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Rated 4.2 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by QUICK SERVICE THE ROOM WAS COMFORTABLE, GOOD A/C. QUIET, GOOD BREAKFAST, GOOD VALUE FOR THE PRICE. CHECK IN AND CHECK OUT WAS QUICK AND EASY. July 1, 2015
Rated 1.0 out of 5.0 by Not a good experience My husband is a patient @ MD Anderson in Houston and we stay here from time to time. We were very pleased the first couple times, but this stay was quite different. To begin with the person that checked us in could have cared less if we were there or not, she didn't explain about the parking ticket that needed to be placed in our vehicle, didn't say thanks for staying with us or kiss my foot! I ask for a fan and she advised me that they did not have fans available. I told her we had a fan EVERY time we had stayed at this property. The nice maintenance man found us one. The room smelled like urine so bad. We will not stay here again if we have a choice. June 29, 2015
Rated 5.0 out of 5.0 by relexing room nice,quiet, peaceful and clean a good place to unwind and to let your hair down so to speak June 25, 2015
Rated 2.0 out of 5.0 by Unpleseantly surprised I've always experienced HI Express as one of the better chain hotels but this time, I can't say that. We checked into the room and the A/C did not work. (Mind you, Houston is not the city where you want this to happen) The girl at the front desk was nice enough to give us another room but when I went to take a shower, there was no shower curtain. He rooms were damp from all the humidity and the walls were stained with who knows what. Overall, I wouldn't stay here a second time. This is not a dig at the whole HIExpress chain. I've had great experiences at the other properties I've stayed but this one is anything but that. June 25, 2015
Rated 5.0 out of 5.0 by Great Stay Great Stay! Would recommend to Anyone! Clean, quiet, relaxing rooms with wonderful continental breakfast! Staff are wonderful! June 22, 2015
Rated 5.0 out of 5.0 by Great place to stay We will be staying here again! Great service, wonderful staff!! Room cleanliness was a 4 only because the carpets could have been cleaner, but the rest of the room was wonderful!! The price was a little high, but so are the rest in the area. June 22, 2015
Rated 5.0 out of 5.0 by Clean rooms and great service Stay was very pleasant. First room the A/C wasn't quite working right, so the hotel staff moved us very promptly. Great breakfast, and the shuttle service was a great perk. Especially enjoyed the warm, gooey chocolate chip cookies in the afternoon. If we have to visit the hospital district again, we will stay here. June 18, 2015
Rated 5.0 out of 5.0 by Nick Good service and breakfast, quite, room is clean. Near NGR center. June 16, 2015
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