Rated 4.4 out of 5 by 151
Rated 4.0 out of 5.0 by samli great value
though the location is still far from downtown, when compared to the cost it's great value. if you want to go to downtown HK side, take metro still easy.
05 March 2013
Rated 4.0 out of 5.0 by Stevet27 New Hotel with added comfort
As a priorityclub member, I regularly stay at Holiday Inn hotels, as soon as I walked in they recognized my loyalty and I was given a drink on arrival. The hotel room was brand new. The only consideration was there is no fridge (however in Hong Kong I don't blame them, the less pollution/power consumption the better!) the room came with breakfast vouchers and the breakfast had a choice of 4 options (set menu) I wasn't a buffet, however I wasn't expecting a buffet and so the breakfast were simple but it did the job. The best part of my stay was free wifi, both in common areas and in room. I have regularly expressed that Intercon Group should implement something like this in all hotels and offer it as a benefit to gold+ priority members. I think you will find more people will choose the Brand for their next trip. I enjoyed my stay and with Hong Kong transport (metro station is right under the hotel) it was perfect for my holiday and exploring Hong Kong.
04 March 2013
Rated 4.0 out of 5.0 by xmnwpu Nice Services
very nice hotel with nice location and very easy to shopping, travelling... the services is good, and the breakfast items are fixed.
26 February 2013
Rated 4.0 out of 5.0 by Donald888 Great Location
Holiday Inn Express is my favourite budget hotels. I chose this hotel mainly because of its location right on top of a MTR station. I can travel around easily with MTR. The room is small as expected but clean and tidy. The staff is friendly and efficient. However, the breakfast is the worst I have among the Holiday Inn Express. It is set breakfast with limited choices. The atmoshpere is like fast foods restaurant with a simple set breakfast finished and go without the feeling of staying for a while. The portion is small also. It should change to a buffet though we don't expect to have large variety of foods. Breakfast is very important to everyone at the beginning of a day. After staying for two nights, I paid a bit more to stay at Crowne Plaza Hotel which is just opposite, which I feel more value for money!
25 February 2013
Rated 5.0 out of 5.0 by Walt123 Great place to stay
I've stayed at the Crowne Plaza Kowloon East before and thought I would try the Holiday Inn Express this time. The hotel surpassed my expectations. The staff are extremely helpful and polite and the rooms are spacious and clean. The hotel is attached to the Popcorn mall which in turn opens to the Tseung Kwan O MTR. I also liked the fact that you can enter the mall directly via the hotel lifts. Free laundry and dryers is also available - all I had to do was ask the front desk for operating tokens.
I actually really like the location. It's much cleaner and quieter than the bustle of regular HK and other large shopping malls are also available at adjacent stops. Also provides easy access to the Green and Island Lines. 20 mins to Causeway Bay.
Like all HK hotels nowadays loud Mainland tourists are plentiful loitering in the lobby, but after you check-in you won't ever need to cross the lobby as the hotel lifts can stop and open directly into the shopping centre.
22 February 2013
Rated 5.0 out of 5.0 舒适，舒心的选择
15 February 2013
Rated 4.0 out of 5.0 by Deepu Service
A Good Hotel , good service & very polite & courteous staff....Thant was the main thing a very good staff. The hotel is good , New located just above Shopping Mall/Metro station.
The Breakfast could be improved..it was limited... should have a Buffet breakfast...even if not a large Buffet..however, few choices of Fruits , breads, juices, vegetables..etc.
07 February 2013
Rated 4.0 out of 5.0 by GuestHK Modern design and close to subway
I stayed at the hotel in the early January for a couple of nights and was pleasantly surprised by the modern design of the room. It was clean and convenient. Perfect for one person, however for two people it might be too tight.
It is a bit of a subway ride from the airport and you need to change trains, however the good thing is that hotel is very close to the subway and can be accessed through the mall, so there is no need to go outside. They have 3 options for breakfast and they bring it to your table, so there is no buffet. The portions are not very big, so it's just enough to last till lunch.
04 February 2013
Rated 4.0 out of 5.0 by Edde Breakfast
Overall breakfast choice is fine but coffee tastes like water, too too mild. It should not cost too much to make the coffee at 'regular' taste.
