Rated 4.3 out of 5 by 109
Rated 4.0 out of 5.0 by alex1853 Good Location
We stayed there during Family trip with our daughter. The location was great, close to central train station, 15 minutes walk from the old town and shopping area. On the opposite side of the hotel are located good Italian and Asian restaurants.
06 October 2013
Rated 5.0 out of 5.0 by traveler121 Good value and good service
good hotel quite close to central station and good service. Wi Fi was very useful.
05 October 2013
Rated 5.0 out of 5.0 by Gary101 Centrally Located, Good Dining Nearby, Nothing Not to Like
In the heart of Frankfurt near the central train station (which will get you anywhere you want to go in Germany without driving). It's in a neighborhood with a multitude of good dining choices. Turkish is highly recommended, but Italian, Chinese, Australian it's all foot steps from the lobby.
Great staff, warm greeting, English is great for the non German speaker, and it's appreciated. Some parking under the hotel, and not inexpensive, but convenient. Rooms are decent size for the European experience, and the property is quite new in appearances, in an older structure.
It's an energy efficient building, so expect to leave your room in the late hours, and the hallway lights are off; but your motion as you move down the halls turns them on. Security is quite good, it requires a valid room key to access the elevator, and door ways between the two wings.
I enjoyed my stay, extended it because it was central to my travel plans. Rates were competitive.
05 October 2013
Rated 4.0 out of 5.0 by ABCU Cleanliness
Spotless and very confortable room with everything that one would need, even for a long stay
01 October 2013
Rated 1.0 out of 5.0 by JohnF17 No room at the Inn
I can't really believe that Holiday Inns have asked me to write a review of my stay in their Holiday Inn Express Frankfurt property but here goes.
I booked my room online at the Holiday Inn website and got confirmation of my reservation - so far, so good.
I arrived at the two days later at 11.30pm to find that the reception was very busy. After being kept waiting for 20 minutes I was told that they were overbooked and had no room for me. This despite my reservation being held against my credit card and being a member of the Priority Club loyalty program.
The reception staff attitude was very poor - much shrugging of shoulders and repetition of there being nothing they could do about it.
Eventually, they told me that they had made a booking for me in another hotel and put me in a taxi. When I got to the other hotel, there was no reservation for me and that hotel was also very busy. I was fortunate enough to get their last room but that was pure luck.
In short, there is no way on earth that I would recommend the Holiday Inn Express in Frankfurt. I can't comment on the room or other facilities because I never got past the reception.
23 September 2013
Rated 5.0 out of 5.0 by Caron2 Would Always Stay Here When in Frankfurt
This was my second time staying at the Frankfurt City HI Express and it was just as good as the first time. The room was pristine, the staff very welcoming and helpful and the location was perfect. Also, as a woman travelling alone, the security of the building was very much appreciated and let me truly feel comfortable, something that is not always possible. Highly recommended!
22 September 2013
Rated 4.0 out of 5.0 by Adam1982 Overnight stay
Stayed one night . Location was great, very close to train station. Bed was a bit small but breakfast was excellent. Reception was nice. Nothing noteworthy, but fine for a short stay.
12 September 2013
Rated 4.0 out of 5.0 by Nicki0913 Great hotel
good service, friendly stuff, comfortable and clean rooms
location in the center of Frankfurt
10 September 2013
Rated 4.0 out of 5.0 by samspqr Very nice hotel, not the best location, but overall happy customer
Big, comfortable room, with everything looking brand new.
10 September 2013
Rated 5.0 out of 5.0 by TearsOfSun Weekly Stay
I love this hotel.I am here for many weeks in the year and I feel good. Location is close to main station, shopping street Zeil is 10 minutes away. Many restaurants and bars around the hotel.
The staff are very friendly and super accommodating. I will be staying here again.
03 September 2013
Rated 4.0 out of 5.0 by EdR13 Great location and very helpful staff
We stayed at the Holiday Inn Express in Frankfurt for two nights. The property is within easy walking distance to/from the main train station (if you contact the hotel in advance, they provide instructions). We arrived at the hotel early on a Saturday after an international arrival. Despite it being well before check-in time, we were given our room immediately. That was terrific!
Our room had a king bed, sofa and desk area. It did not have a microwave or mini-frig. Everything was great except an additional chair would be nice since the TV didn’t face the sofa. The bathroom had a “rain shower” (no bath). Being an IHG member, our room rate included free wifi or hard-wired broad band access.
Breakfast is complimentary for all guests. It was excellent! It featured boiled eggs, fresh yogurts, cereal, fruits, juices and a variety of wonderful breads. Coffee was self-serve and the breakfast area had two espresso/coffee makers. Again, it was very good! A variety of teas also was available. The breakfast room was large so there were no problems obtaining a table. Also, the breakfast hours were very good – 6:30A through 10:00A (11:00A on weekends).
There were lots of restaurants near the hotel plus a few markets. Also the U-Bahn (subway) is located in the rail station so it made touring very easy. This property is a really good value and its proximity to the train station makes it easy to get throughout the city; to take a long distance train; and to catch the S-Bahn to Frankfurt’s airport. Despite being in the heart of the city it was very quiet in the room.
02 September 2013
Rated 5.0 out of 5.0 by shreddog Hauptbanhof HIE
I love this hotel - my second time staying here and it is great, clean, comfortable, quiet and an excellent location close to the bahnhof and the Zeil - it doesn't get any better. The staff are very friendly and super accommodating. I will be staying here again.
