Rated 4.3 out of 5 by 243
Rated 5.0 out of 5.0 by downtowndonnabrown Great Venue
My husband and I were very pleased with this HIE. Tamara and Everett, who staffed the front desk, were absolutely outstanding employees. They represent your organization extremely well. The are extremely professional and made us feel like our care and comfort really mattered to them.
An honorable mention to Shenise??
At times, these staff were overwhelming busy with phones ringing, check in & out's, personal inquiries, contacting the driver for transportation services, etc. They could have used more hands, but rather than complain, they took care of it all with smiles and professional attitudes.
Kudos to them all
03 February 2014
Rated 5.0 out of 5.0 by Wm123 Convienent location
Location is great for access to airport, cruise terminal and close by restaurants and stores.
03 February 2014
Rated 4.0 out of 5.0 by plantlover2005 Great location and great service
Had a good stay, forgot to let the front desk know the fridge wasn't working in room 508.....didn't like the breakfast. Muffins were old and sausage gravy was nasty tasting. Everything else good...
27 January 2014
Rated 4.0 out of 5.0 by Wend14 Close to Cruise Terminal
The hotel is close to the terminal and very handy for those cruising. We enjoyed our stay here, though it was only for about 20 hours. The hotel is older, but kept up very well and the breakfast was very good. The staff were very good, but were extremely busy as many of us were leaving at the same time to cruise. Our luggage did not arrive with us when we flew from the north and the staff made note of this. Even the night shift knew about it and they were watching for our luggage. We took the hotel's shuttle to the cruise terminal ($8 pp) and we learned that you should allow 45 minutes to get there, even though it is less than a couple of miles away. It is probably best to eat breakfast earlier & to take the shuttle to the ships a little earlier to avoid the crowds.
27 January 2014
Rated 5.0 out of 5.0 by TennesseeGirl TennesseeGirl
The motel was very clean and the staff very accomodating. Our plane arrived very late and the transfer person had went home for the day due to illness. Upon calling the motel, we were told to get a taxi to transport us to the motel and upon arrival motel staff greeted us and paid the taxi fee.
20 January 2014
Rated 4.0 out of 5.0 by marray Convenient and efficient
My check in was midnight and I found it to be very easy. Staff were courteous. Room was clean and comfortable. Breakfast options were good. Environment was pleasant. Transfer arangements, to and from the cruise ship, were convenient and easy. Thank you.
15 January 2014
Rated 5.0 out of 5.0 by GTSGTS Perfect stay before a cruise
Stay, sleep well, have a good breakfast and use the shuttle to the ship
09 January 2014
Rated 5.0 out of 5.0 by Ronnie2122 Staff and service
We were very pleased with our stay. We spent three comfortable days prior to a cruise vacation. There are number of wonderful restaurants within walking distance from hotel. On our return from the cruise we were able to store our bags in a secure area. We were then able to enjoy an afternoon of sun and beach before heading home to snow. You can take a trolley for 50 cents and it stops right outside from the hotel. At the appropriate time for our flight back home, we were able to ride the convenient shuttle to the airport.
06 January 2014
Rated 5.0 out of 5.0 by Bigb59 Perfect Location
We paid for adjoining rooms and that is what we received. Spacious - bright enough to conduct business and the nights are quiet. We spent one night waiting to board a cruise ship - so it was painless getting our family of 6 to the Fort Lauderdale cruise port. We declined the Holiday Inn bus - because a van service was cheaper.
05 January 2014
Rated 5.0 out of 5.0 by Canuck Traveller No ocean view but service and accommodations were excellent with shopping close at hand.
We only stayed one night at this hotel but left late the next day. We arrived early off a cruise ship and the staff did their best to get us a room by noon. We noted that it was incredibly busy with numerous people coming and going, checking out, phones ringing, people asking questions, transportation being arranged, etc. However, Tamara at the desk did not bat an eye or lose her cool for one second as she attended to every last guest. She was pleasant, gracious, accommodating, and even had time to respond and laugh at funny events that occurred during this incredibly busy time that continued for a number of hours. We truly were impressed and cannot commend Tamara enough for her pleasant demeanor under extraordinary circumstances. She truly was an absolute gem! Our room was very large with a king bed (very comfortable!), couch, desk, fridge and microwave and a roll table that could be pulled out for convenience. Appeared to have a good breakfast but unfortunately we got up to late to partake but lots of good restaurants around to eat at. There was some tell tale signs of age but they have done their best to update it and make it comfortable and clean. Later, we also had some interaction and contact with Everett and Gloria who as well were very friendly, helpful and gracious - asking if everything had been to our satisfaction. I would highly recommend this hotel!
02 January 2014
Rated 5.0 out of 5.0 by RanSun Great place to stay
We had a great night stay and a good breakfast in the morning - no complaints and plenty of praise. Thank you!
