Rated 4.3 out of 5 by 180
Rated 5.0 out of 5.0 by Jade48 Overall experience good!
Overall stay was pleasant. Staff that attended us during breakfast were friendly and helpful. The only thing missing in the room was a refrigerator. I had to take my pills which needed refrigeration down to the Reception to be stored and retrieve it on a daily basis which was rather inconvenient. Otherwise, stay was fine.
05 August 2013
Rated 5.0 out of 5.0 by joangel7 friendly staff
the staff was friendly and accommodating, the room was clean and spacious, very near mtr and mall. overall experience was great
28 July 2013
Rated 5.0 out of 5.0 by Dynamo Nice Room & Service
I just flew back to the States yesterday. Stay there for 4 days. Wonderful place. The Tseng Kwan O MTR station was so closed by , it was wonderful for my family to be able to access the MTR so closed by, right down the hotel is the shopping mall ( take elevator level 1 ) and grocery store where we can get fruits , salads, water, sodas, chips - inexpensive. Perfect for my kids.
In the mall , you can do the currency exchange . Very conveniences. There are 2 ATM cash machines right outside the elevator from the shopping mall to our room in the 25th floor.
Eventhough the hotel offer the 4 type of set breakfasts , you can alway mixed the preset meals which the staff has done for me a few time. The fresh squeez orange juice was a wonderful delight .
The room itself was very clean and NEW. I like the one door swing where it save space . The staff was so helpful as we move from 2 rooms to 1 room when I left to come back to USA . One of the staff name Gary, helps my family to move all the luggage and stuff and was very helpful both in the front desk and helps us on our luggages.
Definitely will come back to stay there.
17 July 2013
Rated 5.0 out of 5.0 by MichPH Excellent!
Love the amenities and the rooms are spacious and clean. The space is big enough unlike the hotels in the busy city. We didn't experience any racism nor discrimination amongst the staffs. Moreover, it is conveniently located on top of a mall and connected to the MTR. Very very happy that we choose this hotel. Very professional and I can't find anything negative about it.
22 June 2013
Rated 3.0 out of 5.0 by RosstheBoss Basic and functional
The hotel is basic, no frills and therefore cheaper than the other overpriced hotels in Hong Kong. Good location for the MTR. Convenient Mall location in a new town development. Not a tourist area, but seems to cater for a lot of tour groups.
Other people have already mentioned the problems.Some genius architect decided that 3 slow lifts were adequate for 8 floors of shopping mall/restaurants, plus 20 floors of hotel. You can spend what seems like ages at peak times and mealtimes listening to the lifts pinging away while you are waiting, and if you are lucky enough to squeeze into the lift, you have to stop at every floor in the mall.
The breakfast is tedious. It seems that the hotel is intended for short stay only, because a second day of the same breakfast plate is really too much. For the same staffing levels they could put on a reasonable buffet with a little choice.
Finally the location - even though there are at least 2 large hotels the Crowne Plaza and this one, there is no airport bus service. The "recommended" Citybus can take 2 hours to the airport in the rush hour. The MTR is also quite a trek to the airport. So taxis maybe the best choice. So the savings on the hotel might be used up in taxi fares.
08 June 2013
Rated 5.0 out of 5.0 by asalama Comfortable bed and good service
I stayed in a nice view room. The room service is great. The breakfast however is generally insufficient.
07 June 2013
Rated 4.0 out of 5.0 by JK0903 Great place at reasonable price
Location is very good as it has a mall downstairs. Only downside was the shared lifts with restaurants and mall. Takes a long time waiting for the lift to access rooms as at certain times its full. Free wifi a plus.
04 June 2013
Rated 5.0 out of 5.0 by 1CTL Best Holiday Inn Express I have ever stayed in
I stayed there 7 nights on business with 2 assciates. All in we took 3 rooms. The service from reception to housekeeping is impeccable. The breakfast is simple but adequate and the staff most obliging for some little top-ups like toast and hot drinks. The amenities are sparing but adequate. No shampoo were available but teh dispensing soap could have done the job for the easy goingtype. Perhaps would be good if they had 2 dispensers one for bath & one for shampoo in the bath.
The down side of course is the distance from the city but the MTR would take you into Central in 30 minutes from the station under the attached shopping complex. Great in case it rains. .Difficult to fault the hotel. Well done all concern. Best Holiday Inn Express I stayed in.
