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Rated 4.5 out of 5 by 194 reviewers.
Rated 4.0 out of 5.0 by Nice place but rude staff............ I very much enjoyed my stay at this location. The rooms were nice and the breakfast was great! The only issue I had was the night clerk. I had a late check in around 10pm or so. The guy running the desk did not say "Hello" or "Welcome" . He just blurted "You checking in?"......."ID and Credit card" I mean really!?!?! I again engaged the clerk with my platinum rewards ID to make sure I was checked in correctly. What did I get?............"ID and Credit card" So the guy was not too friendly, but overall the stay went well! 13 September 2013
Rated 5.0 out of 5.0 by TV Screen The only thing not clean that I could see was the TV screen. It was as smudged as my IPhone! It was only visible at an angle when the TV was off. No be problem though. 09 September 2013
Rated 3.0 out of 5.0 by Hard bed, soft shower Have stayed here before with better memories. This time the pillows weren't right (although there were many of them), the shower was not robust enough and the scrambled eggs only resembled eggs. Something wrong with AC because every time it shifted to actual cooling, it did so in a loud and continuing manner. Didn't complain on site because I don't like to be negative to personnel in person. Thanks. 01 September 2013
Rated 4.0 out of 5.0 by Clean facility Clean facility. High end furnishings. The only issue was the lady that gave me directions to the hotel told me to go through the Target parking lot. I drove behind the Target & got lost looking for the hotel. I was extremely frustrated & not in the mood to search for a hotel after a long day of driving. I was suppose pass the Target (on my right) then go thru the parking lot passing other stores -I think Lowes-on my right. I just wish she made the direction more clear & my experience would have been Excellent. 25 August 2013
Rated 5.0 out of 5.0 by Over all great service. One of the BETTER Holiday Inn Express. The price was right. 23 August 2013
Rated 3.0 out of 5.0 by One night stay This was a one night stay for us on our trip back from FL...we checked in around 9pm. FYI this hotel does not have rooms with 2 double beds so we had to get a room with a king and a couch bed. Linens in bags in closet. Opened them up and they were dirty. Hair all over them. Called the front desk and they brought us clean ones...daughter ended up sleeping on unopened couch since mattress cover was dirty as well. Breakfast the next morning was good. Nice choices and pleasant people. 20 August 2013
Rated 5.0 out of 5.0 by Tired from the road - stay here Pleasant staff make you feel welcome, quiet room makes you sleep wonderfully and get back on the road early and well rested. 18 August 2013
Rated 4.0 out of 5.0 by Excellent Staff The staff at this HI Express was very accomodating and greatly appreciated. My experience from check-in to check-out was very positive. :-) However, I do wish this hotel offered a variety of room types, not just king suites. 13 August 2013
Rated 5.0 out of 5.0 by Spacious room. HDTV. Great Service! Stay was great and very relaxing hotel. Wonderful location close to food and highway. 07 August 2013
Rated 5.0 out of 5.0 by Southern Comfort to the Max Our room was bigger and roomier than anticipated. Everything was clean and new looking. 05 August 2013
Rated 4.0 out of 5.0 by A Predictably Good Stay Staying at any HIE is great because it's always predictable. Comfortable beds, relatively quiet halls, wifi, all the basics of a decent hotel stay. This location was no exception. The staff was VERY friendly and courteous. The free pretzels/goldfish offered for Rewards Club members made me chuckle. Thoughtful, and good to know they think of the little things, but nothing that I would've been heartbroken had it not been offered. Room was very clean, and linens were provided for the pullout sofa so my younger brother could stay in the same room. He did remark, however, that the mattress on the sofa bed was not comfortable at all. But we weren't charged for a 3rd person, and it's a sofa bed so expectations weren't that high. The king bed was very comfortable for my wife & me. Water pressure in the shower was fantastic, and the Bath & Body Works soap was a nice touch to her. The facilities all-around were very clean. My rating on value is a "3", not because it's bad, but just very average for the price range and amenities, but nothing that makes it stand out from other brands in the same price range. My only complaint is with the breakfast. Available every day is sausage gravy & biscuits, eggs (from a carton), sausage, cereal, cinnamon rolls, yogurt...and what we were most looking forward to...fresh pancakes. We made it downstairs to breakfast at 9am (breakfast closes at 10), and discovered there were no pancakes. Plenty of other choices to meet our appetites, but the highlight item on their breakfast buffet was not available. The reason? They simply didn't have any batter. A slight oversight in planning by the kitchen management, but very forgivable. Fresh fruit would be a nice, healthy option as well. I gave it a "3" for no pancakes, but had plenty of other options. We will certainly stay here again next time we're in town. It is predictable in every good way. I've never been dissatisfied with a stay at HIE. Hopefully next time, they'll have pancakes. ;) 26 July 2013
Rated 5.0 out of 5.0 by Very nice rooms and great value Rooms were very nicely decorated and well appointed! 04 July 2013
Rated 5.0 out of 5.0 by Nice surprise After a 13 hour travel day we were surprised to be invited to a manager's reception at check-in. The buffet included an adult beverage, pasta, pizza and salad from a local Italian establishment. Hit the spot...and we did not have to leave the hotel until after the complimentary breakfast in the morning....Lucky us!! Close to highway exit but a little difficult to find...sort of hidden... even when following signs....easy access back on to highway. 04 July 2013
