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Rated 3.7 out of 5 by 101 reviewers.
Rated 2.0 out of 5.0 by Staff lazy Room was good but the desk help was lazy. During check out they tried telling me I could not get a receipt that had a zero balance. When they cleaned my room they did not replace the towels 06 July 2014
Rated 5.0 out of 5.0 by Great Stay Everything was top-notch. The staff were friendly and quick to accommodate any request. The breakfast area was clean, well stocked and well attended. The exercise room was clean. However, it did not seem to be air conditioned. While I am not sure what the temp was in the room, it was markedly warmer. There was an incomplete set of dumbbells, but everything else was in good condition and clean. 23 June 2014
Rated 1.0 out of 5.0 Great breakfast/Backache! Free breakfast is the first thing I look for when planning a hotel stay. This hotel offers a great breakfast. I would say that the beds need to be updated. The mattress left my back hurting. My husband had a backache also. The air conditioner didn't seem to work properly. The room was clean though. Check-in/out was easy. 14 June 2014
Rated 4.0 out of 5.0 by Comfortable Beds and quiet rooms. I recently stay at this hotel for a couple of days. I was impressed with the grounds as this was well kept.(first impressions). I was also impressed that there was a security guard at the front who greeted me. The room I had was spacious it had two double beds a mini fridge coffee pot . I stayed in this room with my wife and eight year old daughter and had no problems for space. We had breakfast for two of the mornings which we were there my wife was not impressed withe the first days breakfast as she thought the scrambled eggs were a bit stretched and runny. The next day she had the eggs with cheese and thought this was better. My only draw back from the breakfast was they had boiled eggs but it was kept in the fridge(cold boiled eggs not that great) they were swivelled up and looked like large white prunes. I did ask to microwave but they refused. I understood why but you just have to time it properly and it would have been fine. Or if they had provided me with some hot water to bring back the texture would have been great. My only real disappointment was with the fitness center it only had one cycle machine two tread mils and a tread climber. The free weights was two sets of five pounds dumb bells and thats it. I made the best of it but was not happy. Overall not a bad place to stay it was comfortable in the room and my nights sleep was quiet( no ice maker going all night it was at the end by the elevator away from the rooms. 09 June 2014
Rated 1.0 out of 5.0 by Hopefully an outliar Have stayed at this location three times prior to my most recent visit (05/28-06/04) and service has been agreeable, staff accommodating. Most recent visit was a let down: printer out of ink for five days; sanitary wipes not available in exercise area for at least three days (made 3 requests to have situation corrected), room was not vacuumed properly, electrical plate outlet behind door was loose; radio did not work and was in poor condition. Don't feel I got may value. Truly a disappointment. 06 June 2014
Rated 3.0 out of 5.0 by Malas camas La atención del personal es buenísima! Pero las camas están en condiciones lamentables. Ya he usado unas 5 habitaciones diferentes y parece que todas necesitan cambio. Están completamente hundidas. Es difícil descansar bien así. 30 May 2014
Rated 2.0 out of 5.0 by Cleaning / Housekeeping staff do not speak english This was my 2nd visit to the Holiday Inn Express Hialeah-Miami Lakes. Our previous visit was in December 2008 for my mother's funeral. This visit was for my father's funeral. As a Rewards customer I was put off by a few issues experienced during this visit. First we reserved 2 rooms for my daughter and my wife and I and the rates were ridiculous. We has to use our AT&T corporate discount because we did not want to burn through our available points for the 2 rooms. This was a real letdown. I realize it was Easter weekend but it was unavoidable due to my father's death. Next when I checked in I advised the front desk staff we require extra towels and wash cloths each day. This was not done. When we returned to our room my wife had to call 3 times to reach someone who SPEAKS ENGLISH. This is not acceptable. All staff should be bilingual in order to communicate with the guests. Since this was our 2nd and probably last stay at this hotel we wanted to let you know of our displeasure. 27 April 2014
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