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Rated 3.9 out of 5 by 231 reviewers.
Rated 3.0 out of 5.0 by bed was like a rock, door wouldnt lock easily. I have stayed at numerous HIE and though it was clean the beds were old and hard and the controls for climate in the room did not work...we initially went to goto the indoor water park but found out that you have to mame reservations prior to 24hrs to save any money. So we spent 70.00 more cause that is not printed anywhere..but we did enjoy our weekend getaway at the park. 13 January 2015
Rated 5.0 out of 5.0 by Great stay Due to weather we had to stop early. Customer service was perfect. I was greeted and made sure I was acknowledged as a platinum elite member. Room was clean and comfortable. Breakfast was not great, but everything else about the hotel made up for it. I would stay there again if I'm ever back in the area. 12 January 2015
Rated 4.0 out of 5.0 by Great service, great staff If you are going to Erie for business or pleasure this hotel is very convenient to everything and has a great breakfast. Rooms are a little outdated but very clean. 11 January 2015
Rated 2.0 out of 5.0 by Usually fine, not so much this time Our stays at this hotel are for use of the water park connected to the hotel. Proximity is great, parking adequate, clean and comfortable. This stay, mostly disappointed in the smell of smoke near our room. Could have been from another guest room or from the "employee only" room next to ours. Either way, it was bad, not just a faint odor. Lastly, I don't expect a continental breakfast to be amazing, but how can anyone prepare scrambled eggs in quantity or otherwise and not realize that they aren't supposed to look like grits. They were so under-cooked, it was awful. So basically, a muffin or toast and sausage and juice. Usually, I'm grateful, but this was frustrating. 06 January 2015
Rated 2.0 out of 5.0 by Broken Window, Got a Cold I notified the front desk our window was broken but no one came and I had cold air on me all night and now have a bad cold. I found a snarled chunk of black hair in a clean towel. There was a bloodstain on the pillow case. 05 January 2015
Rated 5.0 out of 5.0 by great pillows As it was Christmas Eve, we expected more noise from adjoining rooms. We were pleasantly surprised to hear nothing that interfered with our sleep. The pillows were amazing and we were able to get breakfast early and be back on the road in good time. 05 January 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Nice hotel - Comfortable bed and great service - connected to splash lagoon 27 December 2014
Rated 4.0 out of 5.0 by Business room tempatures was 78 degrees - had to turn air on in the middle of winter 19 December 2014
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