Rated 4.2 out of 5 by 215
Rated 5.0 out of 5.0 by aiweave1321 Friendly staff, comfortable stay
The staff was very friendly and informative, the beds were comfortable, and we slept very well. Internet was a little slow, but we were able to use it easily. Check out was very fast, great stay.
July 21, 2015
Rated 3.0 out of 5.0 by oskino good customer service
wonderful stayed. I stay here when I was visiting dc . not too far from Tyson comer mall. easy access to interstate.
July 17, 2015
Rated 4.0 out of 5.0 by t66george Nice hotel
I've stayed here before and always find it to be comfortable and the staff super friendly and professional.
A few frustrating things this trip.
1) Wifi was terrible. Didn't matter where I was in the hotel I couldn't get it to work properly on my phone or tablet. Husband's laptop worked great though. So be advised to bring your laptop if you want to do anything on the internet while here.
2) Frig either didn't work or wasn't turned on properly which I didn't notice until the next morning AFTER my food had been in there all night.
3) Alarm clock didn't display the correct time. I know, I'm a dinosaur for still liking the clock to be accurate at night. Couldn't figure out how to change it, front desk had no clue. Finally googled it and realized they put covers over the back buttons to keep guests from messing with it. Really??? So, I unscrewed it and fixed it. Very frustrating though.
I stayed here a few times over the last few years while my son was a student at GMU. Conveniently located to campus and downtown Fairfax and also the more reasonably priced hotel around.
July 14, 2015
Rated 4.0 out of 5.0 by Janicepj Great Service, great Breakfast
Very friendly, helpful hotel staff. Hotel was clean, breakfast was plentiful and fresh. Plenty of room in sitting area at breakfast. Location was good. room was clean but a bit small. Bathroom was tiny, but clean.
June 28, 2015
Rated 2.0 out of 5.0 by Shortcomings Disappointed
It was apparent to me that the hotel staff did not adequately inspect the workings of this room before we checked-in. The A/C performed poorly (did not cool very well); the refrigerator did not cool at all (even though the motor ran), and the tub/shower did not drain adequately (ankle deep during showering). All of these would be apparent to anyone servicing the room. In defense of the staff, we did not inform them of the problems until we checked out. We were attending HS graduation ceremonies, and had no time to attempt to change rooms or have repairmen disrupt our stay. However, the room should NOT have been cleared for occupancy with the deficiencies described above.
June 23, 2015
Rated 4.0 out of 5.0 by dcuppett4 Nice stay
Quality I have come to expect from HIE.
Clean, comfortable. Nice complementary hot breakfast.
June 22, 2015
Rated 4.0 out of 5.0 by Raymond P Short Stay
I was using reward points and I feel I had excellent value for what it cost in terms of points. The property, however, is a bit worn and could use an upgrade. I think there may be better options for the price, if I were paying and not using points. On the other hand, this property was perfectly located for my purpose, the room was very clean and the staff were very friendly. It served my needs.
June 22, 2015
Rated 1.0 out of 5.0 by 123456aabbcc Sketchy Room
I paid for a king sized bed IN a standard sized room and was given a queen bed in a room BEHIND THE ELEVATOR. The room was tiny, and the bathroom was about half the size of your typical hotel bathroom. The room felt muggy, and the AC did not work properly. Housekeeping staff banged on my door, even with a do-not-disturb sign up (in the middle of the evening), and when I asked who was there, they attempted to swipe their card and gain entry into the room!! THANK GOODNESS I had a dead-bolt on my door. The breakfast was mediocre, and there wasn't much to choose from. I would stay somewhere else, considering you get way less than what you paid for.
June 22, 2015