Rated 3.6 out of 5 by 100
Rated 4.0 out of 5.0 by canuck2 lots of room
Once again everything was fine with our stay. The breakfast room was very busy but it was Black Friday weekend and that was to be expected. Look forward to coming back again next year.
04 December 2013
Rated 4.0 out of 5.0 by AJ77 Staff are great.
This is an older property, but still clean and comfortable. The staff are outstanding. They helped us with last minute booking changes, and took care of an issue with the hair dryer immediately.
27 November 2013
Rated 5.0 out of 5.0 by Carol222 great value for the price
I always stay here on my way from Syracuse to Chicago on business. Staff is friendly; room clean; bed and pillows comfortable; breakfast perfect for me; and affordable.
26 November 2013
Rated 3.0 out of 5.0 by CollegeRep Good location - not so great staff
Front desk staff not welcoming and friendly. Felt like I was interrupting whatever they were doing when I checked in. The housekeeping staff barely did their job. Shower was never cleaned throughout my stay, garbages not emptied, and coffee not refilled or machine cleaned. The red blanket on the bed was stained. I removed and put in the pile of dirty towels, just to find the same dirty blanket put back on my bed.
Rooms are a spacious and a little more modern than some holiday inns. With the proper front desk and housekeeping staff this could be a great location.
17 November 2013
Rated 4.0 out of 5.0 by Cheap255 Kids Suite
Overall good and comfortable, will be consider for next time
10 November 2013
Rated 3.0 out of 5.0 by DougDrak Room was large but carpet was old
The breakfast was average coffee was always watery. No cooked oatmeal only instance, no variety of fruit just bananas.
06 November 2013
Rated 4.0 out of 5.0 by famvaca1 Front desk service lacking
we had a nice stay overall. However; when our room hadn't been cleaned by 1:30 pm I called the front desk to request clean towles, soap and shampoo rather than a full room clean. When nobody showed up three hours later I stopped a housekeeper to request those items. It was an awkward conversation. I was also at a loss on where to tke the garbage out of my room.
28 October 2013
Rated 5.0 out of 5.0 by GMTB Excellent Service
From the booking through checkout, staff were excellent. It's nice to be acknowledge by all staff whether they're responding to a request or just crossing paths in an elevator. Appreciate in particular the front desk taking care of our packages delivered prior to our stay. We'll definitely be back.
25 October 2013