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Rated 4.4 out of 5 by 287 reviewers.
Rated 1.0 out of 5.0 by What started off OK, ended TERRIBLE! We choose this hotel based on price, parking and proximity to Downtown Chicago. We checked in the night before I was to a run a big race in downtown Chicago the next morning. I needed to be at the before 6 am the day before. I spoke with the front desk clerk the evening before regarding breakfast, and she was very nice, and allowed me to obtain some breakfast items the night before. I was also told me it wouldn't be a problem to get some of the earlier dry goods put out before the official 6 am breakfast start which we did. The day following the race, we we're able to relax a bit more, and went to breakfast around 8 am. The staff member running the breakfast area was TERRIBLE RUDE. I asked for pancake syrup as there was none on the buffet, and was treated like a common criminal (she took it from a drawer, and took quite a bit of time assembling them on the plate before she actually HANDED me one). A discarded pancake and spare plate were left by the pancake maker by another person, and while I was waiting for syrup, she verbally confronted me in a hateful tone regarding these items, blaming me. The staff member then proceeded to walk off, and out loud make mention of me and my spouse, and our "taking things" the day before to another guest or staff member (we we're not sure which) in regards to me picking up a few items to eat before the race that were already on the buffet. My spouse later went to her, and politely tried to say "Good Morning" to which she simply glared at him and walked off. As we left the breakfast area, I told her "Thank You" and was as polite as I could be despite being obvoiusly shaken by her tone and demeanor. I was rewarded with a simple grunt as she rolled her eyes and walked away. We understand people have bad days, but this staff member OBVIOUSLY had a problem, as she was friendly and cordial to other guests in the breakfast area. Our room was comfortable, but the bench in front of the closet, and the chair were stained and dirty, there was also some type of slimy substance smeared on the alarm clock and a used feminine napkin behind the bedside table (I had pulled the bedside table out to plug in my laptop). The bathrooms, and bedding we're clean and we did enjoy the pool area following the race. The front desk staff we're very helpful and kind, but we feel the lady responsible for the breakfast area should be reprimanded for her horrible attitude and treatment of customers. We're sorry to say we will never return to this location nor recommend it to anyone. We are Priority Club members, and never ONCE have we ever been treated so poorly at one of this chains locations. TWO THUMBS DOWN! 11 November 2014
Rated 4.0 out of 5.0 by Geat place but aviod pool Everything was rather good about this stay, however I would have enjoyed it so much more if I could have spent more time in the pool area. I could not enjoy or relax because the smell was so strong of chlorine. When I got into the hot tub my eyes were burning. My husband liked the breakfast and the staff was friendly. Honestly we could have stayed some where else for free, but we wanted to enjoy the hot tub for health reasons. so I was disappointed. 11 November 2014
Rated 1.0 out of 5.0 by Worst experience ever had on a IHG This has been the worst experience ever had in an IHG hotel. First, I booked the room for fix price and when I checked in, the hotel charged me two different rate for the two nights I stayed. In addition, when I was asking the front desk the employees just told me "this is what we have in computer and we cannot change it" and did not offer me a bottle of water or nothing, even though I am a gold member. 10 November 2014
Rated 4.0 out of 5.0 by great value Used points for a free night. I try to stay in HIE when i travel - no surprises and good value 06 November 2014
Rated 5.0 out of 5.0 by Excellent Hotel Stay We had a wonderful nights stay in this hotel. everything was clean and comfortable, staff were friendly and attentive. food was excellent in the morning. 06 November 2014
Rated 5.0 out of 5.0 by Thanks for the excellent job of the hotel staff This hotel has an excellent staff working together to serve customers. 03 November 2014
Rated 4.0 out of 5.0 by Features Other Holiday Inn Expresses feature fresh baked cookies in the evening which is a plus. This hotel did not offer this amenity. 02 November 2014
Rated 5.0 out of 5.0 by Nice pool, good customer service Our family stayed here for a reunion weekend. We enjoyed the pool and breakfast, especially the pancake machine. When an issue came up with our reservation through the app it was quickly resolved. Thanks to "Q" at the front desk for her help. 01 November 2014
Rated 5.0 out of 5.0 by Great place to stay!! Everyone greats you with a smile. Always have a nice stay. Keep up the good work and I'll keep coming back. Front desk staff is always friendly and greats you with a smile. Keep up the good work. 30 October 2014
Rated 5.0 out of 5.0 by Great Service Staff was very helpful in planning anniversary surprise without my wife knowing. 28 October 2014
Rated 4.0 out of 5.0 by Very Nice Recommend getting a room on the non-street side sue to road noise. Other than that. Everything is great. 27 October 2014
