Rated 4.4 out of 5 by 150
Rated 4.0 out of 5.0 by Lowephi A good hotel that lets itself down because of very very poor breakfast
The hotel is very well situated for transport to Hong Kong via MTR, but is in a quieter area. Good surrounding shopping facilities. The staff in the hotel itself were extremely friendly and helpful at all times. Rooms are very well cleaned and bedding changed regularly during our 12 day stay.
The major downside of this hotel , as it was last year, is the very poor breakfast offering. Customers now have to go to the Crowne Plaza next door for breakfast, offering up a breakfast ticket and being ushered into ballroom furnished with huge round tables which have to be shared with up to around eight other people. The food offering is poor, very limited choice and what there is was often cold and certainly second rate. The experience is like being an impoverished second rate citizen, and degrading.
The staff there look as though they do not want to be there either - never a smile or greeting!!
It is the case that the breakfast ticket can be used as a 50% discount against a PROPER Crowne Plaza buffet breakfast (which is excellent), making the cost only $98 HK
I would suggest that the Holiday Inn charge an extra $98 HK per night, scrap the Holiday Inn breakfast system and let guests just go for the Crowne Plaza breakfast. This would stop all the adverse comments about the breakfast that really lets the hotel down.
We feel that on account of the current breakfast system and its quality this hotel cannot be recommended to anyone staying more than one night.
Incidentally the hotel will offer a breakfast box if breakfast cannot be taken in the hotel due to time constaints. This needs to be notified the day before, but the box is a lot better than the alternative.
The only other improvements that could be made is for more clothes storage space in the rooms and a small refrigerator.
If the breakfast was ever to be improved this could be a first rate hotel.
05 May 2014
Rated 5.0 out of 5.0 by Kasia31 Suitable for relaxing
The bed and the pillows are very comfortable and the room is quite cozy and suitable for relaxing. The staffs are very friendly and helpful.
The breakfast has a lot to choose, but the venue of breakfast seems to have too many big tables~ so it's a bit weird for a solo traveler to sit at such a big table to have breakfast.
04 May 2014
Rated 4.0 out of 5.0 by brian_mzl Express Inn
The breakfast is very poor, anyhow, it just match the 'Express'.
The 1st room I got is a corner room, nearly 270 degree windows which is very discomfortable to me.
As a platinum member, they gave me 2 level promotion to the room with ocean view.
As for Business travel, I don't recommended, as quiet a few Tourist Group from China Mainland.
22 April 2014
Rated 5.0 out of 5.0 by EnvDoc Excellent Professional Management
The managerial staff as well as the front desk staff are both professional and friendly. They are very prompt in attending to our inquiries and requests and handled each situation promptly, efficiently, professionally, and exceeded our expectation. Not only was the entire team competent and professional, some even made the effort to learn our names and what we mentioned in previous conversations.
Special mention goes to the Assistant Front Office Manager Mr. Ku as well as his nighttime counterpart (sorry I forgot her name). I was also very impressed with Front Office staff Ms. Wong's incredible memory. It is staff like the above mentioned who made our stay very comfortable and enjoyable.
13 April 2014
Rated 5.0 out of 5.0 by Marc76 Great service as usual
Not my first stay at this hotel. Service as usually great and comfortable. Like the location as usual due to just within the 'Popcorn' mall and next to subway.
Breakfast variety to be improved. Will definitely stay here again.
Keep the good job on room cleanliness and customer service.
09 April 2014
Rated 4.0 out of 5.0 by From Indian Comfortable Stay
We stayed here during first week of April 2014 with our 2 years old kid. This location is very close to MTR station but fare from city. If you are affordable to spend 20-30 min MTR ride then this would be a right place to stay.
Comfort rooms, nice views of out side. Some times heard outside noise but it is tolerable. Breakfast is not a great choice here. There are only few items and its repeatable for everyday.
Overall it's nice experience and it was a right choice to stayed there.
08 April 2014
Rated 4.0 out of 5.0 by fremder123 Kowloon east is new, comfortable and price-worthy
The location is surprisingly good:
- less crowdy, less noisy, less busy but with enough restaurants and shopping options.