02 February 2013
Rated 5.0 out of 5.0 by tang2 Outstanding room, large, clean, comfortable
My wife and I stayed for 4 nights from January 19th through January 23rd 2013. We arrived a few hours earlier than normal check in time, and our room was not yet ready. The staff kindly volunteered to store our luggage, and reminded us that the hotel was located directly above a large Shopping Mall which had good restaurants and shops. We took this time to enjoy a nice lunch and do some window shopping. When we returned to the hotel, our room was ready. They acknowledged our Priority Club membership, and upgraded our room to a room on the 27th floor with a great water view. Throughout our stay, staff was very courteous and helpful. There is a mass transit rail station (MTR) in the Mall below the hotel, so it is quite easy to commute any part of Hong Kong. The price we paid for our hotel accommodation is quite reasonable for this level of comfort and service in Hong Kong. We will definitely return soon, and highly recommend this hotel. We are Americans presently living in Taiwan.
28 January 2013
Rated 4.0 out of 5.0 by lj82217 物超所值
14 January 2013
Rated 5.0 out of 5.0 by 3LL716 Comfortable
We like to stay here, cause their location were very strategic. They were above thePopcorn Mall and Tseung Kwan O MTR Station. The price is reasonable for hotel in Hongkong for that facilities. We got free Wi-Fi and breakfast. But I think breakfast at Holiday Inn Express Bangkok is better, cause they served buffet breakfast.
03 January 2013
Rated 5.0 out of 5.0 by EnvDoc Clean room, courteous staff, convenient location, great value
We enjoyed our stay at the Holiday Inn Express very much. Most front desk staff are competent and helpful. Janitorial service is good. Breakfast is an added great value and the restaurant staff were very friendly. The hotel is connected to a great mall and MTR station; it is so convenient to get to and we were protected from the cold weather and the rain getting to and from the hotel. There were self-served laundry facilities and a workout area, They fit my needs. Free Wi Fi was available in the room and I was able to get a non-smoking room. Everything met our expectations.
I do have a couple of suggestions. Would it be possible to install a mini refrigerator in the rooms like most hotels do? That would make your rooms perfect!
The second suggestions is about the hard boiled eggs served during breakfast. The egg whites often looked yellow, which is unusual in my experience. The chef and the manager both explained that because of food safety requirements, they needed to keep the eggs soaked in 100 degC water until served and from the time they were cooked to the time they were served, it could be 2+ hours, hence the egg were overcooked and the egg whites turned yellow. While we understand meeting food safety is important, the yellow egg white made it unappetitizing to the customer. Perhaps the chef could boil the eggs in phases to avoid the long soaking time and overcooking the eggs.
Overall, it has been a very pleasant experience for us. We would definitely stay there again in the future and we would recommend this hotel to others.
03 January 2013
Rated 3.0 out of 5.0 Good property, below average experience
The property is conveniently located in the same building as Popcor mall and the MTR station. The rooms are excellent - comfortable and spacious. The positives about he property end here. The experience with the staff has been very average. The staff took a lot of time to check us in. The staff at the restaurant is very rude and unhelpful. They literally barricade you at the entrance of the restaurant unless you produce the "card" they issue you for the breakfast. Moreover, the breakfast is very very average - pls dont expect the same breakfast spread that you would have had at any Holiday inn in Europe or US. Its a limited quantity breakfast, with the same 3/4 options everyday. We had the same breakfast for 8 days in a row.
Overall an experience that Holiday Inn would want me to forget very quickly. Dont keep breakfast as the main reason for choosing this hotel, its pathetic and not worth it.
20 December 2012
Rated 5.0 out of 5.0 by Mike1947 Courteous Staff
All the staff were very courteous and helpful. The front desk staff were very helpful in giving us directions. The breakfast staff were very efficient and courteous. We really enjoyed our stay there last week!
15 December 2012
Rated 5.0 out of 5.0 by Boostaddict Almost Perfect
The staff and customer service.... probably the best I've had in years. I frequently travel for business and pleasure, and I can say with confidence that the staff at this hotel I've had interaction with is well trained and customer focused.
They have the ability to make everything just a little better during my 12 night stay. For example, my arrival to the hotel was earlier than expected. With a tired spouse and newborn in tow after a 15hr international flight, my family was exhausted and really needed to check into our room as soon as possible. The lobby was jam packed with tour groups. Yet, they managed to work thru the chaos, recognize the situation I was in, and expedited a room be cleaned quickly. Emily at the front desk handled this situation brilliantly.
