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Rated 4.3 out of 5 by 127 reviewers.
Rated 4.0 out of 5.0 by Good location, Comfortable rooms, Breakfast average Per title, situation and base offering is good, a comfortable place to stay in a pleasant town, with plenty of walking, transport, eating & drinking options. Breakfast less inspiring. 01 September 2013
Rated 5.0 out of 5.0 by mini break Excellent hotel, handy for the beach, station and local bar and restaurants. We used as a base to visit Liverpool which worked well, but also Good for walking and bike riding. Only small down side breakfast basic and busy during our stay. 01 September 2013
Rated 5.0 out of 5.0 by Lovely-wheelchair friendly :) Lovely hotel, wheelchair room with wet room, wide doors loads of room to manoover wheelchair, great. Lovely Marco Pierre White restaurant with lovely staff and very reasonable prices. Would recomend.:-) 01 September 2013
Rated 5.0 out of 5.0 by Great value We really can't fault it for the price. Rooms are great - clean, stylish and modern. This is our third visit & we would definitely come again 25 August 2013
Rated 4.0 out of 5.0 by A comfortable stay. A pleasant stay with our two grandchildren whilst en-route North. Staff were friendly and the evening meal good for this part of the world. Breakfast was a little primitive. You should remove the word Liverpool from your address, it detracts from what used to be a nice village. 16 August 2013
Rated 5.0 out of 5.0 by A Memorable Break Returning to this hotel once more, they must be doing something right. This time we were given one of the balcony rooms on the 1st Floor. Lovely rooms with a superb peaceful view of the grounds and the Church opposite. The doors onto the balcony perhaps need looking at as they can be draughty in windy weather. Other than this it is difficult to find fault. The service was attentive yet unfussy. Breakfast is in a very large wonderfully light room was well cooked and offered plenty of choice for this brand of hotel. Hoylake and it's environs are a lovely place to spend a number of days, the hotel's location offers the benefits of the seaside whilst being in very easy reach (20-25 mins by train) to Liverpool City Centre. The train service is frequent, 3 mins walk away and good value. Thank you once more for a lovely stay. We look forward to our next visit 13 August 2013
Rated 5.0 out of 5.0 by Clean and comfortable Clean hotel, friendly helpful staff and comfortable beds. Only criticism would be lack of variety on cooked breakfast if you stay longer than one night! 12 August 2013
Rated 4.0 out of 5.0 by Excellent location This was a difficult review to write as I am a great fan of HI Express venues. There is much to recommend about this hotel but I also experienced some basic quality issues. The hotel is welcoming, in a great location near the beach / railway station and the room itself was very good. Individual members of staff were very welcoming and reception staff were very helpful. Unfortunately housekeeping was not up to usual HI Express standards. Overall, the stay was good, but not quite the excellent standard I usually experience with this hotel chain. 09 August 2013
Rated 3.0 out of 5.0 by Over priced, single bed, noisy and pooe quality breakfast The Hotel room was not worthy of its hefty price tag. I was promised a double bed but was put into a twin as there "was a rush on due to a wedding" note , the price stayed the same. Breakfast was in a noisy foyer with poor qualiity and just about cooked hot food. 03 August 2013
Rated 4.0 out of 5.0 by Birthday stay Nice clean room Booked a room for my brother Staff couldnt not work this out took an hour to check in 03 August 2013
Rated 4.0 out of 5.0 by Comfortable bed but not a great breakfast. Comfortable bed but not a great breakfast. Room was comfortable with a nice veranda. It’s a shame the cooked breakfast items did not match the quality of the room. 02 August 2013
Rated 4.0 out of 5.0 by Comfortable clean, modern hotel Comfortable, clean, modern room with good service. 31 July 2013
Rated 5.0 out of 5.0 by Outstanding This remains the best Express I have sampled over the past 8 years 29 July 2013
Rated 3.0 out of 5.0 by friendly staff, but hot, hot, hot Staff were friendly and the hotel was clean, but there was no air con in the rooms and it was only possible to open the window an inch or so, (health & safety, presumably). We were going to a surprise party and so had to be at the venue at a certain time, but when we returned to our room at 4.15 the cleaners were in it. We went away and returned 15 minutes later and had to ask them to leave - I've never stayed in a hotel where the rooms were cleaned so late in the day and we had been out since breakfast time. The breakfast was pretty dire - the cheapest ingredients cooked to incineration point - nasty sausages and rubbery scambled eggs. I opted for croissants and yogurt, the second day, but the yogurt was nasty also, tasted of chemicals. Wouldn't stay here again. 29 July 2013
