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Rated 4.3 out of 5 by 168 reviewers.
Rated 4.0 out of 5.0 Friendly Breakfast Staff This hotel is a good spot if you are passing through or if you want to be close enough to the Galleria without being directly in it. The beds and pillows weren't the best, but the room was clean. The breakfast staff was very friendly. With two kids, she took time to stop and chat and she seemed to know many of the customers in the room throughout the time we were in there. The front counter staff needs to not be chomping on gum while interacting with guests when checking them in or out. It was quite repulsive. 18 December 2014
Rated 1.0 out of 5.0 by No hot water I informed the services desk there was no hot water. The "manager on duty" stated he would send maintenance AFTER WE LEFT and there was nothing he could do. I was told there were no other complaints from other guests and it must have been something I had done. The staff seemed uninterested and not very informed. I often stay at hotels for work so I'm sure I will not send colleagues to this location. 14 December 2014
Rated 4.0 out of 5.0 by Clean and free upgrade I got a free upgrade to a 2 room suite as platinum member white was Great! Hotel was clean and staff was friendly as usual! 12 December 2014
Rated 4.0 out of 5.0 by good breakfast climate control in room worked very well. Was not recognized as a IHG Rewards Club Member at check in, even though I told them I was a member when I made advance reservations. Property smelled like cleaning solutions, not only in the lobby area, but also in our room. 12 December 2014
Rated 5.0 out of 5.0 by Good Choice The location was great. Very nice staff and front desk attendants. Being close to the freeway allowed for us to give easy directions to family 08 December 2014
Rated 5.0 out of 5.0 by No title Holiday Inn Express is always good quality, friendly, and exactly what I expect it to be 08 December 2014
Rated 1.0 out of 5.0 by Extremely unpleasant, noisy, I only slept 3 hours Stayed here 12/01/14 using my annual free nite, they put me in a room the other side of the wall is elevator. It's so noisy, in the beginning I tried to ignore it, but at 12 midnight, I finally called the front desk, and decided to pack my luggage, the front desk staff relocated me to another room one floor down. I waked up 4 AM by the same noise!! Believe it or not! Either this whole hotel has the same noise no matter which room you stay or the staff was playing some kind of game with me, I don't know and I don't care, I have had enough for one night. It's a shame, the annual free night reward is supposed to be a pleasant experience to encourage customer loyalty, end up it's a nightmare to me. 04 December 2014
Rated 4.0 out of 5.0 by Great Decor and Service We were glad to have stayed. Many areas were very good but wished the mattresses were softer. Would stay here again. 28 November 2014
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