31 December 2013
Rated 1.0 out of 5.0 by KWillis Extremely friendly atmosphere and great service
We booked a Park and Stay room as we were departing on a cruise. The front desk associates were all so very pleasant and helpful. We would recommend to anyone to stay here and do the same. Very convenient as it right next to the cruise terminals, shopping, and restaurants. The rooms very spacious and clean.
24 December 2013
Rated 5.0 out of 5.0 by birdsthree Nice
Pre-cruise stay, comfortable and close to port, nice walking area and great food
22 December 2013
Rated 5.0 out of 5.0 by Connie27 Enjoyed our stay!
I don't have anything bad to say about this hotel. It is about 15 minutes from the airport and about 10 minutes from the cruise terminal. The shuttle bus is right outside and the water taxi is about 4 blocks away. It is close to stores and nice places to eat. I was very please with the room. It had a refrigerator, microwave, and the bed was very comfortable. One night people in the next room was very loud. They woke me up and would not lower their voices. I called the front desk and the problem was solved very quickly. The staff member that helped was friendly, gave great advice, and did not make me feel like she had to rush answering my questions in order to hurry to help the next waiting guest. I am sorry that I did not ask her for her name. However, she was a tall, nice black lady with shoulder length hair. I would go to this hotel again and I highly recommend it.
16 December 2013
Rated 5.0 out of 5.0 by Varnell Comfortable,great service convience
Overall a great experience. Staff extremely helpful. Stayed overnight prior to a cruise, helped arrange transport to and from cruise port, would recommend to anyone needing stop before, clean and friendly.
15 December 2013
Rated 4.0 out of 5.0 by Aimee1 nice room
Nice room for one night before cruise free shuttle from airport but it costs $8.00 a person to cruise ship booked out to 3rd party they take a large bus and hit all the ships dropping people off. Staff was nice at hotel with setting it up. Overall good experience.
14 December 2013
Rated 5.0 out of 5.0 by LBCC pre and post cruise stay
My husband and I stayed at this hotel before embarking on a Caribbean cruise. The hotel was very nice (also close to the port). The staff was excellent, the breakfast buffet was very good. Our room was spacious, clean and comfortable. Following our cruise our flight back home was cancelled so we stayed at the hotel for one night with an equally pleasant experience.
14 December 2013
Rated 1.0 out of 5.0 by Rose6686 General Manager doesn't care about the guests
I sent the General Manager (Barbara) an e-mail two months prior to my arrival. No response from her. I then sent her another e-mail one month prior to my arrival. Still no response. I then called her one week prior to arrival and was told that she was in a meeting. I left a message with the Front Desk for her to call me. No return call from her. I finally called her 3 days prior to arrival and had to leave another message. She did not return my call that time either. If this is the attitude that the General Manager displays, you can see why the communication between her and her staff is greatly lacking. We were in room 210. The hallway to the vending area and housekeeping storage closet ran directly behing my bed. Every morning, I could hear the vacuum cleaners being rolled across the tile in that area, which woke me up. The night before my departure, I arranged for the hotel shuttle to take me to the airport. When I arrived at the front desk 10 minutes prior to my scheduled shuttle, I was told by the desk agent that the shuttle was being brought up from the parking lot. I waited 25 minutes for that shuttle. To my surprise, the front desk agent that I spoke with was the driver. With the long security line at the airport. I almost missed my flight. I will not recommend this hotel. I am also sending a letter to Sage Hospitality, which is their management company.
09 December 2013
Rated 5.0 out of 5.0 by Bremley50 GREAT SERVICE
We used this Holiday Inn Express the night before a cruise. The front desk staff was extremely friendly.
The hotel room wasn't anything fancy, but it was clean and the bathroom was well stocked with shampoos, conditioners, etc. After unloading our luggage we headed out to eat, but our hotel door would not lock. I called the front desk and immediately someone came up to check out the situation. When they decided they couldn't fix the door right away, they immediately moved us to another room.
This hotel is in a great location with many dining options. Don't just stick to the restaurants you see out your window. Just a block away, in a little shopping plaza, is a couple restaurants. And if you want to walk another block there are even more.
I would definitely stay at this hotel again, and I highly recommend this Holiday Inn Express.
06 December 2013
Rated 5.0 out of 5.0 by Biscohikes Perfect location to begin and / or end a cruise
Friendly, clean & comfortable. The perfect location to begin and / or end a cruise. Front desk staff, especially "Everett" went out of their way to make this location the perfect place to stay.
Breakfast was much above average. There are a good selection of restaurants in the immediate walking area.
06 December 2013
Rated 1.0 out of 5.0 by LynnandRob Great hotel for before and after a cruise.
