Rated 4.6 out of 5 by 152
Rated 5.0 out of 5.0 by SSampson Excelent Staff Resolves Every Issue
Really had a nice room but the AC did not work. A great and helpful member of the staff assisted in moving my belongings to another room within minutes and made the experience really pleasant. I ended up with a nicer room as a result which was more than expected. One of the best stays ever!
25 November 2013
Rated 4.0 out of 5.0 by Huggiebear89 Staff is excellent
Great people, every one I met was awesome! Front desk, room attendants, breakfast staff all super friendly and cool.
17 November 2013
Rated 5.0 out of 5.0 by Arie47 Great alternative to the strip
If you prfer a quiet place Henderson Holiday Inn Express is a very good choice. Close to Sunset Station for good choice of Food, Moviy Theatres, and casino gambling yet removed from that frenetic pace. staff is courteous and we will return whenever we drive to Phoenix from Alberta.
13 November 2013
Rated 5.0 out of 5.0 by jeraus love this place
The evening meals are wonderful. Great location for business in Henderson.
11 November 2013
Rated 2.0 out of 5.0 by boesen77 check in staff rude!
night staff extremely rude. They were not helpful and treated us as if we were second class citizens........
30 October 2013
Rated 5.0 out of 5.0 by TheGreatGriz Happy Hour
They had a great happy hour with food, beer, and wine...Very nice
26 October 2013
Rated 5.0 out of 5.0 by Priscilla98 Front desk check-in
Front desk young woman went out of her way to accommodate us with an early check-in which we appreciated. I would stay here again.
23 October 2013
Rated 5.0 out of 5.0 by martrob PERFECT
I booked this hotel as I was in Vegas on a Fri and Sat night when the large resort casinos have very high room rates. This hotel was great , large room , quiet location but next door to Sunset Station casino and Walmart. I would stay here again if in the area, which is about 15 mins from the Strip.
22 October 2013
Rated 5.0 out of 5.0 by FamBam Enjoyable place to stay!
We stayed in one of the kids suites. Thanks for providing a clean and nicely decorated spacious room. We appreciated having the extra room. We also enjoyed the variety of Items offered for breakfast.
19 October 2013
Rated 5.0 out of 5.0 by NAVYSEAL143 off the beaten path but well worth it
My wife and I stayed during the first week of October. The Hotel Is only 6 miles from the strip and easy access to walmart and restaurants. We found the staff to be exceptional and very helpful in directions. I would recommend this HIE to anyone coming to Vegas.
16 October 2013
Rated 5.0 out of 5.0 by Woofgangsmom Quiet...Comfortable bed with lots of fluffy pillows
We had stayed here the last time we visited the West a few years ago and remembered how nice it was so we decided to stay here again this year. The service was excellent and we had the best 2 nights rest (sleep) of the whole 10 day trip. Thanks a bunch for taking such good care of us. We will certainly recommend you to our friends!
10 October 2013
Rated 5.0 out of 5.0 by Henderson Great customer service
We would especially like to thank Alyse for all her help and willingness to make our stay very comfortable and enjoyable
A very polite and professional young lady !
09 October 2013
Rated 3.0 out of 5.0 by JosieAz Dingy looking room
We picked the HI Express because we wanted to watch the Presidents Cup on Tv. Some hotels don't carry the golf channel. Imagine our surprise when the golf channel had a movie on it and the clerk said he would have to call the cable provider, while obviously not caring.
The room itself was all in dingy brown, the rug, the couch, the furniture so it was not at all inviting. In the bathroom, someone had tried to regrout around the tiles and obviously didn't care where they got the grout so it was smeared on the wall and was a terrible job.
The room was a fitness room, which we didn't ask for, so there was a huge stair step type machine along with the other furniture. It would be great if you wanted one but was just another mark against the room.
I don't think I would stay there again, the bed also was not particularly comfortable.
08 October 2013
Rated 2.0 out of 5.0 by ARF65 Outdated Hotel
Although this hotel is conveniently located away from the strip, that's it.
The staff were very pleasant and helpful.
Our room was either freezing cold or sweltering hot and the card key slot to turn on the air conditioning worked with or without it. The air conditioner kept turning on all night and was very annoying and cold.
The carpet at the bathroom door was frayed and separated from the tile. The bed was very uncomfortable. I believe the mattress was placed on the bed frame without the normal support of a box-spring.
The desk chair would not adjust and constantly leaned back like a recliner. I had to clean the coffee pot in the room as it was not done by the room attendants nor were additional / replacement cups placed in the room, i had to go and get them from the breakfast area.
We booked this hotel because we did not want to be on the strip and the web site said it was renovated in 2011. I'm not sure what was renovated as the hotel did not look anything like the pictures on line and we found it to be "older and dated".
On our return trips to Vegas, we will not stay here.
06 October 2013
Rated 1.0 out of 5.0 by ExperientTraveler BEING A PLATINUM DOES NOT GUARANTEE PRESTIGE SERVICE
Despite my very specific requirements at the time of booking:
1- The room had a very strong smell of cigarette
2- Upon my complaints I was promised that the room would be treated and the smell would go away - did not happen
3- Breakfast is served until 9:30am only, not as industry standard that is 10:00am. My party and I had to rush through breakfast
4- Both closets (2 of them) did not have doors, and consequently we did not not enough mirrors as well (the closet doors are covered with body size mirror)
5- Bathrooms was clogged from day one and it wasn't fixed until we checked out
6- Management and reception promised (twice) that I would be compensated by giving extra points, but it never happened
30 September 2013
Rated 5.0 out of 5.0 by Cigar Comfortable and relaxing Five stars
Front desk personnel were efficient and responded to all of my inquiries concerning this location. I had a very enjoyable stay.
