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Rated 4.3 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Can't fault the location This is the second time we had stayed here. We found it very convenient to get to the city without hurting the wallet, the bus system runs frequently from Gutleutstrasse to Hauptbanhof. Thereafter, just stroll leisurely into the city of Frankfurt. We enjoyed a good walk back from Frankfurt one evening and stopped by a really nice kebab shop on Gutleutstrasse called Edesa. The customer service at the hotel has not dropped since we were last there in 2013, friendly staff at reception and the breakfast staff were attentive and smiling all the time whilst serving customers. The nice change in this trip was that WiFi is now provided free inside the room too. 25 June 2014
Rated 4.0 out of 5.0 by Toller Service Die Mitarbeiter waren sehr zuvorkommend und nett. Das Zimmer war sehr sauber und das Bett ist sehr bequem. Das inkludierte Frühstücksbuffet ist lecker und absolut ausreichend. Ein sehr angenehmer Aufenthalt. Ich werde das Hotel sehr gerne weiterempfehlen. 19 June 2014
Rated 4.0 out of 5.0 by Angemessen Wenn man mit ähnlichen Hotels anderer Ketten vergleicht, ist das Zimmer viel besser und das Frühstück um einiges schlechter. Aber dafür ist es ja kostenlos. 17 June 2014
Rated 5.0 out of 5.0 by Hervorragender Service - außer Reinigungs Kräfte Top - alle Mitarbeiter sehr schnell und gut - aber die Kommunikation mit dem Reinigungs Service Team kann verbessert werden - denn "DO NOT DISTURB" bedeutet das, was es aussagt - da hilft auch kein lautes Türzuschlagen oder lautes Unterhalten vor dem Zimmer 16 June 2014
Rated 5.0 out of 5.0 by Tolles Preis/Leistungsverhältnis Sauber, effizient und kostengünstig. Werde das Hotel weiter nutzen. Sehr zu empfehlen 10 June 2014
Rated 4.0 out of 5.0 by One good night I've just stayed one night at the Hotel, not far away from the train station and exhibition, not necessary within walking distance, but still ok. Room was ok, bathroom had some dissapointments, but I survived ;) Overall stay was ok, room was in the upper level and quiet. Staff was very friendly and did all they could do to make my stay well. 08 June 2014
Rated 4.0 out of 5.0 by Schöner Aufenthalt in schöner Atmosphäre Der Empfang an der Rezeption war sehr freundlich und das Zimmer der Beschreibung entsprechend. Das Zimmer war sauber und für 2 Erwachsene mit einem Kind gerade ausreichend, wenn man nicht viel Gepäck dabei hat. Das Frühstücksbuffet war sehr gut und hat eine Vielzahl an Produkten. Der Service im Frühstücksbereich war sehr freundlich und es wurde auch immer alles gleich wieder aufgefüllt. Wir hatten einen sehr angenehmen Aufenthalt in diesem Hotel, welches auch von der Lage her ideal ist, wegen der Nähe zum Zentrum von Frankfurt. Auch die öffentlich Verkehrsmittel sind in der Nähe. 04 June 2014
Rated 4.0 out of 5.0 by A good value Am a frequent visitor to Frankfurt and a regular at this hotel. The rooms are a bit larger than any of the bargain chains for a comparable price. The staff works hard to keep the guests satisfied and keep the facility clean and neat. The proximity to the train station is a real plus: a 5 minute bus ride can put you in a position to go anywhere in Europe! 31 May 2014
Rated 2.0 out of 5.0 by Fair hotel with limited services Despite the fact that some services should be limited by HI Express brand characteristics, the overall service experience was poor. The phone in the room did not have a sticker or peace of paper at least indicating which number to dial to call front desk so the first time I had to go down to ask for the info I needed. I specificaly said to the receptionist to call the taxi which accepts credit cards but she did not point that out. The location is not either very good if you are visiting the exhibition center as you need 10-15 drive to get there. 25 May 2014
