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Rated 4.5 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Nice hotel We stopped here on our way down to HHI. The room had a small kitchenette that included a sink, microwave and mini fridge. The decor was updated and very nice. Bed was comfortable. We booked online for 2 adults and 2 children. The only thing that I didn't love was I thought I was getting two queen beds but I was informed at check in that ALL the rooms in the hotel have only one bed (King or Queen) in the room with an optional sofa bed. That would have been fine but we arrived at midnight. We just wanted to fall into bed and sleep instead of having to move th coffee table and open up a sofa bed. 22 August 2014
Rated 5.0 out of 5.0 by Lovely room, clean and up to date We enjoyed our stay in our spacious and well appointed room We were so comfortable we slept passed breakfast but did enjoy it the next day. Definitely a nice place away from home. 22 August 2014
Rated 5.0 out of 5.0 by Convenient, nice hotel Try this hotel instead of relying on other big name brands. You will be pleasantly surprised. 18 August 2014
Rated 4.0 out of 5.0 Fast and Friendly Beautiful and relaxing hotel just don't plan on a late swim as the pool closed at 9 pm. 16 August 2014
Rated 5.0 out of 5.0 by Great stay and function host Guest services always pleasant and proactive Local public area clean , well lit and accessible Grounds well kept and pleasant 06 August 2014
Rated 4.0 out of 5.0 by Good value Overall a good value. Good breakfast, friendly clerk and fairly clean. 04 August 2014
Rated 5.0 out of 5.0 by Wedding Went to NC for my Nieces wedding. This HI Ex was 15 minutes from Lake Norman area where the wedding was. Super convenient. We used points and you would of thought that we spent a million dollars with them. Everyone we talked to were friendly and very helpful. If I am ever in this area again I will definitely stay here. The area has everything you need. 31 July 2014
Rated 5.0 out of 5.0 by Staff very accommodating Was very pleased with hotel front desk staff and the helpfulness of them 30 July 2014
Rated 1.0 out of 5.0 by Bring your own cleaning supplies Chewed gum on floor, hair on bed and poor room lighting. 23 July 2014
Rated 5.0 out of 5.0 by modern design and relaxing Great room. Very comfortable bed. Shopping and dining nearby. 22 July 2014
Rated 5.0 out of 5.0 by Clean Hotel, Comfortable bed, Great Service! This hotel exceeded my expectations. Holiday Inn Express is certainly a hotel I would stay at again. The only issue I had was the refrigerator was not working in the first room, so they easily moved me to a new room and I was set. The bathroom floor had some rust stains from a leaky connection on the top toilet bowl - but no visible leaking, so didn't bother me any! Pillows were great, temperature was easily controllable in the room, and the internet was quite reliable. 21 July 2014
Rated 5.0 out of 5.0 by No Dogs I chose this hotel because the HIX at exit 36 has so many people with dogs, big and little, staying there. This is a service animal only hotel. 20 July 2014
Rated 5.0 out of 5.0 by Great stay we brought a baseball team to the location, staff was nice, rooms layed out great and was very clean 16 July 2014
Rated 4.0 out of 5.0 by Very Accommodating Staff The hotel was attractive. After I got into my room, they decided to change my room. I am a light sleeper and because there was a large party coming the next day, they decided to change my room. Two staff members helped me move and escorted me to my new room. Great hospitality! The only complaint I had was that the room was not adequately dusted and that dust mites were abundant. So I asked that my sheets be changed and they did so accordingly. I should have pointed out that the headboard and night tables were very dusty but I didn't realize this until after they changed my sheets. The only criticism I had about the food was that the eggs were microwaved. However the sausage and bacon and other breakfast options were great! I will stay here again! 16 July 2014
Rated 5.0 out of 5.0 by Best stop from Ohio to South This is our second stay at this HHI and been very pleased both times. This is 8 hrs from Cleveland area and 4 hrs further to Charleston or Hilton Head. Rooms are all suites. Very clean and comfy! Breakfast is always a plus with great coffee! 15 July 2014
Rated 3.0 out of 5.0 by Clean Rooms and Comfy Bed The bed was extremely comfortable. As a traveler on the road and just needing a place to spend the night I thought the price could be lower. 08 July 2014
