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Rated 4.4 out of 5 by 211 reviewers.
Rated 4.0 out of 5.0 by Excellent location and pleasant experience This facility provides excellent experience and location is central. 02 July 2014
Rated 5.0 out of 5.0 by Relaxing quiet location Excellent hotel with clean comfortable rooms and excellent choices for breakfast. Staff were very friendly and helpful. Good location for exploring the city. 01 July 2014
Rated 4.0 out of 5.0 by NIce and quiet hotel close to historic part of Edinburgh Nice and quiet hotel with excellent staff. Clean and tidy room. 01 July 2014
Rated 5.0 out of 5.0 by Very good hotel and great location! The location just off the Royal Mile was wonderful. We felt the staff was very helpful and the rooms were very Holiday Inn Express- just fine. With the dollar's value to the pound it was very expensive for us, but we felt it was worth it to be so centrally located in a nice facility. Loved Edinburgh! 29 June 2014
Rated 5.0 out of 5.0 by Fabulous service all round Would definitely recommend this hotel again, just a pity the rate was a little more expensive than expected but this was due to the Highland Show on in Edinburgh at the same time. 29 June 2014
Rated 5.0 out of 5.0 by Great and small Tucked away behind the Royal Mile in the vey centre of the town is this small budget hotel offering great service. Service at reception was friendly and efficient. I was able to register although ahead of time. Room was welcoming, clean and very comfortable and provided everything needed for a good night's rest. 28 June 2014
Rated 5.0 out of 5.0 by Can't say enough about the STAFF. Conveniently located to all the sites. Within walking distance. If I could remember all their names I would list them but each and everyone that worked between June 16, 2014 and June 25, 2014 was very friendly, courteous, and very helpful in scheduling tours, taxis and anything I needed. I cannot think of anything that I ask for that I did not receive. If there was a higher rating of 10 I would give it. 26 June 2014
Rated 4.0 out of 5.0 by Convenient location and good value. We stayed whilst visiting the University open day with our daughter. We had a family room which was comfortable and adequate for a short stay. The staff were welcoming and helpful and the location could not be beaten for proximity to all the central attractions. 26 June 2014
Rated 5.0 out of 5.0 by Great Stay Stayed at the Cowgate Holiday Inn for 6 nights on a trip to Edinburgh. Had a wonderful stay. We wanted a quiet hotel that was in Old Town near the Royal Mile. This hotel did not disappoint. We could walk to everything in Edinburgh. The staff was outstanding, worked hard to meet our needs. It is only one block off the Royal Mile but so quiet you can get a great night's sleep. Breakfast was adequate, good selection of items. We would not hesitate to stay here again. 24 June 2014
Rated 5.0 out of 5.0 by Good reception and friendliness Excellent value, in this friendly hotel. Very good service and friendly and helpful staff, esp. at front desk, Room was comfortable and clean and quiet. Would use this hotel again and would recommend it to my friends It's location was perfect, near the bridge the buses etc. The fact that we had such wonderful weather helped. Do not think that I am too easily pleased, we did enjoy our stay. Many thanks 23 June 2014
Rated 5.0 out of 5.0 by Perfect place to stay in Edinburgh This little hotel is tucked into a busy city in the perfect spot for tourists. Situated next to a quiet cathedral, it's only a couple blocks from the middle of the Royal Mile, so you can walk easily up to Edinburgh Castle or down to Holyroodhouse. It's comfortable, clean, and quiet. 23 June 2014
Rated 5.0 out of 5.0 by What a treat for a traveler The staff was what made the visit memorable. Great tips for tourism, smiles abounded! The site was absolutely perfect for exploring the Royal Mile, and the staff was so knowledgeable. We arrived early, but our bags were whisked to a safe keeping area so we could start our sight-seeing. The staff at each shift were positive as the service was delightful. We SHALL stay here on our return to Edinburgh! 21 June 2014
Rated 4.0 out of 5.0 by Convenient location Overall, the experience was quite good. The area isn't very exciting and at night a bit dodgy looking, but certainly not "unsafe." Not many restaurants in the immediate area, so a bit of a walk to find a variety of places to eat. 21 June 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Royal Mile The internet situation was confusing. I had forgotten my IHG number at a previous stay (Glasgow airport) but internet seemed to be standard for all guests. What was confusing was that I had to register my email and set a password. Alas, I didn't remember my password two weeks later.b 20 June 2014
Rated 1.0 out of 5.0 by Total disapointment I stayed in this hotel en route from Edinburgh to London. I was tired, but found to my dismay that you only served food at the bar, and that was either one of 2 meat dishes. I am vegetarian so I had to find my way in a strange city to find somewhere to have my evening meal. Compared to where I stayed the previous night, it was a third as good and three times the price. I was astonished to be asked to replace my tray and dishes back on the rack after a poor breakfast. The croissants were hard, and the bread not very nice either. It was all very basic, and I was surprised to find it so poor. 19 June 2014
Rated 3.0 out of 5.0 by Adequate Room clean, service good. But quality and choice of food poor. Breakfast was not great, and there was a lack of bacon to go with the over done eggs, low grade sausages and overly crispy and crunchy croissants. Equally low quality pizza and chicken tikka masala available 24 hours. 19 June 2014
Rated 5.0 out of 5.0 by Another Good Holiday Inn Express Property Once again I couldn't fault the Holiday Inn Express. Good, clean and fresh rooms, comfy beds, good breakfast, felt safe. This property just off the Royal Mile is a fabulous location for exploring the city of Edinburgh. Reception staff were helpful and very friendly. Will stay here again! 19 June 2014