Rated 1.0 out of 5.0 by Worst HI Express Ever I stay in a lot of HIE when I travel. It is actually my choice of hotels so I really try hard to stay. The hotel staff did not clean my room on Saturday. The staff at the desk, when you could locate someone acted if they did not care at all my room was not cleaned. I was given the name and number of the manager to call on Monday. I did call the manager on Monday who was more concerned about offering me 5000 points and a free night later at the hotel instead of understanding my concerns. She offered a free night without giving me anything in writing that would back up the free night offer. The staff and manager were more concerned about if I left a do not disturb sign on my door and after telling them I did not, they had to go check the paperwork of the housekeeping staff to see if I was telling them the truth. This hotel staff and management are a joke. 28 June 2013
Rated 3.0 out of 5.0 by Very good service The staff was very friendly, knowledgeable and kind. Room was good, however, we could not open any windows to let fresh air in. Great location, close to major shopping center and highways. 25 June 2013
Rated 5.0 out of 5.0 by 2nd stay here...and would stay again The staff is very welcoming and friendly. They make you feel that they are there to help you. Room was very clean (both times I've stayed). Breakfast was great and the hotel overall is very clean and up to date. Would recommend to anyone. 24 June 2013
Rated 4.0 out of 5.0 by Weekend getaway We took our boys away for a weekend getaway and they had a blast. 22 June 2013
Rated 5.0 out of 5.0 by very clean loved the business after hours on Tues and Weds. Thank you for making it easy to relax 18 June 2013
Rated 5.0 out of 5.0 by spacious room and many extras We stayed 3 nights and enjoyed our stay - the value was awesome, and the breakfast was very enjoyable. We will stay here again when we are back in the area. I will also say that our experience at this Holiday Inn express will put this hotel chain at the top of our list when traveling. 17 June 2013
Rated 5.0 out of 5.0 by Location, Location Location In town for nieces graduation and getting together with family. Close to everything; family, restaurant's, downtown Charlotte and entertainment. 16 June 2013
Rated 5.0 out of 5.0 by Great place! My two young children and I stayed overnight and got a wonderful deal on the room via the hotel's web site. The service was good, the hotel was clean and the location great. The setting makes you feel like you're away from it all but you're actually very close to anything you need. We had to leave before breakfast so can't review that. But this was a great place for comfort and affordability. There is a pool but it's small -- 5 ft max. But for someone with children, it's actually perfect! 08 June 2013
Rated 5.0 out of 5.0 by Wonderful place to stay We were warmly greeted upon our early arrival and given our choice of floors for our room. When we entered our room we found it was a suite at the same price as the king size bed room we had reserved. We were in town for our granddaughter's graduation and it was quiet when we came back evenings to relax and sleep. Room was VERY clean. Linens were fresh every day. Breakfast was good and lots of it. It was a great overall experience and we would not hesitate to stay here again. 07 June 2013
Rated 5.0 out of 5.0 by Great Service and room Enjoyed our stay in Huntersville.... It was nice to relax after being on the road.... 07 June 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Staff The room was large and laid out well. Plenty of room to spread out and work. Rosa was very friendly and helpful--from restaurant recommendations to helping with a fax. Always nice to get the Priority Club drink and snack--does not happen everywhere I stay! Now that I know how to find my way to this hidden location, I will stay here again, and hope that Rosa is at the front desk. . 05 June 2013
Rated 5.0 out of 5.0 by Always pleased with our stay at this Holiday Inn! We stay at this Holiday Inn Express often and we are never disappointed. We always have a clean comfortable room and the staff is always pleasant. 30 May 2013
Rated 5.0 out of 5.0 by Pleased I would recommend this place,Me my wife had brought our 9 year old granddaughter to huntersville for a bowling tournament,Staff was very nice and helpful. 17 May 2013
Rated 5.0 out of 5.0 by Great place to stay ! Clean,and friendly staff. They went far and beyond to make us feel at home. 12 May 2013
Rated 3.0 out of 5.0 by poor management/housekeeping I stay at a lot of HIEX hotels and I have stayed at this hotel before and had better experiences. My wife and I left the hotel at 10am on Sunday morning and returned at 8pm and the room had not been cleaned. I called the desk and was told it was too late to do anything about it but if I came down to the desk she would give me a new set of towels [not I will bring you a set of towels]. i went down to the desk and retrieved the towels but felt that there should have been an adjustment to my bill and there was not. In addition, the room was generally clean although the cord for the hair dryer should have been replaced a while ago as it was stretched way out of shape and it took a while to get all the knots out of it before it could be used. Seems like a well trained housekeeping staff would have noticed this and got it replaced. On leaving the next morning I noticed the housekeepers were cleaning rooms while watching TV, probably too distracted to notice problems. Also I had to wait 5 mins at an empty front desk before I could check out. The front desk shouldnt go unattended that long. 11 May 2013
Rated 3.0 out of 5.0 by breakfast The breakfast was so so, nothing special, juice watered down, not real juice, variety of items was less than average, nothing special. But the coffee was good, so that made up for everything else. 10 May 2013
Rated 5.0 out of 5.0 by Wonderful King Suite Enjoyed the couch from which we could comfortably relax after our long drive from Florida and watch the large HD TV. Also appreciated the separate lighted vanity area adjacent to the bathroom as well as the mini-kitchen. Very friendly and helpful staff. Did not utilize but noticed that kitchenware is available from the front desk and appreciated that feature. Easy on and off the highway. Plenty of nearby dining choices. One of our favorite Holiday Inn Express stays, and we have had many! 10 May 2013
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