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Rated 4.4 out of 5 by 188 reviewers.
Rated 4.0 out of 5.0 by business trip great hotel poor internet I use this hotel about 5 times a year and appreciate the great front desk staff and updated rooms. The guest room is very comfortable. However on last stay the internet was extremely poor, slow connection and response, entire evening planned for business use was dashed, spoke with the provider agent for about an hour only for him to agree that it was poor, received a call back 12 hours later just before checkout. in the morning the speed was much better. other than the internet issue this hotel meets my needs and will stay there again. 19 July 2014
Rated 5.0 out of 5.0 by Maryland Joy Great service from the staff and lovely rooms. The ability to park our vehicle there and be shuttled to and from the airport was truly wonderful! 18 July 2014
Rated 5.0 out of 5.0 by Great Customer Service Incredibly refreshing to experience an entire staff who consistently demonstrate exceptional customer service. Every member of this team we encountered from the Manager to a very pleasant, friendly and kind gentlemen mopping the floor was simply genuine. 18 July 2014
Rated 5.0 out of 5.0 by Great Central location for DC and Baltimore Easy access to MARC trains, AMTRAK, Light Rail, and the Baltimore airport (BWI). Lots of restaurants nearby at the Arundel Mills mall. Very accommodating management and staff. I booked 4 days with points, and another 4 days with cash. The cash days I paid for a suite, and they generously upgraded my points days so I did not need to move my family. Very clean, everybody smiles, and they even have a lifeguard at the pool. My only (minor) complaint is the lack of a Jacuzzi or spa by the pool, but not all HEI properties have this amenity. Thanks for making our vacation great! 14 July 2014
Rated 5.0 out of 5.0 by Overall Rating Had no issues w/this facility. Great staff and enviorment 14 July 2014
Rated 5.0 out of 5.0 by Park and Fly Option is Great We were really surprised by this hotel; great value for the money. We stayed here prior to taking an early morning flight from BWI and were able to leave our car for the week in the hotel parking lot. Shuttle service to and from the airport was very good with friendly and helpful drivers. Staff behind the front desk when we checked in were both friendly and helpful. 14 July 2014
Rated 4.0 out of 5.0 by Front Desk This was the first time that I was not greeted as a Gold Member, in fact he made me find my Gold Card to prove it. I always make my reservations on IHG.com and this was not the first time I stayed at this hotel. Also the perk was 300 points, most hotels give you 1000 extra. The rest of my stay was great. 11 July 2014
Rated 5.0 out of 5.0 by Very comfortable and updated rooms The rooms are a comfortable size and the taste and quality of the furnishings are very high in my opinion. The king beds were very comfortable along with the extra pillows and bed coverings. The carpets and furnishings were clean. Bathrooms also were fresh and clean. You also felt safe in the room with the sturdy doors and extra locks available.. 11 July 2014
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