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Rated 4.5 out of 5 by 174 reviewers.
Rated 3.0 out of 5.0 by Stinky room The front desk clerk was not friendly. The room stunk. Was not offered another room. 22 August 2014
Rated 5.0 out of 5.0 by GREAT HOTEL Very clean rooms, Super friendly staff, Very Confortable Beds and dark out curtains are wonderful for sleeping In.. 20 August 2014
Rated 5.0 out of 5.0 by Hotel Stay The hotel was clean and comfortable. The staff was welcoming and friendly. We will definitely be back to stay. An added bonus they allow pets for a small fee. 20 August 2014
Rated 4.0 out of 5.0 by HIE JAX EAST The room was very spacious and the bed was comfortable. However, one can hear neighbors if they turn up the volume of their TV. The breakfast featured a pancake printer! This was the best of all. 19 August 2014
Rated 5.0 out of 5.0 by Great Stay All joking aside from sleeping at a Holiday Inn Express, it wasa wonderful experience. Great staff, friendly and attentive. Clean and accomadating, breakfast was excellent, room was spotless. 19 August 2014
Rated 3.0 out of 5.0 by stinky room I was coming from I-10 and was very difficult to find. Should have directions listed on page. The evening desk clerk was not the friendliest. I was supposed to have a non smoking room but it smelled like someone was smoking in it. When I asked about the room they did send someone to spay a fragrance to mask the smell. It only helped a little. She said they did not have any other room to put me in. I always stay at Holiday Inn express whenever I can. There are several reasons but one is the cookies. They offer free cookies and my children really like them. We checked in around 6pm and they were out of cookies. May not seem like much but my children look forward to them. She stated that she only makes one batch and when it is out that is all there is. They are suppose to be available till 8pm. Breakfast, the comfort of the bed and the quietness of the a/c were very good. 18 August 2014
Rated 3.0 out of 5.0 by Front desk has no idea what customer service is If you are a loyal member of IHG and have become accustom to being welcomed as a platinum member this is not the hotel for you. This is the first hotel where I've been asked to wait three hours for a room because the house cleaning crew came in late. Michael at the front desk was just rude and never offered any welcome gift or said anything about my status. Breakfast was also lack luster in that 4 or the 6 hot items were empty one of my days, but Michael came over and got his sausage. 18 August 2014
Rated 3.0 out of 5.0 by Elevator squished rooms We stayed the weekend to meet up with in laws for a college graduation. If you get put in one of the rooms that is in the elevator area, ask to be switched immediately,. Not only is it smaller than the same price rooms located elsewhere, it is noisy, does not get dark and just plain awful. Staff was always super busy so we didn't bother with it but I didn't get good sleep. Breakfast was ok. Everything is microwaved... if you asked staff to bring out something that was out she would just kind of look at you and say, i will get to it..... at the closing time of breakfast.... on the dot, she threw everything away, even if people were still eating. You couldnt even refill your juice... 13 August 2014
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