One more example I wanted to share really demonstrate how they're able to turn a potentially bad situation into an opportunity to shine. I had purchased some tokens to wash and dry my clothes at the laundry machines. Unfortunately, they were abruptly taken offline for maintenance. As a result, I was left with some unused tokens and a big load of dirty infant laundry for the duration of the trip. They could've just refunded the unused tokens and just sent me on my merry way to a laundry facility near the hotel. Instead, they honored their tokens, took my laundry load, and offered to have them taken care of and delivered to my room. WOW!
The bath was huge for Hong Kong standard. The shower was big enough to even accommodate 2 people comfortably (don't ask how I know). The beds aren't very soft. Then again, all the beds I've slept on in this city are rock hard. The room was clean, modern, and had almost everything guests would need. Personally, I'd be glad to pay more to get an iron for clothes and a refrigerator.
The only areas left to be desired would be the following:
1) The need for a baby crib onsite for guests traveling with infants
2) Reduce the number of tour groups this hotel accommodates. More common than not, they don't know how to go up and down the lifts, when to get on or off, and how to conduct themselves.
Overall, I wouldn't look elsewhere if I had to stay in Hong Kong again. Great value and the staff is top notch!
12 December 2012
Rated 5.0 out of 5.0 by AmazingValue A new GEM in Hong Kong
Great location, wonderful staff, and very modern clean rooms. The only concern I have is that it will soon be discovered and prices will skyrocket. Probably the best value hotel room in a long time!
03 December 2012
Rated 4.0 out of 5.0 by ian129 比较划算
02 December 2012
Rated 1.0 out of 5.0 by WANGYAN 为什么不提供拖鞋？
29 November 2012
Rated 4.0 out of 5.0 Holiday Inn Express Standards
For this level of hotel in the group, i feel it is quite well organized to cater for lower cost lodging with lower facilities.. Anyone else wish for more conveniences could easily choose to pay more & stay in higher end hotels in the group such as Crown Plaza & Intercontinental. The only negative aspect i could say is that the Breakfast choices could be improved..
29 November 2012
Rated 4.0 out of 5.0 by London 总体比较满意
酒店位于prop corn metro mall的上面，餐饮购物都非常方便。同时地下连接将军澳地铁站，便利异常。
24 November 2012
Rated 1.0 out of 5.0 by CPHBear Disappointed
Rooms are small - I booked a superior room and got a small tiny room.
Showed wear and tear when the hotel was less than 1 week old.
18 November 2012
Rated 1.0 out of 5.0 by Jasher0 A dissapointing experience, hope for improvement
I found this hotel when planning on visiting friends living in Clearwater Bay. This and the sister property were new additions to the Hong Kong hotel market and fortunately very close to the Clearwater Bay area. Having stayed in many IHG hotels I quickly decided to book at this hotel. As it got closer to my trip I realized that it was actually just opening up when I was arriving. Having been through many new hotel openings I mentally prepared myself for a potential challenges. The challenges did come. In many ways and in many ways that I just didn't find acceptable.
Starting with the physical hotel and location. This is a new property and it is obvious it is a developing area with lots of new construction nearby including a new park across the street. The Holiday Inn Express, its sister property and a serviced apartments all share the same circular entrance. Being so new taxis were difficult to come by, although the full service property had bellman to assist, when staying cheap you understandably forgo those luxuries. The hotels are attached to a new “Popcorn Mall” that really is the name. This mall has many nice shops, a Starbucks and is attached to three other malls, all of which are connected to an MTR station practically at the door step of the hotels. The location is very convenient in many ways, easy MTR access, multiple malls, shops and supermarkets and great location for visiting people in the far eastern part of Hong Kong. There are many thoughtful touches in the design of the hotel, and some poor choices that could be better communicated. They have cleverly built a meeting room into the lobby which could be useful to some. They do have some shared computers available in the lobby as well, although you do have to stand at them, which I guess will limit people’s usage. The WiFi worked well throughout the property and was fairly quick. One of the poor design features was the lift, which has a feature built into it that will disable all of the buttons if more than eight floors are pushed. There is no signage explaining this in any language, and this makes for a very frustrating and confusing ride in a full lift. I dealt with this and only know of the “Feature” after having it explained to me by a manager. There was also the requirement to touch your room card to a reader to press a floor, a feature that did not consistently seem to be required. Also the reader is only on one side of the lift, so it is challenging to get on, touch your card and press your floor all while the lift is filling with people and then have all the buttons unexplainably turn off. Very frustrating.
