Rated 4.3 out of 5 by 333
Rated 3.0 out of 5.0 by Es73 Not same standard as other Holiday Inn Express
Being a service provide, staff is really important when dealing with customers. After a long drive and being tired, you would expect good level of customer service. Hotel was very crowded and they couldn't manage well during breakfast. It was probably a bad day.
November 17, 2015
Rated 5.0 out of 5.0 by wirral lady one night in Hoylake
i and my boyfriend found the hotel experience very good,the staff team are very helpful.
I am coeliac and the lady in the dinning area went and got me gluten free bread and toasted it for me.a lovely
gesture i was quite taken my this.
November 16, 2015
Rated 5.0 out of 5.0 by Johnniepk Good value HIE
Only stayed the one night. Check in and out speedy and accurate. Room small but adequate. Rewards membership acknowledged. Free drink offered and very welcomed. Breakfast was a buffet that had great sausages offer. We paid for a package for one night plus a 3 course meal at Marcos next door which makes that deal exceptional value
November 14, 2015
Rated 5.0 out of 5.0 by BrunoTheLeonberger Just want somewhere to stay - fits the bill!
We needed somewhere to stay for a night so that we could attend a funeral in Hoylake without a 400 mile round trip, and this hotel came up when I searched for 'dog-friendly hotels in Hoylake'. Having a very large dog (a Leonberger) I had to ask if it was ok to bring him, to be assured that it was. The confirmation email did state a maximum weight of 30lbs, and a Leonberger is 140 ! Perhaps it was the fact that November is a relatively quieter time, but we were welcomed with absolutely no problems whatsoever. The rooms are comfortable enough, and we found everything to be clean and tidy. Breakfast is what you would expect - a self-service buffet type - but it provided what we needed. One major plus is the 20% discount that we got for our evening meal at the adjoining Marco's restaurant. I don't know about other staff, but Sophie at the Reception desk was very friendly and helpful at all times. For our short stay we didn't need a gym, swimming pool etc. - this fitted the bill perfectly.
November 13, 2015
Rated 5.0 out of 5.0 by jj18 Excellent value
All aspects of my stay were good, recommended hotel.
November 9, 2015
Rated 5.0 out of 5.0 by Ellie88 Great service
This is a great hotel to stay at for a short break. I have stayed before and have never been disappointed. The staff are helpful and friendly. It is close to the beach and local attractions. The restaurant is also very good.
November 5, 2015
Rated 4.0 out of 5.0 by Griff56 Great Wirral location
Came to the Wirral to watch Tranmere Rovers as my birthday treat. Having stayed at numerous H I E before had no hesitation to book a two night stay. You know what you are going to get as the standard for the price is very good. The location of this Hotel is great for going around the Wirral. We ate in Marco`s on the Saturday night which was a bit pricey but good meal,service,and ambiance made an enjoyable evening.Overall a good stay only slightly disappointed as after we had checked out i read a leaflet on reception desk that said you could get a discount in Marco`s as a hotel guest. None of that was mentioned to me even though i had asked where the restaurant was. I had booked a table on line at the same time of booking the room.
November 3, 2015
Rated 5.0 out of 5.0 by Christerry12000 Nice, clean, modern hootel
Lovely rooms and staff very friendly! Parking great and there are two really nice places to eat within 50 meters of the hotel!
November 1, 2015