01 June 2013
Rated 5.0 out of 5.0 by blacktiger The rooms were excellent
Your Breakfast menu was good, but I would like to have more choices, don't have the same thing all week.
30 May 2013
Rated 4.0 out of 5.0 by alon66 Clean and nice room
Only thing I found some how funny is the breakfast service way...4 set meals only..this system allows no selection to the guest on one hand and required heavy staffing of the dinning hall to support the service: take orders, provide the food and so on..
Why not a buffet like other Holiday Inn Express hotels?
24 May 2013
Rated 5.0 out of 5.0 by bxvenk3 Great Stay
We stayed in this propety for 4 nights. Overall experiance was excellent. Nice Property, clean , rooms were big and excellent internet. Situated right above the MTR and hence had no issues in communting. There were various reviews which I had read about the breakfast room being small, but we found it spacious.
Only suggestion is that if the set breakfast menu be changed atleast twice a week to offer some variety to guests. We were there for 4 days and all fours days had only set D :-( (Being a vegetarian did not have a choice)..
Otherwise would definately stay here in future.
10 May 2013
Rated 5.0 out of 5.0 by Marc76 Relaxing night is what I got
Quiet, relaxing and comfortable night is the biggest experience I got from my stay. It is not my first time staying in this hotel and above is reason of my return. Other than variety of breakfast, everything is good to me.
Room is clean as usual and staff is also super friendly.
09 May 2013
Rated 3.0 out of 5.0 by hliauw Poor arrangement of hotel lifts
Restaurants on the lower level share the same lift system with hotel. The lifts were slow and always pack with restaurant customers (Chinese restaurant on 6/F!) during peak hours. For serval times, I needed to wait for more then 5 mins for a lift with less people so that I can go up to the room; and sometimes I needed to go down from shopping center level to Lobby level then go up again to the room!
It was really a bad experience, especially I was travelling with a baby!
I strongly suggest to arrange at least 1 lift for hotel guests only during peak hours and think a better way to improve the traffic circulation.
07 May 2013
Rated 4.0 out of 5.0 by Mojoman Repeat visit
This is a very nice property. New. Clean. Excellent internet. Good breakfast. Staff speaks English.
Be aware that this property is very far from the Airport so be prepared for this. Getting to Hong Kong Island is not bad as the MTR is very reliable.
Also: No laundry facilities & to give to the hotel is insanely expensive. Be prepared to do your own
15 April 2013
Rated 5.0 out of 5.0 by bbcollie Great location and good service.
The hotel is conveniently located in one of the residential areas in Hong Kong but you would find it is good access to everywhere, such as Central, Disney Land or Ocean Park. The room is clean and comfortable. Hotel staff provide good services. Highly recommending to those who want to get a feel of local neighbourhood.
14 April 2013
Rated 5.0 out of 5.0 by Ntravel Good location and value
Very convenience location, connected to the big shopping Mall and MTR subway. Room is comfortable and clean. Reception staffs are very friendly, helpful and efficient. Highly recommended.
13 April 2013
Rated 4.0 out of 5.0 by Shortone comfy bed with great service
Accommodation excellent, reception staff very helpful with excellent English, the breakfast could have been better. The waitresses were if anything too helpful at breakfast as we like to take our time coming around in the morning. the only down side was having somewhere comfy to sit and have a drink in the evening.
13 April 2013
Rated 5.0 out of 5.0 by Abigail21 Spacey room
The staff are very nice. Great location. The room is very clean.
12 April 2013
Rated 5.0 out of 5.0 by wtchan76 Nice hotel at that location
Located just outside of Tseung Kwan O subway station. Easy to find and easy to reach. Restaurant and shops are next to the hotel in Popcorn Shopping Mall. You get any type of food and lots of shopping there.
Hotel staff is friendly and very helpful. The fastest check in i've ever experienced. Room is comfortable and clean. It will be my choice again on my next trip.
08 April 2013
Rated 4.0 out of 5.0 by bluesound Good Location and Relaxed
Very good location, not only convenient for transportation but also for shopping. The staff is very friendly.
07 April 2013
Rated 5.0 out of 5.0 by Lovehongkong Great services
Reception staffs efficient, knowledgeable and very people service oriented. Cleaning staff hard working, doing a great job.
