Rated 4.4 out of 5 by 64
Rated 2.0 out of 5.0 by Doglover25 Dog policy
Everything was perfect except for the $60 charge for my dog. The explanation was that the room would be deep cleaned after the dog's stay. The implication was that this was the policy of the entire hotel chain. I found hardened toothpaste on the carpet so I presented the picture to the staff and was credited $30 for cleaning it myself.
Several days later I learned that only certain Holiday Inns accept dogs, and the charge varies by each hotel. We stayed at the Chowchilla Holiday Inn, which was great, and were charged $25 for my dog. I appreciate the pet friendly policy and hope it will become uniform thru out all Holiday Inns.
06 December 2013
Rated 5.0 out of 5.0 Nov 21-24 2013
I tried reserving this stay on the web. That experience was not good at all. I had to call reservations starting on the 14th of Nov after noticing that the dates showing were not correct. I called again on the 15th, 16th and 18th. I could not get through to the location I was planning to stay at so I would call reservations to ask for another number. There was non. I even talked to a manager once. Each time I was told they had talked to the hotel and my reservations were corrected.
I finally decided to wait till I arrived. The reservation was still in the same conditions I had called about. The young lady at the desk canceled the mess and in no time coordinated what I had asked for. From that point on we were given the very best of service. The property was very well cared for We would most definitely stay again and recommend to anyone going to Elk Grove. A fun Plus was that it was on the edge of a very pleasant shopping center.
27 November 2013
Rated 5.0 out of 5.0 by Sanfranciscotown Excellent staff wonderful hotel
From the front desk to housekeeping to the wonderful breakfast staff this is a great place to stay. Super rooms wonderful pillows comfortable beds. Could not ask for anything more
22 November 2013
Rated 3.0 out of 5.0 by WVapete WVapete
My sink backed up with some bad smelling black stuff/water. Had to pack everything up and move to another room where the shower would not drain properly. Otherwise it was good.
21 November 2013
Rated 5.0 out of 5.0 by Kennitymo Great acccomdations and fantastic value.
I recently stayed at this facility and was very satisfied with the furnishings in the room as well as the common spaces in the hotel. The room was very clean and comfortable as well as spacious!
The hotel staff was professional, polite and friendly, I would have preferred that they were better informed about locally owned eateries as opposed to the chain restaurants..but that is getting picky I guess.
I stayed in a min-suite and found it to be a great value, I stay in hotels about 30 days a year and price is one of my primary concerns.
13 November 2013
Rated 5.0 out of 5.0 by HeinzS Eccellent Hotel in all regards
There is little if anything to say about the quality and value offered by this hotel and its kind, accommodating and dedicated employees.
Friendly staff, a modern facility, a WIFI that is fast and reliable and toiletry items that have labels on them that one can actually read without using magnifying glasses.
Congratulations to management and staff.
11 November 2013
Rated 4.0 out of 5.0 by Sullman Nice stay
Been here many times. The bed could be more comfortable.
04 November 2013
Rated 4.0 out of 5.0 by courtenay Great experience
Only one complaint, no soy milk for my cereal.....lovely room, great bed.
31 October 2013