Rated 4.0 out of 5.0 by Ein Lob an den Service Das Hotel liegt sehr zentrler Lage, für Businesstrip sehr zu empfehlen. Der Service ist absolut zuvorkommend, jederzeit ansprechbar und hilfsbereit. Die verpflegung war mehr als ausreichend. Optionales Catering war sehr reichhaltig und wirklich sehr gut. 21 May 2014
Rated 4.0 out of 5.0 by Good localization Is a good Hotel, minimum confortable rooms (a little cold) but ralation price-room es very good. THe only problem is that they charge you for the parking per day which to me is pretty bad for guest. I woudl recommend if you want a quite place not to far from downtown. Regards 20 May 2014
Rated 4.0 out of 5.0 by Comfy and clean, great value Very good hotel. Clean and comfy. Friendly staff. The only downside was the location: it is a bit "industrial", but a few minutes' drive from the Frankfurt Messe and nearby mall. 15 May 2014
Rated 5.0 out of 5.0 by Standard Express Hotel made amazing by exceptional staff The check in staff were all friendly, efficient and welcoming - even inviting us to enjoy the free breakfast before crashing out in our room. The Lady Ana at the evening arranged for a us asian food to be delivered - amazing !! I can not thank here enough for making our evening flow so smoothly!!! The hotel itself is in kind of a iffy area BUT it is very close to the Metro and Downtown. 26 April 2014
Rated 5.0 out of 5.0 by Excellent Stay I can't say enough about how kind and helpful the staff was. Room good and clean. Breakfast very good. I enjoyed my stay. 25 April 2014
Rated 5.0 out of 5.0 by Staff Makes This a 5 Star Hotel I loved this hotel because of the staff especially the Lobby Bar Tender who would greet us each evening as we came in by name and welcome us back, Anna made our trip amazing. We have stayed at several properties in Frankfurt including the Intercontinental and the staff at this property is by far the best we have ever experienced. We were at the hotel during a special event (Musik Messe) so it was expensive for a Holiday Express and the room was smaller than we would like but the staff makes up for both of these things. The breakfast had an incredible selection and it was such as pleasure to end the day with Anna and begin the day with the wonderful breakfast crew. Plus if you are attending events at the Messe or just sightseeing the bus stops right out front and train is within walking distance. Definitely recommend this hotel when in the Frankfurt area. 19 April 2014
Rated 5.0 out of 5.0 by great Service I stay regular in this Hotel and have good experience. Its near to the centrum , exhibition area.Staff is very good with a special remark to Anne is that she is very friendly and helpfull and makes a nice atmosphere. 17 April 2014
Rated 5.0 out of 5.0 by Super Hotel bei gutem Preis Sehr sauberes Hotel mit guter Lage sowie ausreichendem Frühstücksbuffet mit großer Vielfalt. Sehr freundliches Personal. 17 April 2014
Rated 5.0 out of 5.0 by A real home from home... Exceptionally friendly staff. A special mention to Anna the Bar Manager' who gave great service during at very busy Champions League night in the bar. Great location too. 14 April 2014
Rated 4.0 out of 5.0 by Great stuff nice time in frankfurt. great and friendly persons in the hotel 14 April 2014
Rated 5.0 out of 5.0 by Good service, comfortable stay I cannot say enough about the friendliness and helpfulness of the staff. They were absolutely fantastic, and made my first stay at hiex far more comfortable than it would have otherwise been. Highly recommended! Front Desk very helpful, Breakfast great with plenty of choice and could have as much as wanted..and in the evening still a delicious gin and tonic at the bar. 09 April 2014
Rated 5.0 out of 5.0 by Great stuff Great stuff on the reception and really great stuff on the bar... 29 March 2014
Rated 4.0 out of 5.0 by nice hotel, convenient located in frankfurt good hotel, nice and friendly staff, convenient located in frankfurt 24 March 2014