Rated 5.0 out of 5.0 by Front Desk Clerk Tony is the MAN! Tony was EXTREMELY polite, courteous and helpful! Nice room. 27 October 2014
Rated 4.0 out of 5.0 by Good Hotel but a little expensive I was treated well as a platinum and was upgraded. The mocrowave and refrigerator came in handy 24 October 2014
Rated 3.0 out of 5.0 by Völlig ungenügender Shuttle Service kumulierte Wartezeit auf den Shuttle Bus betrug bei meinem Aufenthalt von zwei Nächten knapp 3 Stunden. Insbesondere der Shuttle Service zum Flughafen O'Hare war völlig ungenügend. Selbst nach Kontaktaufnahme mit dem Hotel betrug die Wartezeit noch 1,5 Stunden. Arrogante Rezeptionistin die gar nicht darauf einging brachte das Fass zum überlaufen. 24 October 2014
Rated 5.0 out of 5.0 by superb staff Great room, wonderful variety at breakfast, good Wi-Fi (though we had to re-login frequently) wonderful staff, convenient to both O'Hare 23 October 2014
Rated 5.0 out of 5.0 Miss Q is awesome! My family and i had a park and fly package and when we got back to the hotel our minivan would not start, it was late and the lady at the front desk went above and beyound to assist us. she allowed my family indoors where she had made hot coco for every one and called us a cab that took me to the local walmart to pick up jumping cables . This lady was such a blessing the cab driver didnt even charged us and even brought us back to the property. We had orignially called a tow truck because it was so late in he night and no one seem to b available but thanks to miss q fast thinking we saved 100 bucks. and gained some much needed jumping cables for a rainy day. Thanks Miss Q for everything my family truly appreciated all u did for us.. 23 October 2014
Rated 5.0 out of 5.0 by comfortable every thing was good.I have no reason to complain about my stay, 16 October 2014
Rated 5.0 out of 5.0 by Comfortable Bed and up to date decor The Holiday Inn has very comfortable beds and the décor is up to date. Check in and check out is simple. The hotel is located close to the highway. I give it a thumbs up. 14 October 2014
Rated 5.0 out of 5.0 by Good service Good service after long delays at the airport. They also made sure I wasn't late getting back to the airport in the AM. 14 October 2014
Rated 5.0 out of 5.0 by Clean, convenient and friendly If you are looking for a place to stay not far from Downtown Chicago yet far enough from O’Hare, this is the place. Convenient to travel by car…. 14 October 2014
Rated 5.0 out of 5.0 by Great stay for a weekend get-away We decided to visit Chicago for a weekend, and chose this hotel for the free airport shuttle. It was a bonus, that the shuttle service was also available to the nearby Blue line of the CTA! The room was clean and comfortable, and the staff was outstanding!! Everyone we encountered was pleasant and eager to help. We always use the IHG brand hotels, and this was one of our best experiences! Keep up the good work! 13 October 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The staff was very interested in my stay being the best it could be. 10 October 2014
Rated 5.0 out of 5.0 by Good value for Chicago Comfortable, clean, 24/7 good coffee available :) Nice continental breakfast. Good WiFi. Overall excellent. 08 October 2014
Rated 5.0 out of 5.0 by Quick trip to Chicago I spent the night here before visiting Northwestern U in the morning for a softball game. It was a great location, just off the toll highway (nice quite location). I was able to walk to a restaurant for a relaxing meal (wings, salad, and beer). The hotel was very nice and management staff was exceptional. I had the pleasure to talk to Edgar (the manager), and with him in charge good things will continue. I will visit this location again on my next trip to this area of Chicago. 08 October 2014
Rated 5.0 out of 5.0 by Great value for Chicago area Friendly staff, great room! Happy to find a nice hotel for a great value in the Chicago area! 07 October 2014
Rated 5.0 out of 5.0 by Great location for our meeting Hotel was close to my meeting location; great breakfast, free paper and had access to a computer and internet in their business centre. Staff was attentive whenever I had any questions. Only issue that I encountered was with the shuttle service, waited over 2 hours. Finally someone other from their front office stepped up and drove the shuttle to pick us up. She was very gracious and courteous considering we were ready to mutiny. 06 October 2014
Rated 5.0 out of 5.0 by Exactly what I needed Never any surprises at Holiday Inn Express. You always can expect the same consistent quality and service. This is a good thing about "cookie-cutter" hotels. 03 October 2014
Rated 5.0 out of 5.0 by Nice experience Great stay - no significant problems only issues were we like a rock hard mattress - a little bit soft and when checking in we were told breakfast served till 10 am on Sunday and at 9:30 staff began shutting down saying it ended at 9:30 - we were done but I felt bad for the guests who came at 9:30 assuming it was open till 10. 02 October 2014
Rated 5.0 out of 5.0 by Good Short Stay Staff was helpful; room was clean and quiet; had no issues on short stay would definitely stay again. 02 October 2014
Rated 4.0 out of 5.0 by Beds to soft Beds to soft!!!! Beds is to soft. way to soft. Did I mention that the beds are to soft? 29 September 2014
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