The rooms are nice, new and clean. Unfortunately they are designed as the new Holiday Inn Express room, which I have come to find in my travels are very poorly designed. This new design uses one door to work as the shower door and the bathroom door. Due to selective shower frosting you cannot have a closed shower door and privacy while showering. Basically the shower shares a large frosted wall with the main room, adequately frosted. And then the bathroom/shower door is also well frosted, but when you close the door to shower, the wall into the bathroom is not frosted and you now have no bathroom door, because it is your shower door. This design is fine for a solo traveller or traveling with your spouse, almost any other combinations simply don’t work. My big frustration is that the room is designed for 2-3 people, a double bed and fold out sofa. Three people does not work with this bathroom, and this is where the local hotel should get some frosting they could put on the unfrosted shower wall, specifically for those rooms that can accommodate more, or at least for some and inform guests of their options. Another part of the Holiday Inn Express design is the lack of soap or shampoo, instead they use a wall mounted dispenser, which while it does work seems very low class and cheap, disappointing really. Also the rooms do not have a refrigerator and there is no option for this. I don’t want/need/expect a stocked minibar, but a nice empty fridge would really be great, even if like many hotels it was available on request from housekeeping. Being located in a very residential area, attached to multiple malls with supermarkets it would be very good to have this option. The room does not come with any adaptors, which is unusual in an international property, although they are readily available if you go downstairs to the front desk, would be nice to already be in the room, but keeping costs down.
The included breakfast may be the most disappointing. Every other Holiday Inn Express or similar style hotel I have ever stayed at has offered a self-service breakfast. Some times this is just a basic continental breakfast and sometimes a more elaborate hot buffet. The key point being that you can eat what you want and fill up for a good start to the day, one of the key points to “Staying Smarter”. This was not the case at this hotel, here you are given a coupon for each guest, each night, which you hand over when being seated. You then are given a small laminated menu card to choose one set meal. My first day I had six choices, on the second day, inexplicably it was just three choices. When the meals are then brought out to you on the cafeteria tray you see that it is a small limited meal. An extra piece of toast is not an option; even a whole potato is not provided just three slices. My grandmother had to argue for a few minutes to get the scrambled eggs changed to a hardboiled egg, which was offered on another set. Aside from the disappointing and limited selection the service is very poor. “Would you like Orange Juice” “No Thank You” then it is brought out. “Would you like Coffee or Tea?” “Coffee” then tea is brought out. The breakfast was very disappointing. I felt as though I was with a local tour group and not staying smarter in a Holiday Inn Express level hotel.
The overall hotel service was also very disappointing. The check in process took very long, much longer than it should even for a new opening. The humorous part was when I was asking if my Priority Club Gold number was already on the stay and I was told I could sign up. After pressing the issue and explaining I was already a member the questions wasn’t asked what my level was or welcoming me as a member, the question was “How many years have you been a member?” The Priority Club program has obviously not been taught. We were charged extra for the third adult staying in the room, which I fully understand, to cover additional costs, such as the sumptuous breakfast. However after paying the additional fee we weren’t provided any additional amenities such as towels or water and had to ask for another set of breakfast vouchers. When attempting to get another towel the guest service line just rang endlessly, going downstairs brought a promise of a towel to come, but it wasn’t until finding a housekeeping cart were we able to get another towel ourselves.
Overall I was very disappointed with my stay, and have said I would not be returning or suggesting this to friends. However upon my checkout I did have the opportunity to speak with two of the managers and offer my experiences and suggestions. Some of the issues they have admitted were known challenges that are still being worked on. Based on the physical hotel and the location if they can properly train their staff, add a few signs in the lift and fix the horrendous breakfast experience then this hotel could be a worthy stay. If traveling with the right adventuress patient people I may be willing to try it again. I do hope they can get these issues resolved as there is great potential with the IHG brand behind them and their location.
06 November 2012