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Rated 4.3 out of 5 by 360 reviewers.
Rated 1.0 out of 5.0 by stranger disturb In the morning at 10:30, even not the time of check out. There is a impolite and rude man who just open my door without knocking the door or pressing the bell. I felt very angry. When I check out, I told the reception what happened. They just say they will check, not even mentioned about further reparation. I feel they r such irresponsible!!! I think someone needs to give me a reasonable explanation! 12 April 2014
Rated 5.0 out of 5.0 by Great hotel This was the 2nd time we have stayed here and still cannot fault this hotel. The staff are really helpful, the hotel is immaculate and the rooms are of a very high standard. Have stayed in other hotels in edinburgh and paid a lot more money for a room that don't compare. Excellent location with Omni centre just across the road. Highly recommend and will definetely stay here again 12 April 2014
Rated 4.0 out of 5.0 by Pleasantly Surprised I was looking for a nice hotel to take my mother for a 75th Birthday weekend with show. I spent ages looking at different hotels but in the end decided on this one as it is literally across the road from the Playhouse. From the moment we arrived the staff were really friendly and helpful. The room was fine, spotlessly clean and perfect for our needs. Breakfast was an added bonus . Our room was at the back and really fairly quiet for a city centre hotel. I will definitely return. It is in a great position both for the theatre and for shopping. Thank you for an enjoyable stay. 08 April 2014
Rated 3.0 out of 5.0 by Internet, i give up I give up because- I'm writing about last weeks stay while tonight having to use 4g on my phone rather than wifi in my room. The internet isnt strong enough to even load a page on wifi. 07 April 2014
Rated 5.0 out of 5.0 by Excellent staff - really accommodating especially Sangeeta We stayed for 3 nights in a family room with a 7 and 5 year old. Room was a bit small when sofa bed was out and the room we had was quite warm with no air con adjustment but we just opened the window. Overall very comfortable and close to everything. Family day pass on bus only £7.50 which was really useful as you can hop on and off as you need to. Breakfast was good and would definatly come back. Very good value for money. 06 April 2014
Rated 5.0 out of 5.0 by March 2014 Had a lovely stay, all staff I came into contact with were very professional and helpful. Great spacious room with good facilities. Car park was a bonus and location was ideal. Didn't use the bar so can't comment in that but would certainly stay again when in Edinburgh. 03 April 2014
Rated 5.0 out of 5.0 by Great stay Comfortable bed and spotless room and toilet, very friendly staff who offered excellent customer care. The location is excellent for theatre and good restaurants, will definitely go back. 31 March 2014
Rated 5.0 out of 5.0 by Welcoming , obliging staff The second time I have stayed at this hotel in the past 3 months. Once again the staff were most obliging and helpful. The hotel was everything that I needed for my stay 31 March 2014
Rated 4.0 out of 5.0 by Nice room but too noisy Nice room and good breakfast, could do better if breakfast was served until 10.00am, 9.30 finish a bit sharp. Our room was on the ground floor at the main road side and we found it too noisy . Would use the hotel again but in a different room 31 March 2014
Rated 4.0 out of 5.0 by Great location terrible wifi Great location. Lots of bars, restaurants, theatre, cinema all nearby. Clean and friendly, but wifi in my room 4th floor was unusable slow. Spent approx 30 minutes on 2 devices and couldn't even access my email. Shame as the rest of the stay was perfect. 30 March 2014
Rated 3.0 out of 5.0 by Mitelklassehotel Obwohl im Internet kostenloser Internetanschluss angepriesen wurde, sollte meine Enkelin dafür bezahlen. Die kostenlose Nutzung war viel zu schwach. Der Preis für die Parkplatznutzung war zu hoch. Die Freundlichkeit des Personals ließ auch zu wünschen übrig. 30 March 2014
Rated 5.0 out of 5.0 by Iron in rooms Only problem I see was we had to take all the Clothes up to the next floor to the iron room This was a very annoying thing as we would Have liked to do this in our room rather than Have to go to another floor 2 do this so please Please scrap this and install irons in the rooms Charging a few pounds more would still be Good I would pay extra for iron in rooms I never scored on breakfast as i never had it cost of Room a bit expensive would stay another time 27 March 2014
Rated 5.0 out of 5.0 by Excellent service We had a lovely overnight stay here the staff couldn't do enough to help we will definatly go back 26 March 2014
Rated 4.0 out of 5.0 by Good value, clean accommodation. Very friendly staff. Ideal location for visit to Playhouse theatre. Value for money B&B for overnight stay. Would visit again on next overnight stay in Edinburgh. 26 March 2014
Rated 5.0 out of 5.0 by Great hotel and location Good central location and friendly staff , rooms are standard express style and exceptionally clean . 26 March 2014
Rated 3.0 out of 5.0 by Basic and typically cold The rooms are basic yet functional, The free wifi is poor and the paid option is not much better, forget trying to download a programme for BBC I player and at a cost of £5 per 1 hour it's disgusting. I've never had a room in approximately 12 weeks of staying with you on a weekly basis for 1-3 nights where there was a problem. Broken tv, heaters not working/hanging off the walls, etc. The rooms are all very cold even with the heating on full and I always hate rooms on the 6th floor as I have to get dressed for bed. 23 March 2014
