Rated 4.4 out of 5 by 373
Rated 5.0 out of 5.0 by 1st Time Stayer 1st Time Stayer
Had an outstanding stay. Quiet, felt safe and the entire staff was great. Great choices during breakfast. Close to the airport and a short trip to Downtown Baltimore or Annapolis. I will be staying there again when I come to town!
25 April 2015
Rated 5.0 out of 5.0 Beyond satisfied.
My friend and I took a trip and spent our nights in 3 different hotels within a week, Holiday Inn Express BWI was one of my most pleasant experience with staying in hotels. I do not travel every month but I do book hotels a handful of times through out the year and it still applies. I believe it was not only due to the comfort of the hotel room but the individuals who my friend and I were so fortunate to encounter. They were all very personable. Front desk was welcoming and friendly and so helpful. Our shuttle drivers were friendly and entertaining, felt safe with them even at the late hours we were out. I was also very thankful for the help of their housecleaning manager, I had left some things behind in MD and she was so efficient and helpful in sending me back my items.
I thank you for a great experience!
24 April 2015
Rated 1.0 out of 5.0 by SMH Not-Impressed So Disappointed
I reserved a King and got two doubles. The room was clean and comfortable. The staff was mediocre at best. The breakfast was basically non-existent except for some coffee and cereal (but no milk). The laundry facility (one coin operated washer and dryer) was not secure. The hotel shuttle was unreliable, and the staff made us feel that we inconvenienced them when we requested a ride. I will never stay at this hotel again, nor will I choose a Holiday Inn Express in the future because of this experience.
23 April 2015
Rated 5.0 out of 5.0 by LIWICN Clean and Friendly
We stayed only one night before a flight out of town; the staff was friendly even when busy, the room was very clean as was hotel in general; would recommend.
22 April 2015
Rated 5.0 out of 5.0 by MHSzymczyk Great value; Easy DC access
I stayed at the HIE BWI for a one-day trip to Washington, DC. The hotel is a GREAT value with comfortable beds, clean rooms and a variety of breakfast choices. Breakfast was actually better than what you typically find at similar properties.
The shuttle picks up and drops off at both the airport and the amtrak station (to get into DC). It was painless getting both to DC and back.
I did need to make a note on how exceptional the staff was. As I was running late back from DC, I was worried that I wouldn't have time to make my flight (as I had left my suitcase at the hotel.) The front desk made sure my bag was on the shuttle, picked me up at the train station and then got me to the airport on time. Excellent, excellent service and I wish more hotels cared about their guests like that.
17 April 2015
Rated 5.0 out of 5.0 by Ontheroadwithfamily Quiet, comfortable and friendly
Great night's sleep in a quiet, comfortable room. The desk staff was OUTSTANDING! Very friendly and willing to go above and beyond in recommending a local restaurant and even offered to shuttle us there! We felt very welcome!
17 April 2015
Rated 5.0 out of 5.0 by BeeBel Comfortable bed
everything was very clean and confortable, the service was great and very close to the casino
16 April 2015
Rated 5.0 out of 5.0 by Shri4 Comfortable bed and great service.
Good value for money. Neat and Clean room, easy access.
14 April 2015