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Rated 4.4 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Great service and attentive staff We chose this hotel due to the reasonable price and proximity to the Harry Potter Studio Tour (10 minutes by car). Upon arriving at the hotel we were pleasantly surprised as we have had mixed feelings of a Holiday Inn Express at another location in the past. Hemel Hempstead though was clean, modern and very well represented by the staff especially upon arrival, the check-in desk staff made an effort to talk to my 7 year old about the Harry Potter studio tour that we had come for and even gave HIM the map of how to get there which was a lovely touch and got him even more excited than he already was. The ONLY bad thing I can say for the hotel is that the breakfast juices were of very poor quality, but the rest was very good indeed. Overall, nice hotel 09 July 2014
Rated 4.0 out of 5.0 by Service excellent and comfortable bed Staff helpful and informative, bed comfortable but constant road noise especially early morning on that side of the hotel 07 July 2014
Rated 3.0 out of 5.0 by Probably my least favourite Hi Express Having staff doing reception and bar at the same time doesn't work at busy times. A refurb of the funiture in the bar area is long overdue. 30 June 2014
Rated 5.0 out of 5.0 by Great visit An efficient and well run hotel . Efficient and welcoming reception. It was a shame we had to return home. 26 June 2014
Rated 4.0 out of 5.0 by Location Hotel is in a pleasant location by the marina and nearby pub and restaurants. The rooms are very comfortable. Some friends staying in the hotel on the 3rd floor were very upset about noise from children who were running around the corridors between the hours of 4 am and 7am. The receptionist allowed them a small discount for this interference of their otherwise enjoyable stay. 25 June 2014
Rated 4.0 out of 5.0 by Greta Location The location makes it. Right next to canal and great walks and restaurants and the Paper Mill pub. Breakfast suffers with lack of choice and very poor coffee m/c and awful juice m/c (reconstituted orange juice went down the sink). 21 June 2014
Rated 5.0 out of 5.0 by 5*HOTEL AT 3* PRICE Lovely location on the edge of a canal. Very close to the train station. Free on site parking. Friendly staff and spotlessly clean rooms. Ideal as a base for London or Harry Potter. This was our first Holiday Inn experience and we were totally happy. 20 June 2014
Rated 5.0 out of 5.0 by Value for money Excellent value for money. Staff were friendly and helpful. Comfortable beds. Overall very clean. 18 June 2014
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