01 September 2013
Rated 5.0 out of 5.0 by zhongguopingan 很不错
26 August 2013
Rated 5.0 out of 5.0 by zhongguopingan 很不错的一家酒店
26 August 2013
Rated 5.0 out of 5.0 by Forelle Very nice Extended Stay
We stayed 2 week in the hotel during a time we were transferring. The staff did a great job meeting our needs. The location was great to be so close to the museums and restaurants. The local street fests were also near by, yet since the hotel is on a side street, it was still quiet and relaxing in the room.
22 August 2013
Rated 4.0 out of 5.0 by Tyydora good breakfast and lacation
The breakfast of this hetel is very good, Especially the croissant.
The only shortcoming is the room we live is a littlebit noisy. Since the room is face to the road and opposite are some restaurants. So next time I hope I can choose the room not face to the road.
18 August 2013
Rated 5.0 out of 5.0 by otter72 Short Stay in Frankfurt
Woudl recommend this hotel for a short stay in Frankfurt.
Staff very helpful. Breakfast was excellent. Rooms were clean and spacious.
16 August 2013
Rated 4.0 out of 5.0 by Tyydora good breakfast
Breakfast is very good. Especailly the bread. Also the location is good.
13 August 2013
Rated 2.0 out of 5.0 by DrHaado Good location But ? ( you have to read it)
I stayed here for 3 Nights for business, I selected this hotel exactly because I tried before all the 5 Stars hotel under IGH in Frankfurt and I was disappointed.
As Platinum member they gave me a good upgrade for a nice big room and late check-out.
The first Night was everything great. From the second night the AC system in the hotel doesn't work anymore. It was terrible to stay and sleep in the room, I felt myself as I am lying down in Sauna room, the outside Temp. 37 C and no AC in the rooms they didn't offer any Fan even, there was no Action no decision from the Manager or the Front Desk to help the customers !!
(they just said we have to wait till Monday to bring a technician to fix this problem) !
The Location of the hotel , the Price and the new modern design are fantastic for a business trip.
The Breakfast was free for all the Guests, it was good for Hoildayy inn express hotels groups.
11 August 2013
Rated 4.0 out of 5.0 by Rmerchanp Location
Very good location, only 8 minutes walking to the Main Train Station.
Good service and the people very friendly.
10 August 2013
Rated 1.0 out of 5.0 by Heps No Air Conditining
We checked into the Holiday Inn Express Frankfurt and noticed lobby and room was warm. It was a hot day and didn't think much about the heat in the lobby and room. We went out for the day and evening and when we returned, noticed Lobby was still HOT, Got to our room and it was even hotter. Like a sweat box. We called front desk to alert. We were informed the A/C was not working but technicians we actively working to fix it. We could not sleep all night and went to front desk early next morning. They were very apologetic about NO A/C and offer to book another hotel as the A/C cannot be fixed!
If they would have for warned us upon check in, we could have looked at other options. But Holiday Inn Frankfurt decided to hide the A/C problem and still charge full rate for a SWEAT BOX!!!
I don't thinks IHG wants customers like me anymore!!!
08 August 2013
Rated 4.0 out of 5.0 by Moore72 good room and location
When I check in, the staff's attitude is not good. Except for this, others
07 August 2013
Rated 5.0 out of 5.0 by Owen1994 Excellent location
As for staff and service, they have nice attitude but a little bit massive. Room is very nice and pretty large. As for breakfast, it is so good and almost free for everyone. However, wifi is so bad in this hotel. I paid money but still could not connect to the internet. I cannot work
01 August 2013
Rated 4.0 out of 5.0 by farshi nice nice hotel
thax 4 every thing
01 August 2013
Rated 5.0 out of 5.0 by Disco46 excellent value and good location
This was one of the best value hotels we stayed at in Germany/Austria. Bathroom technology great and nice spacious modern room. Reception staff were very helpful and breakfast good; tea making facilities in the room was a good extra.
21 July 2013
Rated 5.0 out of 5.0 by CathyW clean room and great service
We had a wonderful experience with this hotel. It is conveniently located in the city center with a lot of restaurants close by. The front desk staff was nice and helpful. The room was clean and the bed was very comfortable. Plus, the breakfast was great with a lot of varieties. We would certainly book the hotel again!
09 July 2013
Rated 4.0 out of 5.0 by MikeHy Friendly staff
Good location for business and sightseeing.
Take few minutes on foot from central station. And 10min for city center for shopping.
Take care for some street around the hotel is some times not good security.
Room is clean and staff is friendly. I'll stay next time also.
01 July 2013
Rated 4.0 out of 5.0 by wjmm Decent hotel for the price
This hotel is a good place to crash for a short stay. The rooms are quite small, everything is built on efficiency more than comfort. Everything is spotless though, no complaints there and the bed was pretty comfortable. Staff was helpful and breakfast good. Not a typical American hot breakfast but a nice European breakfast with several types of bread, cold cuts and cheese, cereals, fruit and beverages. Security is well managed, you need your room card for the elevator, the floor where your room is in etc.
28 June 2013
Rated 3.0 out of 5.0 by LUCK Good and quick
good service , nice big room - i think coz of platinum status.
good if you want to see the city center
27 June 2013
Rated 4.0 out of 5.0 by BusyHoustonian Great location
Great location, close to Frankfurt amenities and transportation. The walkway from the paraking garage to the lobby stinks like cigarrete smoke.
14 June 2013