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Rated 4.6 out of 5 by 40 reviewers.
Rated 5.0 out of 5.0 by Comfortable home away from home This Holiday Inn Express has friendly staff and a fun atmosphere with clean, quiet rooms. Great location just off 270, close to a variety of restaurants and local businesses. Best value/place to stay when working anywhere close to the area. 25 January 2014
Rated 4.0 out of 5.0 by Nice but..... Our over all experience was positive and I would probably consider staying at this Holiday Inn Express again. Breakfast was fresh and very satisfying. The breakfast staff was very attentive and pleasant. The Sunday morning manager on duty was very visible, attentive to breakfast area and was seen on our floor working with the housekeeping staff. His appearance and demeanor was very professional. While staff was pleasant no one mentioned our being IHG Rewards Club members. There was no welcoming gift as a Gold Elite IHG member or appreciation of our participation in the Rewards Club. No offer of a room upgrade as IHG Rewards Gold Elite member was mentioned. The lack of acknowledgement was disappointing. Unfortunately in the middle of the night for approximately 1 hour there were hotel guests who made noise out in the hall way. 15 January 2014
Rated 5.0 out of 5.0 by Everything ...wonderful! The staff is always so friendly and always smiling when we arrive. We are treated like family and always enjoy our stays at the Germantown Holiday Inn Express. The breakfast is so good and, of course, the beds are sooooooooooooooo comfortable. 05 January 2014
Rated 5.0 out of 5.0 Very warm and friendly atmosphere This place has great employees. Clean rooms and great amenities. For the price to get a room with a fridge and microwave is wonderful. At night I had to get a bag in the car and they had a security guard watching the parking lot which made me feel very safe. In the morning all the employees greeted me and the breakfast was amazing. Once again for the price it was better than pricier hotels. 04 January 2014
Rated 5.0 out of 5.0 by Enjoy that breakfast! The Holiday Inn Express gives you all the room you need to appreciate the complimentary breakfast. No cramped corner of a lobby that the manager gave over to breakfasters just because it wasn't needed for anything else. Did I mention the breakfast was substantial and healthy, too? (Nice oatmeal.) 02 January 2014
Rated 5.0 out of 5.0 by highly recommended we chose holiday inn for its strong reputation and we are not disappointed! Our ratings say it all. Notables: conveniently located; new and clean; good (and free) breakfast. We give 4 star sleep quality as our room faces highway 270 and gets noise from there. Otherwise the bedding is very comfortable, we did have good sleeps. 01 January 2014
Rated 5.0 out of 5.0 by You gave us a great holiday experience! Thanks to all your friendly and competent staff! They went out of their way to make our stay pleasant in every respect. For example, we had ordered a prepared Christmas dinner to take to our family's home. Because the store was closing before Christmas, your staff stored our order in your large refrigerator! Your breakfast hostess was on the job, even on Christmas morning. She is a real gem! 30 December 2013
Rated 1.0 out of 5.0 by Poor Service I have stayed at location prior to this year every Christmas Eve since 1988 and always enjoyed. I have now stayed at this location (24Dec2013) for the last time. There were no smoking rooms available which meant my spouse had to go outside in freezing weather to smoke. That was bad enough, however, on Christmas day I discovered that the shower doors would not move. I discovered that both shower doors were off track. I finally got one door on track so it would close enough for me to take a shower. The complementary morning meal was poor at best. The egg was cool and tasted like paste. When we checked out, judging from the attitude of the desk person, I felt that it would be waste of time to complain. One good note: The person on the desk when we checked and his replacement were good. Like I say, I would not recommend this place to anyone and have in fact advised all of family not to stay here. 26 December 2013
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