Rated 4.3 out of 5 by 95
Rated 3.0 out of 5.0 by TexasTMom Bed worn out/ HOB not readily available
Employees were great, room was clean but bed flat worn out and tv had be switched from analog to digital to watch HBO. We would not stay here again.
13 April 2015
Rated 5.0 out of 5.0 by kpollard Best Guest Service Person
LaTonya who works the front desk at this hotel was the best. She attended to every need we had and greeted us by name every time we went through the Lobby. She is a great asset to your company!!!!
10 April 2015
Rated 1.0 out of 5.0 by March27 Terrible weekend in Elgin, TX
One of the beds had crumbs in it and a lipstick mark on the sheet. The next day, that same sheet was still on the bed. Not only were the sheets not changed each day but they were not changed between guests! That is revolting!
We had 4 people in the room but only 3 towels and not soap. Fortunately one of us always brings soap.
There was not enough parking. We had to park in the McDonald's parking lot with no security. After about 45 min. of discussion and trying to park, we ended up parking in one of the striped spaces near the hotel. The person behind the counter didn't mention the spaces until we asked and then she said that they let people park there all the time. So why did she waste 45 min. of our night?
The breakfast room was pretty much empty of food by 8:00. They were even out of coffee. Yep, 4 carafes for coffee: all empty.
08 April 2015
Rated 1.0 out of 5.0 by never again00 WOW-So bad!!
This hotel was so far from what this brand should be. We could not recommend this place to an enemy. Beware, this hotel is not up to new standards by any means. VERY disappointing!! No facial tissue, hand soap or extra toilet tissue upon arrival. Told items were not coming for two days… room not cleaned, had to request clean towels, pile of dirty towels left by staff in hallway along with trash bags that we tied up from our room that was never cleaned. Overall hotel is in need of major updates both inside and out.
05 April 2015
Rated 5.0 out of 5.0 by SMGC Great hotel
Staff was very nice willing to help with any issue and the rooms were clean and comfortable. If we're in the area we'll stay there again
04 April 2015
Rated 5.0 out of 5.0 by Liberty33 Excellent property and service
Very nice property and nice staff. Worth the stay just for the
03 April 2015
Rated 2.0 out of 5.0 by PTBarbara Extremely disappointed here
We always stay at Holiday Inn Express when we can. This location was very near where we needed to be the next day, so of course we made our reservation. When we arrived, we were dismayed to find that the hotel sits behind everything else in a very cramped lot. We had our small pickup and small utility trailer, and could not maneuver easily or find a secure place to park. Inside, our room was short of soap bars, and our friends had none in their room. The next morning the breakfast bar was missing main ingredients like butter or margarine. This seem to be a poorly managed location, and we will drive out of our way to avoid it when we return to this area.
31 March 2015
Rated 4.0 out of 5.0 by txcowgirl Business
Overpriced just because SXSW was in Austin. The beds needs to be updated. Until next year, I will probably not stay at this hotel again. It was strictly for business.
30 March 2015