Rated 3.0 out of 5.0 by Shower did not work! I had to be moved to a second room next door as my shower did not work, the shower lever was not there! I unpacked and then was going to take a shower at about 12:30 as I was to be at my sister's at 2 p.m. for a cookout for my mother's 86th BD. As I discovered the shower did not work I called to the front desk and they sent someone up from housekeeping to "show me how to operate the shower", which was stupidity at the highest. It was a maintenance problem, but housekeeping is to report any nonworking defective items to maintenance and obviously this had not been done. Anyway, I was an hour late getting to my mom's BD party and the housekeeping personnel was extremely rude. I let it be known this had upset the timing of my day greatly as I had to repack and move next door! I also was not told of the 3-day change of sheets, etc., and had to call down for more towels the second day. Minor problems, but overall a good stay. 02 July 2014
Rated 5.0 out of 5.0 by Comfortable spacious rooms The room was comfortable, clean and spacious. My only less than favorable comment would be the breakfast dining area was small. However, the dining area was clean with a good selection and quality of hot and cold breakfast items. The front desk staff was friendly and accomodating. Overall, this Holiday Inn was much better than average. I would choose this Holiday Inn again. 02 July 2014
Rated 5.0 out of 5.0 by Very clean My wife and I were very impressed the overall facility 01 July 2014
Rated 5.0 out of 5.0 by quite place to relax and unwind. we were very pleased with the service we got . new to the ares, we were looking for a clean, quiet place to stop off in our journey to Pennsylvania.great job to all the staff, 30 June 2014
Rated 1.0 out of 5.0 by Not a good place to stay! This hotel was the worst Holiday Inn Express we have ever stayed in. The breakfast selection was horrible and the attendant was unfriendly and left the area quite gross. We booked a double room were given a king with a pull out sofa! For the price we paid it is ridiculous to have your kids sleep on an uncomfortable pull out sofa! Not to mention wasps were constantly getting into our room by the air vent. Very bad experience!!!! 18 June 2014
Rated 5.0 out of 5.0 by Great staff Thought the staff here was so nice and accommodating. I interacted with 4 front desk personnel and each one was nicer than the next. Overall I thought the room was really nice and spacious. And the breakfast was surprisingly good, and again the people making and serving the breakfast were fun and nice. Would definitely stay here again. Only thing is that I could hear some sort of mechanical whirling, perhaps from the elevator when I woke up, but it wasn't that noticeable. 12 June 2014
Rated 4.0 out of 5.0 by Clean room and comfortable size Nice hotel for a short stay. Didn't like the pool hours. Pool closed at 9pm which is early compared with other hotels. 12 June 2014
Rated 5.0 out of 5.0 by Great Staff The hotel was very comfortable. The staff friendly and helpful. We would stay again if we were in the area. 11 June 2014
Rated 5.0 out of 5.0 Great customer service Clean and comfortable. Close to a variety of restaurants. Bryan at the front desk was personable and enthusiastic. This is the best hotel in the area. 10 June 2014
Rated 4.0 out of 5.0 by Where are the eating utensils? The upgraded suite was great and had plenty of leg room to stretch out. However, if you're going to offer a suite with a large refrigerator and microwave, why not stock the room with plates, bowls, eating utensils, salt/pepper packets and napkins? If I'm staying for more than one night I usually go out and get fruit/snacks for my stay. I want to eat those in the room, but can't unless I go downstairs (usually after the eating area is closed) and ask the front desk to supply me with items that shoud be in the cabinets already in the room. Overall, a nice hotel and staff. Breakfasts are getting a little boring with little variety with just eggs/bisquits, gravy, sausage and bacon. But, I guess that is an IHG thing. 09 June 2014
Rated 5.0 out of 5.0 by nice hotel choice in huntersville well kept property ..friendly staff, room very comfortable.with good quality bedding. shopping and eating very close and a lot to chose from. 08 June 2014
Rated 5.0 out of 5.0 by Home away from home We were made to feel at home and comfortable. The staff was helpful, friendly and accommodating. The suite was spacious, clean and lacked nothing that we needed. 05 June 2014
Rated 5.0 out of 5.0 by Excellent choice in area Everything was up to the usual high HIX standards. Staff was extra friendly and accomodating. Room was in excellent shape, very clean and comfortable. Very attractive property in a quite setting just off the main highways, with easy access to several restaurants. Would stay here again. 03 June 2014
Rated 5.0 out of 5.0 by food included Was welcome surprise to find Tues and Wed the managers reception with pizza and pasta served in the lobby/breakfast room as well as beer and wine chits. 26 May 2014
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