Rated 4.2 out of 5 by 195
Rated 4.0 out of 5.0 by xote nice pillows but poor breakfast variety
very poor breakfast variety, and to access the internet, you must go to the lobby every day to sign a piece of paper ,and get the new Wi-Fi password for the day, and the internet was slow, my voice calls used to lag.
31 May 2014
Rated 5.0 out of 5.0 by Eduardo, Chile Good service And excelente ubication
Congratulacions for great service , in speciall of Martín, on front desk, him speak spanish And it's Good person...!
28 May 2014
Rated 4.0 out of 5.0 by Hannes107 Central location with comfortable parking space.
Quiet and clean hotel in the busy central location of Frankfurt close to the main station.
27 May 2014
Rated 5.0 out of 5.0 by TravellingMatt36 Good hotel for a city trip
This hotel is situated 5 minutes away from Franfurt Central Station.
Within 5 minutes you get to Main waterside, within 15 minutes you get to the heart of the city with Römer and Cathedral.
The hotel is situated in an international urban district. Next to the hotel is an italian and asian restaurant as well as a supermarket.
It offers the modern Holiday Inn Express standard and adresses international customers.
I could hear English, Spanish and Chinese. Great for globetrotters.
I liked the green shade of color of the hotel logo as well as the blue shades of color in the rooms.
The room contains all essential features for a city- or business-trip, for instance a safe, water boiler, little desk, modern flat screen.
The glas shower is superb.
Not optimal is the water bassin which is to high.
Breakfast was sufficient for a good start in the day and comprised rolls, rice bread, cheese, sausage, hot beverages, eggs etc.
Unfortunately, the rolls were not the best and obviously crisped up. I can not understand that as near the hotel there was a sufficient number of bakeries.
The hotel staff at the bar in the evening was very friendly and helpful and even had a smile in the face.
However, at check-in, the personal welcome was lacking. At check-out, nobody asked whether I was satisfied with my stay or not.
Within short time, this is the second Holiday Inn Express I visited where I had to criticize that.
Not understandable, as the first impression is so important in all areas of life.
Conclusion: The Hotel receives a "very good". If I receive a cordial welcome and fresh rolls at breakfast at my second stay, the hotel probably will get an "excellent".
The hotel is a very nice hotel for a city trip in this metropolis.
15 May 2014
Rated 4.0 out of 5.0 by almawi gute Lage
die lage des hotels ist sehr zentral, wir konnten sehr viel zu fuß machen. vom rotlichtviertel haben wir nur am rande etwas mitbekommen.nur wenige gehminuten entfernt, liegt der willi-brandt-platz von wo aus s- und u-bahnen fahren. auch der main ist ganz in der nähe, schön zum joggen oder spazieren. wir werden sicher wiederkommen.
13 May 2014
Rated 5.0 out of 5.0 by Albakoush Good location and helpful staff
was very good location and helpful staff , quit and comfortable
01 May 2014
Rated 4.0 out of 5.0 by AKudva good conveniently located hotel
very good location and good facilities. It is 5 mins walk from Frankfurt HBF.
only remember, as a staff reminded me on this trip, they are only a B&B hotel. Do not expect full service (the staff in question refused to send my laundry to room in the evening).
The day staff was better. I had an issue with the laundry not being made as requested, they apologised and tried their best to set it right...
breakfast is just ok, typical HIEx - basic stuff nothing more
30 April 2014
Rated 5.0 out of 5.0 by amorcito27 nice service
near to main train station but in a awful neighborhood. nice room, enough space but small bed and uncomfortable matrix.
26 April 2014
Rated 1.0 out of 5.0 by first time complaint Horrible GM
The GM from this Hotel has a bad knowledge and attitude, being an Elite member, I like to delay check out at 2pm, he insist it should be 12 pm for me too. kept telling me it is 12 pm, kept telling me he is the GM, what a Shame!
20 April 2014
Rated 5.0 out of 5.0 by Ralle Super Hotel
Werde das Hotel auf jeden fall weiter empfehlen. Schade das es kein Schuttle zum Flughafen angeboten wurde.