Rated 5.0 out of 5.0 by Ideal Hotel I have just returned from a 3 night stay with two friends and I could not fault the hotel at all. It has a great location being a stone's throw away from the railway station that takes you straight into Liverpool city centre, which only takes 20-25 minutes. It also on the bus route between New Brighton and West Kirby so ideal for drivers like me who don't want the hassle of trying to find somewhere to park. Hoylake itself has plenty to offer, pubs, shopping, etc. My last words must go to the hotel staff, very friendly and always happy to help and the cocktails and food in the Marco Pierre White restaurant are a must! I would strongly recommend a stay here. 18 July 2013
Rated 5.0 out of 5.0 Great rooms and great beds Once agin first class hotel at a great price Even greater bonus Marco restaurant next door amazing 25 June 2013
Rated 5.0 out of 5.0 by Contemporary hotel, excellent service. Could not fault this hotel, have stayed in 5 star hotels in London, and this was far better. Excellent staff and customer service. 24 June 2013
Rated 5.0 out of 5.0 by Great hotel! This hotel is in a fantastic location, just a short train ride for Liverpool. The restaurant next door is great and guests get 20 0/0 discount, the hotel is very clean and the staff are great 21 June 2013
Rated 5.0 out of 5.0 Fantastic hotel and service I always stay at this hotel great service great food I speak too highly of the staff or the hotel 20 June 2013
Rated 4.0 out of 5.0 by Nice modern hotel with good facilties and comfortable rooms but mediocre service This was the first time we had stayed in what used to be the Kings Gap Court since about 1995. The Holiday Inn is a definite improvement! The only downside was being unable to find anyone in the reception area or anywhere on the ground floor when we arrived around noon, then when we finally did manage to track someone down, being told we couldnt check in before 2.00 p.m. The choice for cooked breakfast is limited and somewhat synthetic. The rooms however were comfortable and modern and the lunch menu in the restaurant attached to the hotel was reasonably priced (though the waiter managed to deliver two out of seven of our orders to the wrong table, which meant a couple in our party had to wait a long time whilst the mistake was rectified!) . We managed to leave a couple of cushions behind when we checked out, but when we sent someone who lives locally to look for them the next day he was told we should have rung ahead to warn them he was coming and that they couldnt look for them on the spot. 16 June 2013
Rated 5.0 out of 5.0 Service with a smile We've just returned from a weekend at hoylake and we were very impressed with the efficiency and helpfulness of the staff, especially Katie who helped us with a query and sorted us out with no problem at all and was very happy to do so. After my return home I realised I left my cardie on the back of a chair in the restaurant, I phoned and again the staff was very helpful and polite and very kindly posted it to my home address. We enjoyed our stay there, the room was very comfortable and we were fortunate to eat outside which we found ve relaxing. Can't fault it and we would recommend it to anybody. 15 June 2013
Rated 1.0 out of 5.0 by Cramped room and very hot Me, my wife and 2 children booked a family room in this hotel. We found the room was too small for 4 people and to our dismay found there was no air conditioning. If was a warm weekend and the curtains had been left open letting the sun do its work. Putting it simply the room was unbearably hot. The receptionist couldn't even offer us a fan, only a door wedge to keep the door open! This would have achieved little and with a 3 year old in the room was impractical. 14 June 2013
Rated 5.0 out of 5.0 by Consistent Always welcoming, clean rooms, relaxing atmosphere perfect for business travel and pleasure. Well done Matt and team. 14 June 2013
Rated 5.0 out of 5.0 by Good service and nice room Please note that surname is Fernley, not Sernley, as quoted. This is the second time we have stayed and would be quite happy to stay, again. Please inform of any future offers. 03 June 2013
Rated 5.0 out of 5.0 by Great Base for touring the Wirral Lovely hotel, bright and airy, friendly staff, looking forward to a return visit next weekend. 03 June 2013
Rated 5.0 out of 5.0 by Good service and facilities Having a wider bed made all the difference,staff are always very helpful and attentive. Good quality hotel and in a favourable position in Hoylake. Appreciate the free WiFi service 23 May 2013
Rated 5.0 out of 5.0 by Excellent stay Stayed for one night lovely room and balcony. will stay again when going to see my son and grandchildren. 12 May 2013
Rated 5.0 out of 5.0 by Roomy room A delightful, relaxed atmosphere. Lovely setting. Very friendly,helpful staff. An excellent gluten free buffet option. A thoroughly pleasant stay. We would highly recommend your hotel. 11 May 2013
Rated 5.0 out of 5.0 by Happy stay What a jewel, great location. Nice staff. Clean tidy, say no more. 01 May 2013
Rated 5.0 out of 5.0 by Short stay on the way to Holyhead Had an excellent 1 night stay. Excellent clean room with great friendly staff with a great onsite restaurant 26 April 2013
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