Hotel rooms and common areas are well maintained. Overall good management and you can see managers pay attention to details.
Great location, I love, the malls (interconnected), great and efficient public transportation (MTR and buses). Express bus to airport is convenient can be reached by using MTR.
07 April 2013
Rated 4.0 out of 5.0 by 9Dragons Staff and service are excellent
New hotel in New Town district of Hong Kong. I was HKG resident until 3 years ago. This area was still in development stages when I left. But now its in a large residential and commercial district.
Under the hotel is a huge shopping mall with covered hallways connecting to adjacent malls. You can do most of your shopping in these malls under air conditioned atmosphere.
I had very good experience with the check in staff and house making staffs. They were very thoughtful in what the guest was in need.
Room is very efficiently prepared.
But couple of down sides I must add.
Reading light switch was very hard to negotiate. Switch was not working most of the time. I had to sleep under full blast the first night. Second night I used the Main switch to turn it off.
Also some of the neighboring rooms had guest smoking as cigarette smoke was detected few times.
Over all, I liked the hotel and i would be back again.
27 March 2013
Rated 4.0 out of 5.0 居住舒适，服务良好
26 March 2013
Rated 5.0 out of 5.0 by Ken0525 Comfortable stay
So good value for stay!
I enjoyed so much.
There are many shops and restaurants near hotel.
22 March 2013
Rated 4.0 out of 5.0 by watson58 convenient location, modern and clean accomodation
small rooms, but very clean
excellent location (MTR station in the same building), distance to Central approx. 20 min by MTR
breakfast was included in the room rate, but disappointing (no buffet)
very supportive staff at the reception desk
20 March 2013
Rated 3.0 out of 5.0 by qianjs Poor breakfast experience
The breakfast is the worst, and the staff pushed you to complete your breadfast soon, then leave it.
This is the worst experience of breakfast in all of my HolidayINN hotels.
I stayed 2 nights at this hotel, and didn't go for the 2nd breadfast.
13 March 2013
Rated 5.0 out of 5.0 by Petra5 Wonderful experience - family of five
Wow. This is not the first Holiday Inn Express we have stayed at, but it is certainly the best. New, clean, friendly, convenient, spacious. The location is a bit out, but the MTR downstairs makes getting around very easy. We had two rooms on the 18th floor and they were perfect. Only complaint is people smoking on a non-smoking floor. The kids really enjoyed the 8th floor Green Space. Breakfast did not have a lot of variety, but the Chinese breakfast is the most filling and good.
13 March 2013
Rated 4.0 out of 5.0 by Gazoz Experience
This is a very new property and very well appointed.
It was perfectly located for my needs.
My only problem was the breakfast!! it was terrible.
VERY limited menu and awful coffee.
If this small problem can be fixed this will be a fantastic hotel.
13 March 2013
Rated 4.0 out of 5.0 Excellent, but be cautious that they charge local calls!!!
The staff was very friendly and the cleaning staff was very diligent and professional. The location is awesome, right above the MTR (subway) station! Despite all the negative feedback that I've read prior to my departure, I was quite please with their breakfast. We get seated and served quickly and the staff kept refilling our coffee mugs. I'd agree that the breakfast style is very different than what I am used to in North America (buffet / self-served), but it was an interesting experience on its own. Overall, it was a pleasant stay for us on our 11-nights there.
It'd have been perfect, only to be surprised during check-out on the extra charges to our bill. Unfortunately, they charge $7 HKD per local phone calls.
It was almost $30 USD extra on our bill at the end after 11-days!!!! No where at their website (Amenities section), nor printed materials, or anywhere on the phone, where they'd warn customers that local calls are extra!
I've found this very unfair, as most major HK hotels (even 5-star hotels) does not charge local calls. And most of our calls were a few seconds long (my daughter saying goodnight to her grandparents who was staying nearby). We had our cell phones and we could have easily used that instead if we had known about it.
If only we knew...... they could have given us an interim bill about our charges instead of surprising us at the end!
In conclusion, this is an excellent hotel. But please do NOT use their phone!
11 March 2013
Rated 4.0 out of 5.0 by samli great value
though the location is still far from downtown, when compared to the cost it's great value. if you want to go to downtown HK side, take metro still easy.
05 March 2013