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Rated 4.4 out of 5 by 211 reviewers.
Rated 2.0 out of 5.0 by sample A/C unit made it very, very difficult to sleep, room was too warm. 18 August 2014
Rated 5.0 out of 5.0 by Clean, great staff! Shuttle was very convenient from to airport/trains. Staff was very helpful guiding best transportations options to/from Baltimore and DC. Clean, friendly and comfortable! 18 August 2014
Rated 1.0 out of 5.0 by Not A Happy Customer The front desk staff were rude, uncaring, and aloof when it came to acknowledging a guest standing at the counter in front of them. When we checked in we were not offered points or a gift bag for being a platinum elite member. When we asked for a late check out the front desk representative was more interested in talking on the phone than acknowledging the request. He told us he did not think it was possible. After waiting for a good 10 minutes we decided to go to the restaurant next door for breakfast. As we were walking down the sidewalk, a member of the housekeeping staff came running after us to tell us a late check out was okay. Housekeeping called us on Sunday to see if we needed service. The only smiling faces we saw were a housekeeper and a member of the kitchen staff. The hallways were not clean and were littered with trash and empty pizza boxes. The internet connection was a joke. We were told we had been upgraded to the executive level but to us we wasted our points that we used for the stay. We realize this weekend is a busy weekend for all the hotels in the area due to softball and soccer tournaments. However, a sold out hotel on this weekend is nothing new to this property. The staff seemed to think that since the property was sold out their customer service went out the window. We live in Virginia and visit Maryland at least once a month. We have stayed at this property before but we will never stay there again. This property was not up to IHG standards and needs to be looked at for those guests who stay more than one night. 14 August 2014
Rated 5.0 out of 5.0 by Great People Your people made this stay great.....Breakfast was great your people never slowed at refilling food...just great.... 13 August 2014
Rated 5.0 out of 5.0 by Good room for the $$ The room was a good deal for the $$ we paid. The breakfast was good and nice that it was included. I would stay there again if I am close to that area again. 10 August 2014
Rated 5.0 out of 5.0 by The Best!!! I actually canceled a hotel stay to come to this one being closer to the airport. I am so glad I made this decision. The personnel was very friendly and made sure I was satisfied with everything. Since I had to leave so early they also offered and made me a to go snack bag. 09 August 2014
Rated 5.0 out of 5.0 by No problems no problems this hotel is conveniently located I have stayed here several times 08 August 2014
Rated 4.0 out of 5.0 by weekend getaway I was greeted by Erica at the front desk. Check in was quick. When we got off the elevator the hallway was not a clean smell also when we got into the room it was not a pleasant smell. I sprayed the room and cut on the a/c and when we got back to the room it was better. The beds were comfortable as always. The stay was good this time not great like when I was there 2 weeks ago. 06 August 2014
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