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Rated 4.3 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Great service We stayed here before after our cruise. The front counter staff and especially Tamara were extremely pleasant, helpful and accommodating to make our stay a perfect experience. We had arrived back from our cruise early in the day and Tamara went out of her way to allow us to check in early and get us a room. It was very much appreciated! 26 February 2014
Rated 2.0 out of 5.0 by Waste treatment center as your neighbor The hotel itself is fine. Typical Holiday Inn Express. The down side to this property is that it is right next door to a waste treatment facility. I stayed there three nights and the smell never got better. Maybe the wind was blowing in the wrong direction... Regardless, there were multiple people walking around the lobby holding a scarf or something else over their nose and mouth to filter some of the smell. 24 February 2014
Rated 4.0 out of 5.0 by Television Service and comfortable seating This hotel has the worst chair of any hotel I have ever seen. Those chairs are god-awful and are hard to sit in and get out of. The television service is the worst I have ever had in any hotel. We were watching a show and the picture suddenly became scrambled and we could not finish watching it. This happened both the first and the second time we stayed there. 23 February 2014
Rated 5.0 out of 5.0 by Great service and staff The staff was exceptional! The group traveling with us was not very cordial to the staff; however, the staff was very patient and attentive and did not deserve the harsh words! Kudos to the staff!!!!!! 23 February 2014
Rated 5.0 out of 5.0 by Great place to stay before a cruise! Great place to stay the night before our cruise left from Port Everglades! We especially appreciated the shuttle service provided to the hotel from the airport. The hotel has contracted for transportation from the hotel to the cruise port for a very reasonable fee. This same company met us at the pier at the end of our cruise and took us to the airport, again for a very reasonable fee. Such a good idea! We would stay here again the next time we take a cruise that leaves from Port Everglades 21 February 2014
Rated 5.0 out of 5.0 by desk personnel everyone was welcoming and went beyond the norm in taking care of us in general and in some rather specific requests we asked about. 21 February 2014
Rated 3.0 out of 5.0 by multiple problems Staff polite tried to meet needs. First evening WiFi would not work until contact was made with hotel technical support. After several hours of being disconnected with my cell phone service, getting the correct password from the front desk, and having the hotel tecnical support calling me in my room. Use of hotel computer/ of two computers not always working. "out of order, printer" sign missing at the time of printing boarding pass. Second evening TV would not work ...Front Desk was notified at 6:30 AM, scrambled all day and in the evening the technican was not able to repair the TV and was moved to two rooms before I was able to view the opening ceremony. Second evening left a message for a wake up call was made on third 5:00AM to my room. Upon departure the management reported to me that my inconvience would be compensated on email. If I received this thank you for my email is still avaiable. To date I have not heard from management. 19 February 2014
Rated 2.0 out of 5.0 by Most overpriced Holiday Inn Express that I have experienced, will not return. Price was more than doubled from my stay at the same facility, same time period last year with no additional amentities or apparent value added. 17 February 2014
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