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Rated 4.3 out of 5 by 132 reviewers.
Rated 4.0 out of 5.0 by "New" Management For the past several years, I have frequented this hotel every few months. The staff has always been friendly and accommodating. During my last stay, there were some unpleasant surprises. As a frequent guest and long-time rewards member, I have become accustomed to the little things that make me feel welcome. One of these, of course, is the complimentary breakfast that Holiday Inn Express is known for. There is also complimentary coffee for those who enjoy a hot caffeinated drink all day. One perk I've always enjoyed in the past was the complimentary bottled water. Water is my beverage of choice, and, seriously, a 24-pack of the generic kind is $3.00 at Wal-Mart. I was charged $1.00 a bottle for water (generic brand). That's a pretty blatant profit of $21 for a case of water. Especially since I was not told ahead of time that the new management had implemented this change. New management: you're not winning customers this way. It makes you look cheap and run-of-the-mill. Instead, New Management, focus on fixing the dripping faucets in the bathtub and make sure to turn on the hot water at night - another issue I won't get into here. The complimentary water is one those things you do NOT want to change. Give this some thought. 06 September 2013
Rated 4.0 out of 5.0 by Good breakfast and comfortable bed. We were in town to attend a football game. We were able to relax in a comfortable bed and enjoy a quiet room. The breakfast choices were good and the food was good. The fitness room was well maintained and I was able to get a good cardio workout. Although we were close to the freeway it was not noticeable within the hotel. There were not enough nearby places to eat. 04 September 2013
Rated 5.0 out of 5.0 by The BEST!! I have stayed at numerous HI EX Properties but this one is by far one of the top 2!! This Inn is perfect for Downtown, Memorial Park and the Galleria. I mean, you literally do not have to get on the frwy to go somewhere. The hotel is quiet, lots of room to park and the breakfast is AWESOME!! The only "concern" I would have is the space for the breakfast. It's kinda tight but I managed. I arrived earlier than planned and the front desk was already for me. Of course we are promised an early check in but they had my room ready and it was nice...Smelled good, clean and everything was working...I literally can not say enough about this Inn. I will certainly stay here again...Thanks HI Express...Great job!! 31 August 2013
Rated 5.0 out of 5.0 by Enjoyable, relaxing stay Our experience at this hotel was positive from the moment we walked in the front door. Registration was quick and easy, the room was large, clean, and comfortable, and staff was friendly. Abundant breakfast choices, and the cinnamon roll was warm and tasty. We will stay here again the next time we visit Houston. 28 August 2013
Rated 5.0 out of 5.0 by Great stay The power at my home had been out for 3 days, and this hotel was a life saver! Thanks for all your help. 23 August 2013
Rated 1.0 out of 5.0 by Can't even get an iron I expected that my room had an iron; it did not. Perhaps I was expecting too much? It did have an ironing board so I believe my expectations justified. I called to the desk for an iron. They acted as if the call was odd because there was no way an iron could not be in the room. They said they would send one up, they did not. I then went downstairs to the front desk. They said they would send an iron up, they did not. The next day, on my way out I again stopped at the front desk and asked for an iron. They apologized and the woman at the desk told me she would bring an iron to my room personally, she did not. I can't believe everyone was so put out with my request to satisfy me with an iron. Customer service is not a key aspect at this hotel. 19 August 2013
Rated 5.0 out of 5.0 by Nice Staff Staff was very nice and place was really clean.Morning breakfast was outstanding..Thank you 10 August 2013
Rated 5.0 out of 5.0 by Good stay in Houston We stayed a full week in Houston to visit our son.The Holiday Inn Express was the closest place to stay near his apartment. The rooms were clean comfortable and roomy. The staff was excellent and our stay was very enjoyable. 05 August 2013
Rated 5.0 out of 5.0 by clean and comfortable great service I would stay here again... clean and great service 02 August 2013
Rated 5.0 out of 5.0 by Nice place Only stayed one night on our way to the Texas coast, but the hotel was clean, is in a great location to access Houston, and our room was very spacious. The breakfast in the morning was as expected for HI Express. I would definitely recommend this hotel for your Houston travels. 02 August 2013
Rated 5.0 out of 5.0 by Good for our family Courteous staff, kind to our children, clean, and affordable 27 July 2013
