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Rated 4.6 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 Trip to Niagara We were on our way to Niagara Falls Canada and this was the last stop before getting there. We arrived late afternoon and were assisted with finding a great place to eat just down the road and the next morning were given directions on the easiest way to get to our destination. The staff was more than helpful. The room was very spacious and clean, the grounds were well kept and the lobby was nice. Breakfast the next morning was as expected. We did not use the pool area.We would stay here again. 20 September 2014
Rated 1.0 out of 5.0 by No Brown Sugar for My Oatmeal I was disappointed and tossed my oatmeal -- why -- no brown sugar -- I asked, the kitchen aid said, "no brown sugar." I asked at the front desk - "no brown sugar" "why" "because we told to no longer serve it" So what's it all about????? 19 September 2014
Rated 5.0 out of 5.0 by Great location. Great Hotel When driving East on the NY State Thruway, if it is getting time to pull over for the night, I recommend staying at this hotel. The next area which has lots of hotels and restaurants is 150 miles away in Syracuse. Sure there are other hotels at various exits but Hamburg and Syracuse are really the best areas in my opinion. The Holiday Inn Express is a great hotel and IMO the best in Hamburg. Clean, Comfortable and Convenient 18 September 2014
Rated 5.0 out of 5.0 by Great experience but a little expensive Everything was great. Nothing to complain about. I would recommend this to others if they are willing to pay the price... 16 September 2014
Rated 3.0 out of 5.0 by loud Although the facility was minimally filled, we woke at 1 am to the sound of someone checking in next to us. The noise was extremely loud and when I contacted the front desk I was told that it was a "great big family with a roll away bed". Why in the world were they placed right next to us when there were plenty of open rooms and why in the world would Holiday Inn allow a check-in at 1 am? No consideration for guests who had the courtesy to arrive at a decent hour. I have no reason to stay at Holiday Inn in the future. There are plenty of hotel rooms available. 16 September 2014
Rated 1.0 out of 5.0 by Usually great, but not this time I stay at this hotel usually weekly. Everything is always wonderful. Apparently I was put in a room with a known sewer issue. It was a rude awakening to wake to the smell of sewer at 6am. The staff knew about the issue and indicated the measures taken to resolve the issue had not worked. I asked not to be put in that room again. I will continue to stay at this establishment and encourage others to try it! 15 September 2014
Rated 3.0 out of 5.0 by Great Hotel Good place to sleep while working in the area, Had large rooms and nice friendly staff, Just wished they had better breakfast options but it was a good place to stay and i will be returning in the near future for work again. 14 September 2014
Rated 5.0 out of 5.0 by Great overall Everything was clean and well kept. My issues were addressed promptly by staff. Breakfast could have been better if the offerings changed a little. The egg choice was different only 1 day while I was there for 1.5 weeks. The other varieties were good (meat, pancakes, cinnamon buns, cereal, muffins, etc). 13 September 2014
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