Rated 4.7 out of 5 by 316
Rated 4.0 out of 5.0 by Visitor3189 Awesome hotel, front desk staff could use some relationship training
First off, this hotel was great. It has the nicest furnishings of any 2-3 star hotel I've ever stay in - both in the room and the lobby. I can't say enough about that. The bed was very comfortable. If it wasn't for loud cooling unit in the room that is a hallmark of most mid-level hotels, I would have thought I was in an upscale hotel.
The exercise room was on the small size, but it had all the basic equipment you would use. I used the weight machine and it was very nice. Breakfast was very similar to any other HI Express - plenty of choices. The woman in charge of the area kept it very clean and well-stocked.
My only complaint was with the front desk staff. Every single time I walked by the desk there was nobody in sight. The three times I had to talk to them (check-in, etc) I had to wait a minimum of 2 or 3 minutes for someone to show up and help me. It's like they have a secret room in the back and they check the surveillance camera every few minutes to see if anyone is there. In addition, a blaring fire alarm made me jump out of my bed twice in the middle of the night. Both times it only went off for a few seconds then turned off. After the second time I went to talk to the front desk and asked what was going on with the alarms. The woman there just shot me a silly grin and said she had no clue. Not only should she probably been on top of the situation, but she offered no apology. Same thing when I was checking out. The attendant asked how my stay was. I explained how the hotel was nice but I got minimal sleep on the second night due to the fire alarms and there was essentially no response or apology again.
May 6, 2016
Rated 5.0 out of 5.0 by rd52 clean accomadations, quiet comfortable beds
just off interstate 10, area is very nice with shopping in walking distance, rooms were very clean and beds were comfortable, staff was friendly.
May 3, 2016
Rated 5.0 out of 5.0 by Ron0000000001 As always, they do a great job.
IHG does a really good job of deserving my loyalty. This is very rare these days.
May 1, 2016
Rated 5.0 out of 5.0 by Skipper Smith All is good
My stay was great. This survey however is much to long.
April 18, 2016
Rated 5.0 out of 5.0 by Josrodrigu3 Fantastic Hotel.
Very impressed with all aspects of the hotel. Will stay there next time I am in town.
April 14, 2016
Rated 5.0 out of 5.0 by RLL23 Extremely nice hotel, great breakfast
We was totally surprised at how very nice this hotel was, compared to others in the same price range. Very nice room, very very clean room, fast check in and excellent breakfast.
March 22, 2016
Rated 5.0 out of 5.0 by ARobert Holiday Inn Gonzales
Fits my needs perfectly. I have stayed many times at this hotel and it is always consistant. I plan on more stays in the future here
March 14, 2016
Rated 5.0 out of 5.0 by Roamin'chic Clean and friendly
The whole property is very clean and inviting. The beds are very comfortable, and the rooms are quiet. But the best part, the costumer service! The ladies at breakfast are so helpful and friendly. The young lady that checked me in, CJ, was just so happy and warm, I felt like I was talking to a friend. It was a wonderful stop over and I will definitely be staying there again!
March 10, 2016