Rated 4.2 out of 5 by 51
Rated 2.0 out of 5.0 by WorldTravelingMrsB Staff Needs Training...
Our room included breakfast , I read online that if you were checking out early they would provide you with a breakfast to go. We asked when we checked in and the staff member told us that yes we could get breakfasts to go and that she would leave a note to have them ready for us at 4:30 am when we needed to leave. When we arrived at the desk this morning shortly after 4:30 am there were no breakfast waiting for us to take. The staff member at the desk told us they don't do take away breakfasts and that we could eat from the stuff out on the counter…the problem is that we did NOT have time because we were walking out the door expecting to have a meal to go. If they don't provide them we should've been told last night so that we could have chosen to got up earlier if we desired to eat downstairs. Staff obviously needs some training on services that are and are not offered by the hotel. Also the Wifi was pretty slow and would occasionally log you off. The bed was hard and you could feel the springs, the sofa bed was more comfortable and it had a bar running across it! We did like that the mall was next door for something to do on a rainy day and meal choices, parking was plentiful for us. Normally we've had great HIE experiences, so this was a disappointment. There was no recognition for being an IHG Rewards Club member either.
20 January 2015
Rated 3.0 out of 5.0 by RH77 Catastrophic Parking
Hotel itself is good, however built into a shopping mall centre with having shopping mall visitors occupying hotel parking spaces. Parking situation is a real nightmare. Might be better for guests with arrival after 23h/11pm when mall is closed. Not at all recommended for guests travelling by car.
08 January 2015
Rated 4.0 out of 5.0 by drachenberg Preis und Leistung waren gut
wir haben das Hotel auf dem Hinweg gebucht und da alles in Ordnung war , auch auf dem Rückweg nach Deutschland.
Geschlafen haben wir sehr ruhig ,Kissen waren mit zwei Sorten zur Auswahl . Zimmer war sauber und die Handtücher waren schön weiß und ausreichend vorhanden . Unsere Tochter hatte im eigenem Bett viel Platz zum gleichen Zimmerpreis . Frühstück ist incl. , bei diesem Preis natürlich super ! Man kann kein Luxus erwarten , aber es ist für ein einfaches Frühstück alles da .Kaffee und Tee mit Wasserkocher stehen im Zimmer . Sat 1 .kann man im Fernseher empfangen. Möglichkeiten zum Einkaufen und Lokale direkt beim Hotel . Das Einchecken ist problemlos und man kann auch bar bezahlen.
Wir buchen das nächste mal wieder dieses Hotel.
06 January 2015