Rated 3.0 out of 5.0 by Spring visit My welcome was friendly however it went downhill from then on. .With regard to the room it was standard for the brand however there was a floorboard missing under the carpet at the toilet/shower entrance that can cause you to stumble. The TV reception was abysmal, kept dropping channels and saying weak signal. Breakfast room difficult to negotiate due to the tables being too close together. The serving area is a disaster. What are the two red ropes for other than to make a small area smaller. No milk available for cereals, had difficulty in finding a staff member to replenish. Bar OK but staff need to smile and engage with customers rather than talking to each other. 16 March 2014
Rated 5.0 out of 5.0 by Edinburgh Gem This is our second stay at this hotel. First impressions always important - we were greeted with a lovely smile and quick simple check-in from very efficient receptionist. Room was ready even though we were a little early. Stayed at many Holiday Inns over the year and this is one of the best. Room was spotless and very comfortable. Theatre, shops, restaurants, etc. right on the doorstep. Free breakfast was hot and plentiful - perfectly adequate to start your day. Check out was equally quick and courteous from the young gentleman. Would definitely return to this Edinburgh gem. 16 March 2014
Rated 3.0 out of 5.0 by Nice staff, location, and price. Room was unsatisfactory. Great location and the staff were very friendly. The price was really reasonable for location, room size, and the complementary breakfast. However after asking for a non-smoking room we were given a room for smokers. It smelt horrible and even after leaving the window open to help air it out....it still was dreadful and therefore hard to sleep. I'm not sure I would stay there again and I would rather try my luck with a different hotel. 15 March 2014
Rated 5.0 out of 5.0 by Edinburgh hotel Hotel was very nice only one thing wrong was the double room should had two door cards so we could go our own way , come back to our room when we wanted. 14 March 2014
Rated 4.0 out of 5.0 by Good central location and value for money Hotel was very good in all respects, especially the central location Only negative was the poor parking facilities, however we did manage to find a space. 11 March 2014
Rated 4.0 out of 5.0 by Value for money except for those hard mattresses. You got to like them Central location, quick check in and out, friendly staff. Room was ready upon arrival although we were early. Clean and not too much noise considering you are in the middle of the city. Breakfast good enough for one or two days, after that maybe boring. Can't get used to the Express mattresses, they are too hard, but maybe for others no problem. Enough restaurants to pick from, Playhouse across the street, Calton HIll for a hike and a great view over the city and shopping mall around the corner for those who fancy it. I liked the local stores on Broughton Street better. Thanks for the List Guide with all the local restaurants. 09 March 2014
Rated 3.0 out of 5.0 by Disappointed Had to move room as the tv wasn't working. Went to purchase the upgraded wifi from reception but was given differing info regarding how much for how long. Eventually paid £5 for an hour but the code wouldn't work. Three trips to reception to resolve. When it actually worked the speed was no better than the free wifi. I felt it was a disgustingly large charge for something so useless. I tried to download 1 programme from BBC I player and gave up as within the hour it still hadn't downloaded. Not a great experience. 09 March 2014
Rated 5.0 out of 5.0 by first stay in edinburgh - wont be the last we had never been to Edinburgh before and went to celebrate a special birthday. we arrive early and were greeted by very friendly staff and allowed into our room early. it was on the 6th floor. we had a lovely view out to sea. the room was very comfortable. all in all we couldn't complain and will definitely return again as soon as possible. we would highly recommend this property. 09 March 2014
Rated 5.0 out of 5.0 by ted Motherwell overnight stay for theatre break very good all round room clean and very comfortable shower great plenty hot water no problems will happily use again staff also very nice thanks to all 09 March 2014
Rated 4.0 out of 5.0 by sheet convenience to the centre of Edinburgh where else can you stay that ticks all the boxes. Very convenient for bus, train and the best shops! Time and time again we have stayed here and enjoyed the friendly atmosphere it presents. Thank you 09 March 2014
Rated 5.0 out of 5.0 by Birthday treat Worth every penny! So handy for shopping and the theatre. Very clean, great breakfast and service. Why would anyone pay five star rates in Edinburgh when this hotel has everything you need for a weekend trip to beautiful Edinburgh. Don't hesitate to stat here. 07 March 2014
Rated 3.0 out of 5.0 by Breakfast and Rooms On arrival at our allocated freezing cold basement rooms we found one of the rooms had black mould round the walls, just above the skirting boards. Reception staff moved us immediately so I can't complain about the service they provided at all. The rooms were very clean and facilities good and having a choice of soft or firm pillows in the room was a nice touch. Breakfast was reasonable but the fruit juice was so watered down you might as well have drunk a glass of water. 07 March 2014
Rated 4.0 out of 5.0 by Prime location First class hotel in a prime location. All services provided were of top quality, no questions on any aspects of the hotel. 07 March 2014
Rated 4.0 out of 5.0 by breakfast cooked element of breakfast was cold, unappetising and very poor quality. would be better to drop this element and concentrate on a good cold variety. 02 March 2014
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