Rated 2.0 out of 5.0 by Stay in Houston Area There were a few problems during our stay. One elevator didn't go to the 6th floor(our floor) and remained broken for the 4 days we were there. Also, all 3 soda machines were dispensing incorrect drinks. You would not receive the drink selected. Finally......After 2 days our key cards stopped working and we had to have them replaced in order to gain access to the room. We have stayed in this hotel many times. We were disappointed with our stay this time 26 July 2013
Rated 5.0 out of 5.0 by Everything was great! Had a very enjoyable stay. The front desk staff could not have been nicer or more efficient. The room was clean and the A/C worked great. The pillows were soft. The furniture was in great shape, and the room was furnished so elegantly, like the wall hangings; the drapes and the lounge chair with ottoman were in a gorgeous fabric. And the breakfast attendant did such a good job, she even cleared our plates for us, just like a restaurant. Just loved it! 22 July 2013
Rated 5.0 out of 5.0 by Great stay Everything about our stay was perfect, that is why we choose this location and will continue to do. Friendly check-in staff address you by name , housekeeping and maintenance greet you in the hallways, and breakfast bar attendant welcomes you to breakfast with a "Good morning". Also, the complimentary gift bags given at check in make a person feel special and that we matter to you.Thanks. I will continue to recommend this location to family and friends because the staff here is second to none!!!! 16 July 2013
Rated 5.0 out of 5.0 by Never Disappoints As usual, our HIE experience was a great one! From the moment we checked in, I felt like a valued customer and Rewards Club member. The front desk staff member who checked us in and out was very friendly and personable. Our room was clean, cool, and relaxing. Our restroom was adequately stocked with clean towels and toiletries. Every employee we encountered was friendly and offered their assistance. The location was great, too. Easy access to Memorial Park, Washington Ave/Montrose, The Galleria, and West University. Great experience - will continue to stay at HIE! 01 July 2013
Rated 2.0 out of 5.0 by It's like I was stealing At breakfast I was made to feel guilty for asking for additional hard boiled eggs. I don't pay the rate that I pay to be questioned as to why I would want a certain amount of a breakfast item. I will not be returning to this property. 23 June 2013
Rated 5.0 out of 5.0 Helpful service, good breakfast, restful clean room We were able to find a room quickly without prior reservation, room was superclean. I especially appreciated the quietness of the room, especially since the hotel is right on the highway. Very little road noise leaked into the room. Staff was extremely helpful, espcially the manager. She truly had a servant's heart. We were able to rest comfortably, eat a good breakfast and head back home. This experience was especiallyy helpful because we had to cut our vacation short because I had fallen at a restaurant and sprained my ankles. Thank you, Holiday Inn. Gary & Harriet 20 June 2013
Rated 3.0 out of 5.0 by Problems Bath light would not work. No one even tried to fix it. We were told: "We don't have on site maintainance". Pretty interesting night with a totally dark bathroom. We were disappointed. Seems like they could fix that. 15 June 2013
Rated 1.0 out of 5.0 by I DO NOT recommend the Memorial Park hotel I DO NOT recommend the Memorial Park hotel. Very disappointing experience. We were there early June 2013. Room was not clean. No cold water 1 day (try to take a shower!!). Air cond broken (Fan on 24-7) and extremelly noisy. WiFi signal not stable. I mentioned the issues to the front desk they sent the service person, but it made no good. Overall, I found that my room was not even close to the standard of quality that I have been used to at other Holiday Inn Express. 14 June 2013
Rated 5.0 out of 5.0 by coldest room in town When we checked in we were greeted by the friendly front desk staff..we were given our priority club welcome bag which was a bottle of water a granola bar and a map of Houston but the very best part was opening the door to our room and feeling the blast of cold air. Anyone that has been to Houston knows how big a deal cold a/c is! The next morning while getting breakfast a man ask how our stay was going and I told him everything was wonderful. I ask him where i could get water for the hot water dispenser and he said he would get right on it. It was refilled in under two minutes and he came back around to make sure that it had been taken care of. Friendly staff. Clean room. COLD room. We stay at a lot of Holiday Inns and this one has top notch customer service. 14 June 2013
Rated 5.0 out of 5.0 by Definitely COMING BACK! First of all I stay in a king jacuzzi suite room. We went there for a romantic getaway. I loved it. Customer service was wonderful both times check in and check out. They were two different girls. Very friendly staff. I felt with a warm welcome. I wish I could of gotten the two girls name to recommend them. My boyfriend and I loved the room. Also we were able to sleep really good. Plus I booked the room a lil bit early and I got it for a very good price. We are definitely coming back because of great customer service and the comfortableness in staying at that hotel. Thank you so much for your wonderful experience!! 11 June 2013
