Rated 3.7 out of 5 by 18
Rated 1.0 out of 5.0 by J Jaeger Hotel remodeling was in process and management made poor decisions.
I am a consultant and many of the companies I work with have Holiday Inns as their preferred hotels. I enjoy the opportunity to stay at your hotels. However, this particular experience was not good. My family was on a two week vacation in Europe and had booked our room for two nights. We looked forward to spending two nights at one hotel where we would not have to pack and unpack everyday. However, due to the Holiday Inn Express remodeling project in Hasselt, we were expected to transfer to the Holiday Inn for the second night's stay. Now, this would have been an upgrade, but like I said, we just needed a break. At the time of our stay, a charity bike ride was also going on and many of the riders were staying at both of the Holdiay Inn hotels in Hasselt. It is unfortunate that management didn't book the guests planning longer stays into the the Holiday Inn and book the one-night guests in the Holiday Inn Express. Anyway, because of the remodeling hassels, we cancelled our second night's stay and went on to the next town. We thought that management handled this very poorly.
14 July 2014
Rated 4.0 out of 5.0 by Luci19 符合期待
06 July 2014
Rated 3.0 out of 5.0 by GregR1973 Not suitable for families
We stayed with our child for a night but it didn't met our standards as a family.
Staff and service were excellent, no complain about it.
However, the room was very small and the sofa (transformed into bed) was not suitable for sleep (it was split into 3 unequal portions which made it difficult to sleep).
I mistakenly thought that there would be a refrigerator in the room but there wasn't, so we could not have something kept fresh for the child; I guess this is my fault by overlooking this facility but I would expect this to be in the standard equipment.
The night was dreadful, since there were people coming in at 12:00 and others at 4:30! The sound isolation was non-existent so we actually did not sleep.
Breakfast was decent, as expected.
25 June 2014