- clean air, easy access to MTR, a few stops to HK island east make it more attractive than hotels in other places in HK and Kowloon.
10 March 2014
Rated 4.0 out of 5.0 by mjmmjm friendly service , comfortable rooms, clean, poor breakfast
Enjoyed our stay in hotel.
Bit far from centre , from airport take express train to kowloon station , then taxi , taxifare 130/150. Would not recomment MTR from airport to hotel, as many inter changes and crowded.
Once in hotel easy acess to city with MTR.
Hotel , rooms bit noisy but comfortable and clean, staff friendly
Breakfast poor , overcrowded in ballroom setting (.......)
In mall , downstairs good bakery and supermarket, do not choose this hotel for the breakfast .......... but for other good reasons to stay here ........
On way back taxi driver tried to charge us, 200hdollar for fare, while 116 on meter ....( you pay 5 hdollar extra per suitcase, and 3hdollar for toll) Never pay more than 140/150 , even when taxi is arranged by hotel
08 March 2014
Rated 4.0 out of 5.0 by unkonw 在香港这间酒店性价比还是很值得考虑的
06 March 2014
Rated 4.0 out of 5.0 by wintersoldier clean room n friendly staff
staff was friendly. room was comfortable n clean. although hotel was located far away from the city, it was conveniently located to the subway.
05 March 2014
Rated 5.0 out of 5.0 整体性价比在香港还是不错的
04 March 2014
Rated 4.0 out of 5.0 by 疾风大哥 性价比不错
28 February 2014
Rated 5.0 out of 5.0 by Mabel Lin comfortable room and easy going
the room is very comfortable and clean and the upgraded breakfast from sets to self-service is more nice.
and the location is very easy to find and reach by the MTR.
27 February 2014
Rated 4.0 out of 5.0 by Traveller63 The Long March to breakfast...
I had stayed in this property perhaps 8 times prior to this arrival. The relocation of the breakfast services was discomforting. The set breakfast offered earlier has been discontinued. Instead, a no charge breakfast buffet is offered in neighbouring Crowne Plaza, in alternating meeting rooms used for this purporse. Customers are advised in the breakfast voucher small print on how to get there. The actual location is then shown in notice boards and signs within the CP. The printed instructions suggest HIEX customers enter the Crowne Plaza through a side door, but many do not notice it and go through the main entrance. No greeting from the doormen - usually so anxious to show politeness. Apparently the situation does not disturb first time guests - such as mainland groups. And while thinking about the mainlanders frequenting the hotel I chose the title (above). It refers to Chinese history - and the long march under Mao. I want to underline the mainlanders have rarely disturbed me while at this hotel. But when they are present in abundance it does give a flavour.
I am not saying that I would not stay at the HIEX Tseung Kwan O (the marketing name is East Kowloon, but this is New Territories and Tseung Kwan O, a nice and safe township with good services and well functioning transit options) once again. But only if the rate is sufficiently low to justify the inconvenience - or if my schedule is so tight that I wont use breakfast anyhow.
23 February 2014
Rated 5.0 out of 5.0 by Nenhetan Very nice and convenient
The hotel is new and modern. The rooms are fair sized and comfortable. Ours was on the top 27th floor with pleasant views of the harbor. Location is convenient, same elevator takes you to your room, hotel lobby, restaurants, mall (where there are lots of nice shops and other restaurants) and MTR station. This location is less hectic than 'downtown' TST or Central and we liked it for this reason. Free breakfast served in the Crown Plaza hotel next door. Food is good but not luxurious, service is excellent. Wished the room had better temperature control with the ability to turn up the heat a bit as it was cold when we were there.
21 February 2014
Rated 5.0 out of 5.0 by wr1010 物超所值!
10 February 2014
Rated 5.0 out of 5.0 by w-w-w 性价比很高的酒店，值得推荐！
10 February 2014
Rated 4.0 out of 5.0 by Lion King Convenience for travelling.
