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Rated 4.4 out of 5 by 239 reviewers.
Rated 4.0 out of 5.0 by Good Value This hotel provided a good value stop over for the family, the room was clean and had enough space for the four of us (two children). 24 August 2014
Rated 4.0 out of 5.0 by Excellent staff and an enjoyable experience Just as with a London Holiday Inn we stayed at a week prior, staff at this Holiday Express provided faultless, friendly, helpful service. On our return to the hotel after holidaying to pick up our vehicle we were welcomed by different staff in exactly the same manner. Holiday Inn has got it right! We highly recommend this hotel. 23 August 2014
Rated 4.0 out of 5.0 Nice hotel We stayed overnight after a long drive. Good car parking, very pleasant staff, reasonable food and a nice modern bedroom. Complimentary breakfast was reasonable and the stay was good value for money. 20 August 2014
Rated 5.0 out of 5.0 by Many stays at this hotel - it's great Staff here are great - very friendly, helpful, relatively low turnover of staff as far as I can see. They are a large part of a goood experience. We get decent corporate rates here so good vfm. Breakfast is tasty but a bit limited. Meals are good, slightly better than average choice for a budget hotel and served efficiently Location is great. There's a nice canal frontage with a nice pub that does meals as well. Plus in a short wLking distance there's a good Sainsburys, PCWorld, Homebase etc. Rail station2 mins walk. Half the rooms face road but even in these the noise is ok, most people would sleep through it- its fairly quiet in the evening, absolutely fine in the night and quite tolerable in the morning. Biggest criticism - if you forget/lose your wifi password then there there's no forgot password option. Howrubbish is that? And then when they give you a number to ring to sort it out, well they onlywork officehours. Holiday Inn - getanother wifi provider, that lot are rubbish. Biggest plus - great staff, good location. Good hotel. 20 August 2014
Rated 4.0 out of 5.0 by room comfort Overall our stay was good. Excellent breakfast, the only complaint I have is the comfort of the beds, the sofa bed was not very comfortable. I woke up several times with cramp. I think for families a bunk bed and double bed would be preferable. It would be good to have a few rooms with these facilities and I am sure other families would appreciate this. 17 August 2014
Rated 4.0 out of 5.0 by Nettes Personal Sauberes Hotel, nettes Personal, Frühstück ok, kostenloses Internet, kostenloser Parkplatz, gern wieder 15 August 2014
Rated 5.0 out of 5.0 Excellent Staff Position of hotel great staff are excellent Only thing breakfast very poor Powdered egg and sausages does not add up to a hot breakfast 14 August 2014
Rated 2.0 out of 5.0 by Beware asking for an Early check- in I called the Customer Care line and requested an early check-in for our stay the following day. I was told to call again in the morning as they would have a better idea of who had checked out early. I called the same number in the morning and was told that the hotel wasnt full the night before so an early check in would be fine. We were advised that it would be on a first come first serve basis so just to ask at reception when we arrived. I asked whether I needed confirmation of the call and the customer care advisor replied in the negative- she said she would write on our booking confirmation so that reception desk would be informed. We were attending a wedding at one thirty and so arrived at 12 to get ready in time. On arrival I explained the situation to be told by the receptionist that we hadn't booked an early check in with them directly so we wouldnt be able to get into a room until 2pm. I asked them to look at our booking and they confirmed that a note had been made on the reservation; however we couldn't get in until two. At no point did the receptionist apologise, instead I was made to feel like it was my fault that I hadnt called the hotel directly despite being told by a Holiday Inn representative that this wouldnt be necessary. My annoyance was exacerbated by the fact that the receptionist hadnt even checked with the house keepers to see if there was a room available and let us get cross and worried that we would have to get ready for a wedding in the toilets. (Again this wasnt offered as a suggestion but I asked whether we could). After about ten minutes of arguing eventually I asked the receptionist to check with housekeeping and ask how long it would take for a room to be cleaned and low and behold they had one ready already. What a fuss over nothing! How easily the arguments could have been avoided if the staff had training on how to problem solve and offer solutions as opposed to increasing tensions by saying "No" and "We can't". Our final farewell was, "In future you should pay for an early check in direct with the hotel". Thank you for your kind advice: however, that's not what your customer service line advised. If customer services and the hotels worked together this wouldn't even be an issue. The rest of our stay was as expected- except they couldn't provide us with a iron in the morning when requested. 14 August 2014
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