Rated 5.0 out of 5.0 by Grest Great hotel, great service, great location, yummy breakfast - easy all round... 17 June 2014
Rated 5.0 out of 5.0 by Great Hotel! Comfy beds, clean rooms, free wifi, and breakfast! And all withing walking distance of Edinburgh's Royal Mile! 16 June 2014
Rated 5.0 out of 5.0 excellent location From the moment i walked in the door i felt welcome and comfotable. Fantasyic location 3 mins from royal mile pubs n restaurants. Cannot rate highly enough 14 June 2014
Rated 5.0 out of 5.0 by Kansas Family Edinburgh is an old, compact city with fascinating places to walk and to find short cuts through the hilly streets and alleyways. In such an historic place, the Holiday Inn Express was conveniently tucked away in a location very accessable to wherever you would likely want to go. The staff was extraordinary and transitioned the family from the historical old to the modern convenience of excellent accommodations. Checking in on a wet day, it was a five-star experience. After a late evening of dining and pubs (there are many) the staff helped with printing out boarding passes and volunteering to have the breakfast bar open early since we had an early morning flight. The location was near the student district of the University and great local shops. I would encourage anyone to get off the Royal Mile and take advantage of the local shops and pubs just off the beaten path -- this is especially true if you are looking for the best woolen products and lifelong memories. I do wish there was a self-service laundry for wet clothing...but worth the sacrifice. 11 June 2014
Rated 5.0 out of 5.0 by Friendly, clean, comfortable Great hotel for family stay. Nice location, we walked everywhere from here - with two small children. Staff helpful and friendly. Excellent choice for breakfast. 10 June 2014
Rated 2.0 out of 5.0 by Clean hotel but over priced This hotel is very clean and close to town but parking is expensive in the nearby car park and hard to park while checking in bags etc. Breakfast was terrible and was worse than a school canteen, we opted out of breakfast the 2nd day as it was so bad. This hotel was very expensive for what it was and it would be better if they dropped the rate and did not provide breakfast. 07 June 2014
Rated 5.0 out of 5.0 by Excellent location, a little expensive We got this hotel at the hotel and hence got it very expensive. That may be because it was a long weekend. The hotel is at a very comfortable location - walking distance from station (or £5 by taxi), market and most of the attractions in old town. It is 15 minutes walk from Castle. We reached hotel much before check in time, but our rooms were ready. This is a great relief. Bed was comfortable, although can not say same for pillows. We had opted for buffet breakfast. The range and selection of buffet was excellent. 06 June 2014
Rated 5.0 out of 5.0 by Friendly staff and great service The location worked well for me. Walking distance from the Royal Mile. Also a nice park with a mountain to climb within walking distance. 31 May 2014
Rated 4.0 out of 5.0 by Nice Little hotel Nice little hotel, all staff were pleasant and friendly. Stayed in the guest room for 3 people, pretty basic room however we didnt spend much time in the room. We asked for extra pillows and by the time we go to our room they were on the bed- extra quick service. Hotel is very safe, you need tthe room card to get into the building and to use the lift and stairs to access the rooms, could be stood there for half an hour trying to get the lift to work but at least it was safe! Variety of breakfast choices more on offer than expected, some cooked breakfast such as sausages, scrambled eggs and beans. No queuing for tables at breakast whether you went down early or late. Could have changed the towels more regularly as they werent changed the 3 nights we stayed. 31 May 2014
Rated 4.0 out of 5.0 by Great staff. Good location of hotel. Good stay,staff went out of their way to accommodate us. The staff was able to provide me with an electrical extension cord so I could use my CPAP machine so I could sleep. The design of the rooms has all the electrical outlets located across the room away from the bed. This is my second stay at this location and each time the people here have been most helpful with any problems we might run into,thanks again. 30 May 2014
Rated 5.0 out of 5.0 by Great Location Only one block off the Royal Mile in Old Town with good access to all venues and the train station as well. 28 May 2014
Rated 5.0 out of 5.0 by Excellent location and wonderful staff This location was perfect! We walked to everything we wanted to see in the city. The staff was extremely friendly and the person who checked us in actually remembered who we were and our room number when we needed to charge something to the room the next day. They were helpful with walking directions and restaurant recommendations. 25 May 2014
Rated 4.0 out of 5.0 by Good Location I stayed here recently for three nights and was part of a larger family party in Edinburgh for a wedding. There were several children in the party and although rooms are small if you have to have the sofa bed pulled out, in evey other way the hotel was fine. The continental breakfast was good but the sausages, reconstituted scrambled eggs and beans were not rated very highly. The staff were very pleasant and helpful. The location was ideal as we only had a short time to explore the city. I booked and paid for the third night myself and was very happy with the value for money we received. However the other two nights, paid for by a relative as part of a block booking were charged at double this amount. He was only aware of this at checkout, having been under the impression that he would be paying a lower rate at the time of booking. The reason given was that it was a bank holiday in Scotland, although I don't understand why he was originally quoted a lower price. Unfortunately this has coloured my impression of HI Ex as in my opinion, the hotel is definitely not worth this amount of money. 24 May 2014
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