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Rated 4.4 out of 5 by 235 reviewers.
Rated 4.0 out of 5.0 by Mattress too soft but staff very helpful The beds were so soft I awoke with a stiff back. The staff was very helpful and friendly and got us into a family room before the normal check in time but, we felt odd being put in the accessible room when we did not require it. 24 August 2014
Rated 5.0 out of 5.0 by check in desk Staff when i checked in were so friendly and helpful. I had been travelling all day, had a problem because the bus driver would not let me off the bus on Princes Street as i had luggage in the hold. That meant i was unsure of which direction to go to the hotel from the bus station. Staff did their very best to guide me over the telephone and did not to rush me when giving me details. 24 August 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient My wife and I had a great time in Edinburgh thanks, in part, to the nice hotel staff. We arrived early and they recommended fabulous tourist options. Every place we wanted to go was in walking distance--Edinburgh Castle, the observatory, Author's Seat, the Royal Mile, etc.. We needed assistance several times, and the staff (Anne-K and Aggie especially) were understanding and helpful. Our only disappointment was slow WiFi, but I don't count that against them since this seems to be a standard at many of the hotels we visit. Breakfast had a wide variety of food --on par with the two local cafes we visited. We would have saved some money had we woken earlier and eaten at the hotel. We would happily recommend this hotel to others due to its great location, its comfortable accommodations, and its fine staff. 23 August 2014
Rated 4.0 out of 5.0 by 地点佳 地理位置非常好,就在皇家一英里附近,出门游玩相当方便,只需步行即可。工作人员的态度都相当和善,感觉很温馨。周边各国美食也多,很多选择。 可能因为是express,所以房间比较小,不过么,这个位置也没有其他的可选。 21 August 2014
Rated 3.0 out of 5.0 by Great Staff Location is great and so are staff but bring earplugs if you want to avoid slamming doors at 5am. At a premium price during the festival they could have forked out some bacon for breakfast!!! 21 August 2014
Rated 4.0 out of 5.0 by Great location The hotel has a great city-centre location within easy walking distance of all the major attractions of Edinburgh, but with the downsides common to central Edinburgh hotels . The hotel is squeezed into a small site so lobby space is limited; the area can be a bit noisy during the Festival; and the only parking is an expensive public car-park a short distance away. We also found the Wi-Fi very slow, to the point of being unusable. 20 August 2014
Rated 5.0 out of 5.0 by An oasis in a busy city We stayed as a family with a teenager for 4 days during the Edinburgh festival. The location was central and near all the attractions. The room was big and comfortable. The staff couldn't do enough for you and were always on hand to help. There was a wide selection for breakfast. This is the 2nd time we have stayed in a Holiday Inn Express and we were not disappointed. 18 August 2014
Rated 5.0 out of 5.0 by great location and friendly staff I travelled with my two children to visit the fringe, the hotel was on full occupancy but the staff maintained the most helpful attitude and showed care and concern at all times, it is also extremely well located and the rooms very well designed. 18 August 2014
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