We stayed at the Holiday Inn Express Cruise-Airport in November 2013 for 2 days before and 2 days after our cruise. The staff was very helpful and extremely friendly. Every single staff member we encountered said, "Hello"! Our flight from Vancouver, Canada arrived late at night and the woman at check-in was extremely pleasant, efficient and helpful. She gave us a bag with information, snacks and bottled water which was much appreciated. Due to our late arrival the night before we slept-in the first morning so we were late arriving in the breakfast room. Carter went out of his way to make sure we had breakfast before we headed out to explore Fort Lauderdale. The hotel is close to shops, drug stores, restaurants and Port Everglades. We would highly recommend this well run hotel, especially to travellers who are taking a cruise.
05 December 2013
Rated 5.0 out of 5.0 by pat814 Great location, comfortable bed
Have stayed here many times while in town for conferences at the convention center. A short walk to the convention center, shops and restaurants. Friendly staff, great beds. I would like an electrical outlet near the mirror so I could dry my hair while my roommate showers. Otherwise a perfect place to stay.
01 December 2013
Rated 5.0 out of 5.0 by Anna143 Can't wait to be back !
I want to congratulate all of the staff , specially Mr. Everet who diid a great job when my family checked in. We had been shopping all day long and just wanted to be able to relax as soon as possible and Mr Everet made that possible.
Congrats to all !!!
21 November 2013
Rated 5.0 out of 5.0 by smankes245 Great Experience if you are Crusing
This is the second time we stayed at this Holiday Inn for a cruise leaving Ft. Lauderdale. The first time we parked ourselves in Port Everglades and the process was fairly simple. This time we opted to leave our car at the hotel while we were cruising and take the shuttle to our ship. However, we had been told Holiday Inn lets you park for free with a stay over but that was not the case. It was $6.00 a night with our Priority Club Card which wasn't outrageous but not sure why we were told it would be free parking. Coming back we waited for a shuttle to take us back to the hotel. When it came we were told we couldn't get on because it was going to Miami. When we mentioned our hotel was literally around the corner from our pickup site and had to be passed to get to the freeway to go to Miami, the drive took us to our hotel. The process was very easy and we will never park again on site at the port.
20 November 2013
Rated 5.0 out of 5.0 by Dan8482 Nice Short Stay
My wife and I stayed at this location recently before a cruise out of miami. We flew in very late, after midnight, and had to be on the cruise ship the next morning. The shuttle driver picked us up at FLL with no problem, took us back to the hotel and we were quickly checked in our room and sleeping before 1am. The room was exceptionally clean and nicely appointed. The next morning we took advantage of the continental breakfast and it was very good. Nice selection and very fresh products. We called SAS shuttles and got a ride to the port of Miami for $15/pp. Overall a very nice experience at this hotel. It was a little bit expensive for the one night, but not too bad. We will definitely use them again if we are in the area.
18 November 2013
Rated 2.0 out of 5.0 by Mary36 Needs a lot of updating
Hotel is old and needs to be updated. The room smelled musty with a lot of air freshener on top. The clerks at the front desk were very pleasant and helpful.
16 November 2013
Rated 5.0 out of 5.0 by Albie Comfortable room
Was there for business. Usually don't sleep well in hotel beds. These beds were wonderful. Fell asleep with the tv on both nights! Good breakfast and nice facilities as well.
10 November 2013
Rated 5.0 out of 5.0 by fdr111 Best Place to Stay
Best place to stay especially if you are cruising out in the morning .they have a shuttle to and from the airport/cruise ship .The staff is friendly and eager to help .Great breakfast and free internet !Close shopping etc. all for a very reasonable price . We will be back soon . Loyal Canadian customers !! Thanks
06 November 2013
Rated 5.0 out of 5.0 by MsJenna Great hotel, excellent service, perfect location
We stayed the night before boarding the Allure of the Seas for a cruise. The hotel was within a short distance of the pier and shuttle was organized for us for a small fee to go to the ship and back. The staff was very friendly, especially the manager. The hotel is also situated next to restaurants and close to a shopping area where we were able to puchase last minute items we had forgotten to pack for the trip. Our vehicle stayed at the hotel for the duration of our trip which was great. We would stay there again!
30 October 2013
Rated 4.0 out of 5.0 by ANNPARADISE Clean, bright and comfortable.
Excellent compliance in the transfer from the airport and the hotel.
Spacious rooms with excellent light. The included breakfast is a plus and is very comprehensive, but put more variety of fruit, not just bananas. Lack the option of hot milk, then only offered cold box to carry both the thermos like to add to coffee or chocolate. Very close to the beach and restaurants passing the street. Everything within a reasonable price. Great kindness and care of 99% of staff in the front desk and all cleaning staff.
24 October 2013