17 April 2014
Rated 5.0 out of 5.0 by 2 Kurzurlauber Super City-Hotel
Ein tolles Hotel - wir haben uns selten so wohl gefühlt. Alles ordentlich und sauber, gute Ausstattung. Gute Innenstadtlage - ruhiges Zimmer - umfangreiches Frühstück.
Bestes Preis-Leistungs-Verhältnis! Wir sind viel in Hotels unterwegs - aber dieses Wohlfühlambiente gibt es wirklich sehr selten - gerne wieder!
14 April 2014
Rated 1.0 out of 5.0 by Hugho Would not book this hotel again
Bad breakfast : Coffee machine did not work, unfresh stale bread , no scrambled eggs anymore , only cold hard boiled eggs. The cheapest ham and salami money can buy
Poor internet service - slow connections, takes ages to register
Very friendly staff, but that could not offset the bad points above
14 April 2014
Rated 5.0 out of 5.0 by Shan29 Great Stay..again
This is my 3rd stay at this place in the last 6 months. As before it was great. The check-in took literally 2 minutes--as everything as kept ready. Being a platinum member, I was upgraded to a bigger room--the staffs were extremely helpful. Combined with the excellent location...it was a great stay overall. Looking forward to be back here soon..... If I can make one suggestion--that will be to add a chicken item in the breakfast menu. Being an Indian who does not eat pork or beef, it does become a bit difficult...
13 April 2014
Rated 5.0 out of 5.0 by sylvia 71 Comfortable bed and great service.
great to stay there everyone so helpful look forward to come back to stay there again.
11 April 2014
Rated 3.0 out of 5.0 by AKanzak All about the location
No Free Wifi and weak internet
Expensive during season
Apart from the above, all are fine.
Room is clean and spacious.
10 April 2014
Rated 4.0 out of 5.0 by Ken15 Good location
Although the train station area in Frankfurt, might be close to the red light district, but Holiday inn express is in a good location, close and convenience for many things.
15 March 2014
Rated 5.0 out of 5.0 by MSp-MUC good value, nice rooms
The area around Frankfurt Central Station was pretty dodgy at best for many years - it is changing rapidly and this new hotel in the middle of an up & coming area is proof !! Nice design, huge and quiet rooms, fantastic showers, great mattress ...
Some people might be turned off by the neighborhood - but give it a chance: it is much better that its reputation
10 March 2014
Rated 5.0 out of 5.0 by travelerMark Great hotel
An excellent new style Holiday Inn Express. Good location, about 4 minutes walk from the main FRA HBF rail station. Everything was as expected from an Express and the reception staff were really helpful. My only comment (not a moan) is that I was looking forward to boiled eggs for breakfast, but they never had them. I say this as I was getting fed up with the 'sausages' at the UK Expresses and I recall having boiled eggs in an Express in Germany!!
08 March 2014
Rated 3.0 out of 5.0 by PreussenPrinz Hotel mit grossem Lernbedarf
Das Hotel besticht durch seine sehr zentrale Lage. Leider kann der Check-In in diesem Hotel schon negativ sein. Viele der Angestellten am Empfang haben wenig Professionalität im Umgang mit Gästen. So bekommt der Gast zum Beispiel gesagt, dass er ein Zimmer mit weniger schlechtem Blick bekommen habe. Einen schönen Blick gäbe es ja auch nicht wirklich - mag ja sein, sollte man aber so dem Gast nicht sagen. Das Bezahlen beim check-in verleiht der ganzen Sache ein wenig das Gefühl eines Stundenhotels. Die IHG Zimmer sind groß aber nüchtern. viel Stimmung kommt nicht auf. Das Sofa im Zimmer steht verlassen in einer Ecke wie bestellt und nicht abgeholt.
Ein Bonus ist die Tatsache, dass das Hotel recht neu ist. Badezimmer sind modern und sauber.