Rated 5.0 out of 5.0 by The place to stay in Houston This hotel is truly fantastic,everything you need is close at hand, shops eating places and entertainment.The hotel is run by some of the best staff I have encountered.It is simply the best place to stay in Houston 13 May 2013
Rated 5.0 out of 5.0 by Great Place to Stay We loved the Holiday Inn Express Houston-Memorial Park Area! From the very friendly lady at check in to the clean, comfortable rooms to the very nice breakfast to the very convenient location, our stay was a great experience! 18 April 2013
Rated 5.0 out of 5.0 by great experience great hotel to stay at everything was great. staff, facilities and apperance A++++ 18 April 2013
Rated 5.0 out of 5.0 by Great Staff This hotel has the most friendly and accomodating staff in the business: from the cleaning people to the front desk to the hotel manager---all top notch. The rooms are clean and well appointed. Price-wise probably not a great bargain, but also not out of line for a hotel of its caliber. Overall, a great place to stay! 16 April 2013
Rated 5.0 out of 5.0 by Charlein VERY accommodating and friendly staff! Although next to the freeway, the room was very quiet. 14 April 2013
Rated 3.0 out of 5.0 by Smelly room and no coffee Our room smelled horribly.. like smoke and cleaning products mixed together. Also, our coffee maker was broken. We reported it twice and never got it repaired or replaced. This particular location does not leave up to the company standard. 12 April 2013
Rated 5.0 out of 5.0 by Will be back again My family and I regularly enjoy small getaways to Houston and we've stayed at an array of different hotels ranging from 3 to 5 starts. We have to say that this Holiday Inn ranks at the top of our list. At check-in we were given little gift bags for being priority rewards members which even extended our check out time to 2:00pm (we are late risers). My husband is a bonafied "germ-a-phobe" and we mistakenly left our own sheets and pillow cases at home. But the room was immaculately clean which helped to put his mind at ease enough to at least use the pillows and lay on the bed. For me, the bed was extremely comfortable. The both of us had to get a bit of work done in between our explorations during the day so free the Wi-Fi access in our room was great. The breakfast wasn't a 4 star meal by any means, but there was variety and it was definitely adequate. It kept my husband and 9 year old son happy enough :)~ I myself, enjoyed the different flavored herbal teas that were made available all day and night. . At check out we discovered a charge for a movie that none of us remembered ordering, but the desk clerk looked into it further and noticed that whatever it was, it was only on for a few seconds, so they quickly removed the item from our bill. Overall, this was a great stay and we were all very comfortable. Upon our next trip to Houston this will be at the top of our list. 11 April 2013
Rated 5.0 out of 5.0 by Great Experience The staff at this location were all friendly and helpful. The breakfast attendant not only kept the food stocked and counters cleaned, but also cleared the tables for her guests. The front desk staff assisted in getting the wireless business station computer online when it was not working properly. They also offered to print out directions for us. The pool was warm (love it!) The hot tub was also enjoyable. The bathroom contained a hairdryer that doubled as a night light which was nice. The only 'issue' that we had was the road noise. But, it is located along a very busy roadway. However, we were able to get a decent nights sleep. Upon departure we were thanked for our business. 09 April 2013
Rated 2.0 out of 5.0 by Awful hot tub in rooms This property looked very nice and was extremely clean. I did not use exercise room or swim areas so do not know about those. The internet was great, the room hot tub did not work, were old and u could see it had been repaired before. They did give us a second room, but the hot tub was actually worse, very loud and no real pressure. The bed was very hard and did not sleep well. The breakfast had a lot of good choices, but was cooked to early and so was cold, bisquits hard and eggs tough. The staff (all) were very friendly and as helpful as they could be, tho they could not solve the problems. We had a special rate on the room for pre pay, but for problems encountered was still to high. The desk clerk did reduce our final price by over $50 for our problems that we encountered, and was ask to, but did upon her self. I would rate this hotel about 6. I would not recommend it to my friends looking for a hot tub room. 05 April 2013
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