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Rated 4.6 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Peaceful atmosphere My wife and I stayed at this hotel for one night. We were in the area for a funeral and met our son and his family at the hotel. They were guest of the hotel also. In fact, they located the hotel. The price was good for the area although it was somewhat more expensive that other Holiday Inn Express hotels that we have stay in. We stay in HIE most of the time when we travel. We would recommend this hotel. September 23, 2015
Rated 5.0 out of 5.0 by Pleasantly Surprised Comfortable bed and cleaning staff did a great job. My only complaint was that I could hear people talking, I think from the next room. This did not go past bedtime, so they did not keep me awake. There were more choices for breakfast than I expected, including hot eggs and sausage. September 20, 2015
Rated 3.0 out of 5.0 by Bad customer service and inside hotel first floor poor poor cell phone sevice So I check in and once I got in to my room on the first floor I had bad cell phone service with my Verizon phone, for business purposes I gave my job and people that needed to get in contact with me the hotel phone number and my room number. So on one evening when my phone was not getting any service my job and co workers call me in my room. Then I heard someone knocking at my door when I opened it, it was this Caucasian lady that was working the front desk telling me she is tired of getting up to answer the phone to transfer it to my room I told her why she still said she was tired of getting up to answer the phone, I said ok. I went outside to see where she was sitting, so for one she was not sitting watching monitoring the front she was in a side room on another computer. To me she was very unprofessional with the way she portray herself and the being the face of IHG she was not doing her job by coming tot he room to tell me she is tired of getting up when the front desk where she is supposed to be monitoring was only a few steps from where she was at playing on another computer, I explained to her that I am not getting phone service so if anyone calls for me for her to please forward the calls. Upon checking in I was never recognized as a Gold Member I never got my welcome points or my IHG Gold level status was never acknowledged. Overall I never felt at home during this stay like I always do when I travel for business and stay with IHG ive always been made to feel like I am at home with great customer service, this stay it was the opposite, the room comfort of the bed was great location was good other than that I didn't not enjoy my stay . September 18, 2015
Rated 5.0 out of 5.0 by Lovely Hotel I have stayed in a number of hotels in Mayport because my son is stationed there. This Holiday Inn Express is the nicest hotel in the area. The beds are comfortable, the rooms are extremely clean, the service is excellent. It there could be one improvement, it would be the pillows are a little too soft and big for me, but that's just my personal preference. Had a great stay and would definitely stay there again. September 10, 2015
Rated 5.0 out of 5.0 by Wonderful experience My wife and I had booked at another hotel and were appalled by what we walked into. We had to stay the one night as they would not refund our money. My daughter found this Holiday Inn Xpress down the street from her home and booked us for the next 2 nights. Hotel meticulously clean, great breakfast, our room was extremely comfortable, clean and quiet. We would recommend this particular hotel to anyone visiting that general area. Staff also were extremely courteous and went out of their way to make sure we were comfortable and happy We will surely stay there again on our next trip to Atlantic Beach. Great job staff....... Don and Bettelou September 4, 2015
Rated 5.0 out of 5.0 by The customer services wsa outstanding This was one of the best Holiday Inn , I stay at. I had a wonderful time there. I'm looking forward to returning . September 1, 2015
Rated 4.0 out of 5.0 by Comfortable bed and clean room I actually enjoyed getting into the clean king bed with several comfy hypoallergenic pillows. I slept well and there was very little outside noise. The air conditioning, while temp controlled, did not make a great deal of noise either! August 10, 2015
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