27 February 2014
Rated 4.0 out of 5.0 by EwokMeute Schwaches Frühstück
Kein Rüherei und kein Bacon, das sehe ich mindestens als Standard.
Hinzu kommt eine sehr kalte Atmosphäre in der Vorhalle wo man Frühstücken konnte.
Keine Vorteile als Club Mitglied, schade.
17 February 2014
Rated 5.0 out of 5.0 by dturner410 Great Hotel, Great Hospitality
It's always nice to find a new hotel that truly understands hospitality. This hotel located near the train station in Frankfurt offered a clean, comfortable, well organized and friendly place to stay on our just completed business trip to Frankfurt. Natalie and her team at the front desk could not have been more helpful during the check in and check out. Pleasant and knowledgeable, their enthusiasm for providing for the hotel guests was great to see. During the evening, the front desk staff of Daniel and Markus were friendly and very helpful also in giving directions, finding a place to eat, etc. A couple of specifics...one good and one that the hotel might work on... The hotel's wi-fi was excellent, although not free. Often, as a business traveler, you find the hotel you're staying in has a wi-fi set that is very "iffy". Not the case here. I found this hotel's connection to the internet was excellent. An area of opportunity might be to improve the towels in the guest rooms. It's a very small complaint, but softer, perhaps, newer towels would make the in-room guest experience quite a bit better. But, again, not a major issue at all. So, thank you to the team at this hotel for making a quick visit to Frankfurt a very pleasant experience. Nice to see such efficient and pleasant hospitality is still in the hospitality industry. Very well done, all the way around.
The only real complaint would be the price. I understand that due to the trade faire going on its a supply and demand issue, but still. Wow.
12 February 2014
Rated 4.0 out of 5.0 by alkaber Thank you Sandra
I would like to thank all staff and specially Sandra in reservation office for her kindness and help from the minute I called for reservation and when I checked in tell I leave she was really very kind and nice welcome she made my stay really comfortable
Thanks to her and the staf
10 February 2014
Rated 3.0 out of 5.0 Small room
Small and daily hotel room face to the services offered. internet paid.
09 February 2014
Rated 5.0 out of 5.0 by derekvicky Very nice stay
Everything was great. For 13 nights stay, we are happy and enjoy at here. Great Internet connection, very clean room and nice breakfast. The most important thing is professional and nice staff at this hotel. For sure we will stay here again next time to Frankfurt.
04 February 2014
Rated 4.0 out of 5.0 by bzm1961 notes
Hotel is very comfortable but I think you should have bigger rooms for platinum elite
towel quality should be much better
22 January 2014
Rated 5.0 out of 5.0 by MariusPOPI Recommended
Good location, comfortable hotel. Breakfast a bit basic but the ovrall experience was very good.
10 January 2014
Rated 5.0 out of 5.0 by BJF2013 great clean rooms and friendly service
This was a good place for us to stay. Very modern and great safety features like room door are located behind locked doors that only guests who have reserved rooms have access too.
27 December 2013
Rated 5.0 out of 5.0 by Minnesotat Extremely pleased...once again!
I have stayed at this place multiple times and I continue to be amazed at the service of the staff. Aside from the amenities offered by your standard HIE hotel, the staff at this location have always been extremely polite, helpful...and always with a smile. I am very impressed with the multi-lingual staff who offer such a positive experience. The location is extremely ideal in downtown Frankfurt...plenty of tourism, restaurants, bars well within walking distance.
Parking is a premium if you cannot get a hotel parking spot and there is no check in parking.
Highly recommend this hotel. Best experience of any European hotel I have stayed as it relates to the customer service/staff.
26 December 2013
Rated 5.0 out of 5.0 by Maarit Great breakfast and clean and modern room
Breakfast was very good and rich. Room was modern and bathroom clean. If you forgot something, the staff helps.
15 December 2013
Rated 5.0 out of 5.0 by Elena02 Good hotel
The hotel is very good. The room was big, clean and very quiet. Good breakfast, helpful and nice staff. Great location. I recommend this hotel.
12 December 2013