Rated 4.1 out of 5 by 227
Rated 1.0 out of 5.0 by RH-CPM/MTR this hotel services is so poor
I'm so disappointed for the services and facilities offered by this hotel. This is not a holiday inn that usually provides you quality services at IHG standard, even it is an express one.
I was not provided with any special services even I am a Spire Elite member of IHG Reward Club, there was no upgrade, no welcome fruit, no newspaper, none of the same as I got from other holiday inns.
A weighting scale, for example, is the standard equipment you can expect in any one of Holiday Inns but sorry that you cannot find one in this hotel. You would not be able to know how heavy your baggages to carry along after staying this hotel unless you have your own scale. You may have to take your own risk for excess baggage if you go to airport straight and it will be sure too late to handle such overweight belongings. I have stayed in this hotel a couple of times, and have raised requests to the hotel manager for borrowing a weight scale and every time he made me disappointed.
The breakfast offered by this hotel was so awful. It was arranged by outside contractor, the taste of the food provided was so substandard, it made you doubtful about you're really staying in Hong Kong who bears the reputation as a place of food paradise. In addition, the services offered by the waiter/waitress was so poor. For instance, I was ordered to take in a narrow seat impolitely while I was getting into the canteen with a big backpack and I saw there was a plenty of vacant seats. My request to change a seat was also rejected loudly by the waitress.
The room cleaning lady was also annoying that I experienced a couple of time that she opened my door purposely when I was in the room and have responded the lady not to do so. For the next time, I have demanded to work quietly in the room and have hanged a "Don't Disturb" sign on the handle outside the door but still I got annoying phone call from the front-desk who wanted me to double confirm if I have such demand.
Will I come again? No! If I have other option.
February 10, 2016
Rated 4.0 out of 5.0 by KKLI Good location
Walking distance to MTR station. Close to Ladies Street.
February 9, 2016
Rated 5.0 out of 5.0 by judybangbang 窗外风景很好，早餐好吃
February 7, 2016