Rated 4.3 out of 5 by 111
Rated 5.0 out of 5.0 Great long weekend trip
We chose this hotel because we knew the manager. While we didn't get a chance to visit with him, our stay was excellent. The staff was very friendly. We are from St. Louis and not too familiar with the area so we asked a lot of directions. We loved that there were two great malls nearby and went to the entertainment complex across the street to watch a movie.
07 July 2014
Rated 3.0 out of 5.0 by Phyllis4007 comfortable bed
The pool had too much chlorine in it and did not look very clean. The amount of chlorine caused family members to become sick the following day.
02 July 2014
Rated 5.0 out of 5.0 excelente servicio y ubicacion
Hice un viaje de placer a Houston y nos encanto esta ubicación y servicio, lastima que mis hijos no tuvieron oportunidad de disfrutar la alberca techada que se veía excelente., 100% recomendable, limpio por dentro y por fuera, la recepción muy bien
01 July 2014
Rated 1.0 out of 5.0 by JL2010 Location had not maintenance staff on site
Rented several rooms (8 rooms) for an event and one room had lighting issues in the bathroom but was told there was no maintenance staff on-site to repair. We were told we would be credited part of the room charges for the inconvenience of a bathroom with no light. This was at the beginning of May and so far my account has not been credited. Management and guest relations has been contacted on multiple occasions but have not received any phone calls nor emails from this hotel to follow up.
It's a shame, I like Holiday Inn but this particular location is lacking on their customer service not to mention not having maintenance staff on-site.
26 June 2014
Rated 2.0 out of 5.0 by VCC_Yth Go out for Breakfast
The complimentary breakfast was lacking in tasty or healthy alternatives. We only stayed for two nights, but there was little variety for breakfast. Also, the dining area is small. Often people were left waiting for a spot to sit down and eat.
24 June 2014
Rated 5.0 out of 5.0 by morgan61 Quiet and pleasant
I usually don't sleep well in hotels, but, I did here. The hotel is convenient to the Highway (10), but even though I could see the accident in front of the hotel I could not hear anything in my room. I like the choice of pillows and the cinnamon rolls in the morning.
13 June 2014
Rated 5.0 out of 5.0 by Set Free Suite is a great option
We had several people converging in Houston and needed a space to relax. The suite was a perfect place and we will definitely use this again. We could use it for group time and those that needed to rest could be resting and the noise did not travel.
11 June 2014
Rated 4.0 out of 5.0 by gtcc clean, comfortable room
Room was clean and bed was comfortable. Wasn't too impressed with breakfast, but found enough to at least have something before hitting the road.
10 June 2014