The hotel is very closed to the MTR, it may say quite convenience for travelling in Hong Kong....
05 February 2014
Rated 3.0 out of 5.0 by 到港逛街 智选假日里最差的早餐
31 January 2014
Rated 5.0 out of 5.0 by HJS0803 Good, Clean, View
Had a room at 26th floor.
I guess it's the cheapest hotel with worth in HK.
27 January 2014
Rated 3.0 out of 5.0 by Alethea In need of friendlier staffs. Location is perfect!
I stayed in this hotel for one week, taking along 13 members of my family. The choice of room concept is commendable along with the scheduled housekeeping. What bothers me the most are the staff. I don't know if it's the language barrier between the staff (Hongkong nationals) or they simply don't possess in them the IHG standard hospitality.
As an employee of IHG, I can't help but compare Hoilday Inn Express Kowloon East with the other IHG hotels I've been to. The staff needs better training in terms of communicating with the guests. Speaking the English language is a must and need not be neglected.
I will recommend this hotel for one thing it's the fact that the hotel has a direct access to Popcorn Mall, train stations and various restaurants. Also, one commendable thing I must consider is when I left a baggage in my room, they showed professionalism by taking efforts to have the luggage available when I picked it up.
Overall, good. Hongkong is a beautiful place. The people just needs to be friendlier and warm.
26 January 2014
Rated 4.0 out of 5.0 by Toni326 nice breakfast, hot shower
Hotel is farther out from sights and is on top of the metro station but still takes 40 mins. to get to Victoria Harbor with connections needed. Room was spacious with 2 bottles of water, tea/coffee, shower cap, toothbrush/paste provided daily but no shampoo, conditioner or lotion. Hot water lasted beyond 2 long showers which was excellent. We had a view of courtyard below for standard room price as deluxe had ocean view but we did have a nonsmoking room as requested. Free breakfast was very good and internet was reliable and also included.
25 January 2014
Rated 5.0 out of 5.0 by Solowingpixy stay twice in one week
This is my first choice in Hong Kong .I booked two stay form 13~15 Jan and 16~17 Jan. everything is enough well for me .
20 January 2014
Rated 5.0 out of 5.0 by encoder 不错的酒店
15 January 2014
Rated 2.0 out of 5.0 by sanlove Generally, fair. . .
Especially, Do not expect IHG Platinum Benefits.
Advantage is near MTR.
11 January 2014
Rated 4.0 out of 5.0 by Mr. Lam 性价比不错
地点虽然在将军澳，但有地铁站，而且去附近坐296C可到旺角购物区、坐296D可到尖沙咀中港城附近；房间简洁，该有的都有了，一贯Holiday Inn Express的水准；唯一想说的是如果早餐再多一点变化会更好。
11 January 2014
Rated 4.0 out of 5.0 by THWO Highly recommended
I often stayed at Holiday Inn Express when I traveled but this particular one was the first time. The room was nice and comfortable. The view was quite interesting, too. Breakfast choices were good. Staff was very friendly, efficient, and helpful. Since it is located at a subway station, going places was very easy. The elevator is fast - only took 30 seconds to go from lobby level to 27th floor!
The room has a design flaw, however. The wall separating the bathroom and the living area is frosted glass. It is visually quite attractive and probably energy efficient as well. However, it lit up the whole room at night when you turned on the bathroom light. We brought this up to the front desk and they immediately installed a working solution. While it certainly changed the look of the room but it was functional and I really appreciate their effort and understanding.
05 January 2014
Rated 5.0 out of 5.0 by mdmd new and bright
Staff Jacqueline and Simon are excellent staffs and that helps to promote the hotel.The hotel is new,clean and bright and it has a clever design to make use of space..Conveniently located just on top on the MTR and shopping mall.
03 January 2014
Rated 5.0 out of 5.0 by Sunshine888 Clean room and good services
The room is clean and comfortable. The staff are very nice. I highly recommend this to you.
03 January 2014
Rated 4.0 out of 5.0 by TrippleStone good stay
very convenient location and clean room. service is good. based on the price, it's good
30 December 2013