Rated 4.0 out of 5.0 by Hier kann man sich entspannen Im Grunde komme ich immer wieder gerne hierhin. Das Internet ist momentan auf Zimmer nur kabelgebunden. Heutzutage ist aber WLAN auf Zimmer üblich und müsste hier also noch nachgerüstet werden. Beim Frühstück fehlt die Variation, hier könnte auch noch nachgebessert werden. 21 March 2014
Rated 4.0 out of 5.0 by Gutes HolidayInn Express Hotel Für ein IHE ist das Hotel sehr ordentlich. Gerade für Geschäftsbesuche ideal, da nah an der Autobahn und gute Busanbindung in die Stadt. Das Hotel selbst ist in die Jahre gekommen. Anordnung der Steckdosen, Internet, teilweise nicht funktionierende Klimaanlage/Heizung werden aber durch die Freundlichkeit und Hilfsbereitschaft der Mitarbeiter ausgeglichen. Immer wieder gerne. 20 March 2014
Rated 5.0 out of 5.0 by Great Hotel This is a modern, clean hotel with excellent, friendly staff - feels like a "flagship" property. Rooms have recently been upgraded (flat screen TV) and could be 4* (with just room service missing). IHG membership recognition is very good with dedicated rooms, free welcome drink/points, a free daily newspaper (plenty of choice), and free Internet. While it is not in the exact city center, the traffic connections were great: driving to the airport via Autobahn takes less than 15 minutes, while a bus (stop is just 50 meters from the hotel) takes 6 minutes to central station; there is also vast parking space available. 16 March 2014
Rated 5.0 out of 5.0 by Very nice hotel/EXCELLENT Staff This is a very nice hotel. The lobby and common areas are very inviting and comfortable. The staff are superbly wonderful. The young lady in the evenings and the gentlemen during the day were extremely friendly and helpful...always with a smile. The only three negatives: 1). the hotel is a bit secluded. Nothing in the immediate vicintiy of the hotel (bars, restaurants, etc.). Main Train Station is about a 20-25 minute walk and downtown is maybe another 10 minutes. If you don't mind a cab/train, then this would be fine 2). WiFi is only available in the lobby. This is not convenient when you need to work on the laptop. The time I was there, the lobby was packed with people/loud and not much space to get anything done. Reccommend upgraded WiFi in rooms as well. 3). Hotel is on a road which seems to attract higher speeds so the noise can be bothersome if you have a room on the street side. It was fine for me as I okayed the street room. But, if this would be an issue, ask for a room on opposite side. OVERALL, this was a great hotel and the staff is wonderful. I would stay here again. 12 March 2014
Rated 4.0 out of 5.0 by Gutes Stadthotel Gutes Hotel, guter Ausgangspunkt für einen Stadturlaub 05 March 2014
Rated 4.0 out of 5.0 by gerne wieder Insgesamt war ich mit dem Aufenthalt sehr zufrieden (freundliches Personal, Sauberkeit, gutes Frückstück), allerdings: - waren die Zimmer sehr hellhörig, sodass Lärm von draußen leicht ins Zimmer eindringen konnte und somit der Schlaf gestört wurde. - ist die Lage des Hotels nicht gerade die beste. Das Viertel scheint sehr zwielichtig und um etwas zu Essen zu finden, muss man ein Stück weit gehen. - war ich sehr enttäuscht vom Abendessen! Eine Tiefkühl(!)-Pizza (Margaritha) für 6,50€ ist eindeutig übertrieben! Trotz allem empfehle ich dieses Hotel gerne weiter; könnte mir gut einen weiteren Aufenthalt hier vorstellen! 28 February 2014
Rated 4.0 out of 5.0 No muss No fuss The staff was very accomodating even helping us to order dinner/ take out as they do not have a restaurant. 28 February 2014
Rated 5.0 out of 5.0 by Great Service I stay at this property regularly for the last many many years and it is great.. The staff including the newly joined Mr. Mustafa is very friendly. The old staff is very friendly and helpful. I recommend everyone to stay here. You will never repent staying here. Breakfast is good too. 16 February 2014
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