Rated 4.0 out of 5 by 25
Rated 2.0 out of 5.0 by Coffeelion Not what it seems
Have just come back from a week long stay at this property. While initially choose it because it had been recently renovated, I was very disappointed with the overall experience. Here is why:
*New rooms yet the AC takes its time to warm up the room and there is a draft coming from the (closed) window.
*Full renovation but the internet is very slow and did not work properly in the lobby. Reported it and the Front Desk staff only said "sorry, there is nothing we can do about it"
*Front Desk and Restaurant Staff was curt and dry in conversation, bordering on unfriendly. No recognition of IHG status at check in.
*Breakfast was very simple (but have to admit the coffee was great)
*HORRIBLE cell phone reception. If you market yourself as a business hotel, this is a big no, no. Had to walk outside to get reception, never in the room, hallways or parts of the lobby.
On the plus side, there was one young Front Desk attendant that far outshone the rest of the staff in his customer service skills. The rooms were quite ok in size, good bed and pillows and ample bathroom.
02 February 2014
Rated 4.0 out of 5.0 by Onkeltom Weihnashtmarkt in Essen
Wir waren geschäftlich eingeladen zum Besuch des Weihnachtsmarktes in Essen, obwohl wir nur circa 30 Kilometer entfernt wohnen, haben wir uns für eine Übernachtung in Essen entschieden.
Der Check Inn war förmlich, und freundlich!
Das Zimmer war ein ruhiges Zimmer zum Innenhof.
Ein klar strukturiertes Business-Hotel nicht mehr und nicht weniger.
Der Service am Frühstücksbuffet war wohl personell fehlgeplant.
Leider nur eine Mitarbeiterin, welche das Buffet nachfüllte und die Tische abräumte.
23 January 2014
Rated 4.0 out of 5.0 by Melman007 Pleasant stay, nice price
We stayed with our 2 kids at this hotel for 2 nights. The room wasn't very big, but it is absolutely one of the best HI Express hotels we've been to. The complimentary breakfast was good value for (no) money, the bed and sofabed were comfortable, the bathroom compact but spacious enough (good shower cabin), first time ever we didn't run out of kleenex tissues in a hotel room, considering the kids' running noses and the rainy weather. Only improvement would be to have some wardrobe hooks mounted to the wall near the entry of the room so you can hang your clothes/coats somewhere, because the available closet is in style with the room: small. And complimentary wifi would also be more in line with current times (I paid 5 euro for 24hrs connection).
You need a little walk towards the shopping mall and city center which can be a showstopper for some elderly, but it didn't stop us from enjoying our stay. I always thought that HI Express hotels were max. 3 stars, but if you consider everything including the friendly staff, I can understand why it feels like a 4 star hotel,
29 December 2013
Rated 3.0 out of 5.0 Wake-up call doesn't work
The hotel is okay, but the wake-up call system doesn't work.
I had to to call the reception to set-uo the call.
In the morning instead of 5:00 AM the reception called my 5:50 AM. Unacceptable!
I found out that other customers had the same issue.
Less important, the mattress was way to soft.
The sofa was also not uncomfortable.
13 December 2013
Rated 5.0 out of 5.0 by Paddy515 Breakfast
Choice of continental breakfast is good, but it would be nice to have cooked breakfast available.
11 December 2013
Rated 4.0 out of 5.0 by adamsdown54 Good central location
Very well situated in the town centre but with parking on-site. Friendly and helpful staff. Comfortable room with a choice of pillows which actually resemble what is shown on the label i.e. firm or soft. No flannel or shower mitt but sadly this is now usual in HIE rooms.
Good choice of TV channels including several from UK. No dinner served but not a problem as there are plenty of eating places nearby.
A good choice for a stay in Essen
05 December 2013
Rated 4.0 out of 5.0 by woosuk I was good time
I went to Essen last week was a very satisfactory remember at hotel service. All staff was friendly, gave good service.
The only thing, there is no fridge in the room was uncomfortable.
However, even after I plan to use.
03 November 2013
Rated 5.0 out of 5.0 Excellent service in a clean, modern hotel
Stopped for a couple of nights with some friends and we were all very pleased with the cleanliness of the rooms, the comfortable beds and the excellent service from all the staff.
A short walk from the Limbecker Plaza shopping mall and the city centre this hotel was a real find and we all agreed that we would stay here again the next time we are in Essen.
31 October 2013