Rated 4.1 out of 5 by 214
Rated 3.0 out of 5.0 by Willnotgive Staff training required but lovely room
Asked for a VAT receipt for food purchased for three of us to be told the receptionist would bring it over. 30mins later I had to ask one of the waiters, 15mins later I asked the same waiter again to be told the receptionist is there you can ask her. I asked the receptionist again and finally obtained it. Upon check out one of my colleagues asked for a VAT receipt for the room, the same receptionist from the previous night asked for his surname, which he gave. We watched her tap away on the computer keyboard for 10mins, she looks at us and says “what are you waiting for” (Now had we slipped into the twilight zone), a VAT receipt my colleague replies. I cant give you one as you booked through someone else.
Very disappointed in the service we received and with the food and beverage choices. The breakfast was no better. Dried up beans, over cooked sausages and to top it off, a hair in my yoghurt. If you can stay somewhere else, do so!
21 July 2014
Rated 3.0 out of 5.0 by sue privi Good service, clean but uncomfortable beds and poor breakfast
The sofa bed was particularly uncomfortable and our son, aged nine had to sleep in the double bed with us because the springs were jutting into his back!
21 July 2014
Rated 4.0 out of 5.0 by roadlady Comfortable nights sleep, convenient location
Friendly and professional staff throughout the two days when I had meetings with a number of people in the lounge area. Comfortable and clean surroundings both in the public areas and the bedroom.
20 July 2014
Rated 4.0 out of 5.0 by Warmington Generally the usual high functional standard
Efficient and practical venue; excellent for short stays or touring. Breakfast the only less satisfactory element at this venue. When we arrived many tables were not cleared. The fresh fruit salad very picked over and other areas required refreshment and renewal. It was obviously at the end of a busy time and the pressure showed. However we had an adequate breakfast and we would stay again.
19 July 2014
Rated 4.0 out of 5.0 by Chris 26 Quite a nice place to say, staff friendly and helpful
Rooms clean, could have done with a mirror over the table, the lighting was pretty poor in the room, the rooms were too hot and although air conditioned it was quite noisy, the double bed seemed to be smaller than the average double which didn't help. Tea/coffee facilities available in room but only enough for one cup....do you have it when you arrive, before you go to be bed, when you get up....the choice is yours :). Everything else was fine, helpful staff. Good location if you're visiting the university as it's only 20 minutes away
18 July 2014
Rated 5.0 out of 5.0 by coddman Friendly Staff. Comfortable bed
Excellent service with clean bedrooms and beds. Highly recommended.
18 July 2014
Rated 5.0 out of 5.0 by Roger 888 Don't be fooled !!
This hotel is close to the main carriageway and yet I didn't hear a thing once in my room.
The staff were brilliant and the hotel felt like it had only opened that day - clean fresh and modern.
WiFi was excellent and the location was perfect for both Ipswich and Colchester
15 July 2014
Rated 3.0 out of 5.0 by Redapple014 Magaluf hits this hotel
I stayed two nights with my family. Friday night was good , comfortable stay with a fresh breakfast. Then Saturday evening, Sunday morning became a no -go area. The 'boys and girls' had arrived, so from 01.15 am - 3.30am , we had to endure door slamming, screaming, strong language-not suitable for my daughter or fellow guests, general shouting and chanting of songs,both inside the hotel and out in the car park. We heard later from reception that the duty manager had called the police but they failed to arrive.
A good hotel, convenient location , spoilt by these party animals with no respect for other people and alcohol fuelled.
I have stayed around the world in other IHG hotels and never experienced anything like this episode.
Unfortunately l used Reward nights for this stay, otherwise l would have demanded a refund for this ruined Saturday night stay.
14 July 2014