Rated 4.5 out of 5 by 317
Rated 5.0 out of 5.0 all around a great experience
The staff was so friendly, the hotel was great and the price was terrific! would definitely stay here again.
October 7, 2015
Rated 3.0 out of 5.0 by abWmsbg Sleepless in Huntersville
We had stayed at this property in the past, and it is a nice clean hotel with an attentive staff. However the night of this stay there was a constant noise from outside that disturbed our sleep. We can only assume that the wind, in conjunction with the location and structure of the building was causing a continuous "howling" sound that varied in intensity. We did not sleep well.
In addition we were on the top floor, at the far corner of the hotel and wireless internet service was intermittent.
October 7, 2015
Rated 5.0 out of 5.0 by RonnyG hotel staff
Karen was very helpful when I asked about local activities, she gave us excellent advise and continued researching for additional information once I left to go into my room. she gave us that extra treatment and handed us information when the baggage cart was returned to the lobby, she was very good!
October 2, 2015
Rated 5.0 out of 5.0 by mlg12 Clean, modern, big bath towels!
Hotel was very nicely appointed. Clean guest room and bathroom. Nice large bath towels that you can wrap yourself in! Very clean and modern bathroom. The most comfortable bed and pillows. Not a speck of dust in room.
October 2, 2015
Rated 5.0 out of 5.0 by Tine4 Great service, felt very secure
All staff we had contact with was so friendly and helpful. We felt secure staying here after a funny incident occurred. It was my family's reunion weekend and my niece chose this hotel as home base since she lived nearby and most of us were traveling from out of state. We had our initial welcoming in your guest room off the lobby. Since the next day's activities were being held nearby, all paper supplies, posters and games were stored in my sister's room. The next morning we went to get our supplies but couldn't find my sister. We asked the front desk to call the room with no response. One of the staff went to the room, verified the supplies were there but she stated she could not let us in the room due to security policy. Eventually my sister showed up. (She had gone shopping) we all laughed about it but it's nice to know the staff stuck to their guns even after all of our whining and pleading and did not let us in the room.
September 30, 2015
Rated 5.0 out of 5.0 by fltailhooker Always great.
I stay most often at a HI Express when I travel for business. I like the consistency of a comfortable room and great service.
September 28, 2015
Rated 5.0 out of 5.0 by m Wedding Wedding
Had a good time the hotel was clean and the staff were help full
September 26, 2015
Rated 3.0 out of 5.0 by G-rub A-OK
We had a comfortable enough stay at the HIExpress in Huntersville. We booked this hotel because of previous reviews and the price was right, and it was at a convenient stopping point during a roadtrip we'd decided to break up into two days for travel time. Everything was clean and I liked the cookies. Can't speak to business services, fitness room, pool, or the free breakfast as I didn't use any of those. The room was comfortable enough aside from the foldout couch in the suite, which my daughter slept on...the pad was pretty thin and you could feel the bars underneath it digging into you if you laid down on it. We put the cushions from the couch up on the bed to create an extra layer, but this is something they should address. Also, they didn't have curtains there that you could draw, so the streetlights shone in. Didn't help to sleep that much, but we were tired anyway so we slept all right, all things considered. Staff was courteous during the times I dealt with them. One thing I did like was the hotel's proximity to the Whole Foods market, where we do a lot of our shopping and occasionally will eat meals at the café. I would not stay here again, but I'm only saying that because we found another hotel in the area at which we had a superlative experience and will likely stay there if we ever find ourselves passing through or visiting Lake Norman area.
September 24, 2015