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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 291 reviews
91%
Recommend This Property

Ratings Breakdown

291reviews

  • 5 Stars
    212
  • 4 Stars
    45
  • 3 Stars
    14
  • 2 Stars
    11
  • 1 Stars
    9

4th of July Weekend

By

15 July 2016

club

Great property with easy on and off access from Interstate 10. Courteous, professional, attentive staff. Spacious room with mini-fridge, flat screen TV, and extraordinarily comfortable beds. I loved that they provided both firm and soft pillows..... labelled on the pillow cases.... to fit individual preferences.

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Friendly and courteous team, neat and clean

By

14 July 2016

club

Best possible experience I could have had. Traveling with a young child and another adult with their service animal and we were greeted like family at the desk. Not one single problem. The entire team was very professional and kind.

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great Hotel!!!

By

07 July 2016

club

At first the person at the front desk didn't acknowledge me, she seemed too busy on the computer but as soon as i made it obvious that i was there she turned my experience around. great Hotel!!

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Good Stay

By

02 July 2016

Stayed here for one night while traveling. Room was comfortable and large. Bathroom was large and well ventilated.
Breakfast was great, and dining area was spacious. I would definitely stay here again. It is a good example of what I have come to expect from Holiday Inn Express.

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A good place to stay

By

20 June 2016

club

Comfortable and convenient place to stay while traveling across Florida

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the house keeping manager

By

11 June 2016

club

the manager was very nice and professional and made sure that our complaints were taken care of

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Great stay while on the road!

By

08 June 2016

club

I have had great experiences with Holiday Inn Express hotels and chose the Chaffee-Jacksonville West for my overnight accommodations while traveling to Florida.

I was greeted with courtesy and all aspects of my stay were great.

I especially liked the breakfast!

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crusie Vac

By

02 June 2016

There were a lot of eating places walk able from location. So after traveling in a car all day it was nice to get out and walk. After eating it was nice to go back and set by the pool to relax. I also had easy access off the highway.

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Wonderful Service

By

01 June 2016

I have only stayed here a few times, but when I arrived on May 21st, I was greeted by name by Carlos P. That felt great after a long drive.
Later that evening, a female front desk clerk recommended a great restaurant. She was very courteous and friendly. Her recommendation was excellent.
I always feel safe when I stay here and the staff has always been professional and friendly.
Rooms are clean and breakfast is great.

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Clean room and great service

By

25 May 2016

I've stayed at this hotel a few times, and it has been clean every time. The front desk staff is friendly and efficient.

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Front Desk Great. Housekeeping not so much

By

25 May 2016

club

The service at the front desk was friendly and efficient but was disappointed in housekeeping. Did not replace shampoo so I ran out. The internet was out one night so that was a pain. Other than that a good experience overall

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great staff and nice hotel

By

25 May 2016

Stayed on business and found the hotel and staff to be excellent.

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