24 September 2013
Rated 5.0 out of 5.0 by FamilyontheGO Wonderful!
We had a great experience at the Henderson Holiday Inn Express. The staff was courteous, helpful and genuine. The room was comfortable and the meals were as usual, good. The location is wonderful because we want to be away from the strip. It is close to alot of shopping and restaurants and that is wonderful.
23 September 2013
Rated 3.0 out of 5.0 by beck5 broken elevator
Your staff were very considerate and kind. Rooms were comfortable
Hall ways and elevator were always hot and uncomfortable. Your elevator broke down , which was scary seeing as I had my elderly mother and father on the 2nd floor with no way to get down to the main level. Lucky there was not a fire!
12 September 2013
Rated 4.0 out of 5.0 by H2ofitmom Comfortable, affordable, and great location
What a wonderful location. Sunset hotel and casino is right next door! And on the opposite side of the street you can shop.
Very convenient to have a fridge and microwave and coffee maker in room. The free breakfast is great every morning, plus there apples, oranges, water, and sometimes even fresh baked cookies available 24/7! The fitness room has great quality equipment . The only thing I would say it needs is a bench to use with those great new hand weights. Also some sanitary wipes should be in workout room to wipe down equipment after workout. The pool and hot tub is very nice. Just don't forget to take a towel with you out to the pool. We stayed on first floor and I was a bit worried that it would be a bit noisy, but not at all. :-) enjoyed our stay and highly recommended
06 September 2013
Rated 5.0 out of 5.0 by Marbubba Friendly and helpful staff
The room was very nice and comfy. The price was a little high.
Can sometimes get a better price at the casinos. The
breakfast was a nice addition. The staff was very nice and
friendly. We enjoyed our stay.
05 September 2013
Rated 5.0 out of 5.0 by jstreezy Amazing!!
I love this hotel. The beds are so comfortable!!! The breakfast is great also! Very relaxing and quiet.
03 September 2013
Rated 5.0 out of 5.0 by Rodzilla Great front desk help
Stephanie at the front desk is the most friendly, courteous and helpful person I've ever had the pleasure of dealing with at a HIE. If you have an Employee of The Month award, she should win it every month!
31 August 2013
Rated 5.0 out of 5.0 by Traveling69 Clean and comfortable
Wonderful stay. Excellent staff and friendly service. Great hotel if you are traveling with pets. Great service all around!!
17 August 2013
Rated 5.0 out of 5.0 by IA17011 Fantastic service and great rooms
Our stay started with Bryce at the check-in. He managed to give our entire party upgraded rooms near each other. The suites were very well appointed and very clean. I asked for (and received) extra coffee packets for my room since I generally don't go down for breakfast. As a Platinum member, I've stayed at many IHG hotels. THIS loacation has been one of my favorites. We were in Las Vegas for a convention and found this hotel very comfortable compared to those on the strip, and just a short drive from all the activities as well as the airport.
17 August 2013
Rated 5.0 out of 5.0 by unexplainedbacon58 home away from home
Our room was typically nice. The AC blew nice and cold making our stay comfortable. The staff were friendly and very helpful. This location's breakfast service was below par for Holiday Inn Express but that should not deter you from staying here. If we don't stay at a local casino/hotel in the future, we'll be staying at this HIE location again.
16 August 2013
Rated 5.0 out of 5.0 by Randolph Best
This was the last of several hotels we stayed in over the course of the past 3 weeks throughout the western US. It was the best of all. Good value. Very clean. Great dining guidance (including a printed driving directions map) from the desk clerk.
16 August 2013
Rated 5.0 out of 5.0 by Maxy52 Away from the hustle!
We had stayed here at the start of our vacation before moving inland after our flight and the hotel was ideal for our needs.
On returning to Vegas we thought we might try the high life but found it too noisy and not relaxing at all and moved out of Vegas back to Henderson to enjoy a quieter atmosphere for a few days.
The hotel surroundings including the pool were ideal for unwinding before our flight back home, but did give us the opportunity to visit the glitz of the strip and also take in Lake Mead.
15 August 2013
Rated 4.0 out of 5.0 by PietC We will be back
Thank you for the wonderful stay. A nice oasis during our travels. We enjoyed the hospitality and the Happy Hour Snack and beverages. We have you on the top list of our hotel stays. We expect the beds to be comfortable and the service to be good. We felt appreciation from the staff and they listened to our needs. Thank you, we will be back.
13 August 2013
Rated 4.0 out of 5.0 by Iaing Mid trip stop over
The hotel location could be better served with additional signs. After a 6 hour journey, trying to find the hotel whilst tired and worn out was a challenge but we found it and the stay was very comfortable. Good hotel with a great breakfast and helpful staff
10 August 2013
Rated 5.0 out of 5.0 by Bubbalicious Staff service above and beyond!
Holiday Inns are a very good and consistent choice when we travel. The staff was extremely helpful and eager to give us information about location of places we wanted to visit.
09 August 2013