Rated 4.4 out of 5 by 106
Rated 5.0 out of 5.0 Absolute Customer Care
From the moment I arrived, the front desk customer service was leading by example, they got me checked in within minutes, the room was adequately comfortable and clean. The staff was unbelievable, they made sure your needs were satisfied immediately, they paid attention to you as a guest, and that made the stay over the Top in customer care.
22 July 2014
Rated 4.0 out of 5.0 by Ray Jablonka 364 114 548 Rated 'Good' ...But, would not return unless the facilties had a complete update/refurb
Carpets, toilets, bathtubs, tiling, walls, ceiling all in great need of upgrade...looks like they are having the ONE or two maintenance guys (Excellent Man I met) try to refurb the entire hotel (ie management is cutting corners in times of plenty! -- This place stays packed due to flow from Dulles)...Be smart and courageous -- invest...If you want my business in the future...
20 July 2014
Rated 5.0 out of 5.0 by Cindy 1013 Comfortable hotel and friendly staff.
The room was clean and comfortable. There was a microwave and refrigerator in the room. The staff were very friendly. Everything was comfortable and the room was quiet. The breakfast was very good also.
19 July 2014
Rated 5.0 out of 5.0 by Babaloo awesome breakfast
Best breakfast buffet ever! Pancakes, omelets- no need to go out to eat in the morning. They have everything you might want.
10 July 2014
Rated 3.0 out of 5.0 by BAK70 Convient if departingfrom Dulles
Good close location to Dulles. Bathroom is far to small. Parking fee of $40 a day if staying over one week is very unreasonable.
01 July 2014
Rated 5.0 out of 5.0 by Business Man2014 Love this hotel
I have stayed at this location many times over the last couple of years.
The staff is very professional, always attentive to my needs.
My only suggestions would be to relocate the business center, hard to concentrate setting in the hall way.
Notify the Food Delivery trucks that 6 am deliveries to a hotel are unacceptable. The truck backed down the main driveway at 6 am .......... BEEP BEEP BEEP........ the trailer door raised, SLAM.........
Not good for sleeping.....
30 June 2014
Rated 4.0 out of 5.0 by Mad Mike Good Location to Dulle Airport
The Express hotel was in a good locaton to the airport but far enough away so as not to be disturbed with planes landing and taking off. The shuttle bus was very good although it wasn't made clear that you had to contact then to collect (unlike the Holiday Inn) shuttle which run automatically between the hotel and airport. The staff were very accomodating and advised us of the best way to get into DC even droppingm us off and picking us up from the bus station. Would certainly use again
27 June 2014
Rated 5.0 out of 5.0 by EE/HE Nice place to stay
Excellent place to stay at a moderate price. Convenient to DC area, Dulles airport and Northern VA area. The staff is very accommodating.
26 June 2014