Rated 3.8 out of 5 by 61
Rated 4.0 out of 5.0 by Mike2929 Nice room, poor staff
I have stayed at this property over 5 separate times. I will first say that I will likely stay here again. It is a nice hotel. However, the last two times I have stayed here, it seems the staff is less than friendly. I will not go on a limb and say they were outright rude, but made me feel that any question I asked was an inconvenience. The owner of this property would be doing himself justice by either re-training the front counter staff to be more friendly or replacing those with less than stellar attitudes.
I will keep staying here due to the location, good wifi, and cleanliness of the property.
19 November 2013
Rated 2.0 out of 5.0 by Mondo71854 Long weekend :(
Went to visit family for the weekend, but needed a nice room with the amenities you expect from a Holiday Inn Express. Very disappointed in the service. Bad breakfast items. Nothing hot about them. Broke down gym (has been a while since it last worked), and was over charged on my final bill to top off my stay for the weekend.
18 November 2013
Rated 1.0 out of 5.0 by LearnFromMe Needs a lot of work....
Pass on staying at this hotel until they can get there act together....I arrived at about 10:30 PM getting the last room available for my configured reservation. Getting ready for bed and pulling the sheets back, on the crisp white sheets were black hairs. Ok make the most of it. Got some sleep and when going to take a shower the next morning, the shower was broke and didn't work...so make the most of it. When checking out, the attendant asked me how things were and I said "unfortunately not good". After describing the two problems my sympathy was "sorry have a good day". No offer for anything and off other duties. I had to say what about some kind of discount since this is not what I was paying for. The response was "we don't give discounts but here is a coupon for almost half off your next stay". Like I would come back to this place again after getting taken advantage of once?? If they would have offered a discount comparable to the quality of service, I would be inclined to return and give a second chance at full price. Also, VERY IMPORTANT, according to the desk clerk you do not want a room on the front of the hotel because of the noise level from the highway being very disturbing. STAY HERE AT YOUR OWN RISK....maybe its a management issue that can be fixed.
13 November 2013
Rated 4.0 out of 5.0 by Soonermajic Great price/location
It was a great price, location was right, & the beds were comfortable. Only hiccup was they were understaffed, for the next mornings breakfast. We only got to eat a few things. They only had ONE lady to work the entire breakfast area. Other than that, it was a fantastic stay, & I would definitely recommend it again.
06 November 2013
Rated 5.0 out of 5.0 by Karen945 Very clean and attractive.
The hotel was chosen for my family for our wedding. Everyone had a very nice room and the staff was very friendly.
22 October 2013
Rated 3.0 out of 5.0 by Grumpytroll Nice Updates But What Happened to the Fitness Center?
I've stayed here many times over the past 5 years and always enjoyed the property. When I stay in hotels I look for properties with decent exercise facilities which this one always had. I booked into the hotel for 5 nights only to find that the fitness center is under renovation and has been for 5 weeks. Cutting to the chase, it's a mess in there with no usable treadmill at all , which is my chosen machine of torture.
Very disappointed - the upgrades and redecoration are very nice but the fitness center shouldn't be overlooked - to some of us it's important. By the look of the new equipment in the room it will be good when finished, but September 16th - October 22nd and counting? Really? I certainly would never have booked had I known this. I'm upset to the point where I probably won't bother booking here again - there are plenty of other HIE's with good facilities around Houston.
22 October 2013
Rated 5.0 out of 5.0 by Emilio57 Confortable and great services
The hotel is in renovation, clean, confortable, and close to the airport and malls
21 October 2013
Rated 5.0 out of 5.0 by highlandbison Friendly Staff
When checking in had a nice conversation with Dennise. Gave us excellent recommendations for dinner. It was a quick and pleasant check in process.
27 September 2013