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Rated 4.3 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Perfect hotel for cruise port This hotel is only blocks from the Jacksonville cruise port. They also provide transportation to the port. It was a nice hotel to stay at before the cruise. The hotel staff even let us have a late checkout so we didn't have to be to the port early. Would suggest staying at this hotel. 20 January 2015
Rated 4.0 out of 5.0 by Great Choice for Pre-Cruise Stay We stayed here one night prior to our cruise. The lobby and public rooms made a great first impression. However, the room was a little outdated seemed to need a thorough cleaning. The wall mounted thermostat did not control the AC/heat and when the unit was turned on, it blew out smelly, musty air. Not a huge deal, since we just turned the unit off. The beds were super comfy and had a ton of pillows. We slept well. The free breakfast was standard fare: scrambled eggs, turkey sausage, pastries, bagels, and hot and cold cereals. They also had biscuits and gravy, which were quite good. We purchased the cruise parking package and felt that our car was safe during our trip. The shuttle to the port was on-time and we were very pleased at the service we received on both trips. Will most likely stay here again if we cruise out of Jacksonville. 20 January 2015
Rated 5.0 out of 5.0 by air conditioning unit not working properly Called down to front desk to ask about AC and they had a staff member up to my room within 5 minutes. He was very polite and explained to me how to work the unit as you had to put the dial a certain way and such. The front desk was excellent. The room was very comfortable and enjoyed our short stay. 16 January 2015
Rated 5.0 out of 5.0 by Front Desk Staff They were amazing as we traveled on Christmas day and had a hard time finding a restaurant for dinner. Everything was closed in the area but the staff kept checking until they found us a nice place to eat! 09 January 2015
Rated 5.0 out of 5.0 by Staff was great! We had a great time at this hotel. The staff was very sweet and informative. I was concerned with leaving my car there while we went on our cruise. But the reassured me that it was going to be safe and it was! The ride over to the boat was great. But the best part was after the cruise. We arrived and got off the boat and it was so cold. Everyone was bundled up. Our hotel van was the first we came to. They had it all warm and got us back right to our car very quickly. We will use this hotel again. 08 January 2015
Rated 5.0 out of 5.0 by Great location for cruise! Beds are very comfortable and good water pressure. The staff is very helpful and friendly. The last time we were there they recommended a good Italian resturant that delivered. We will stay again when in the area. 03 January 2015
Rated 5.0 out of 5.0 by Good Hotel I stayed in this hotel for two nights. I enjoyed very much staying in this hotel. everything was fine and great. 31 December 2014
Rated 5.0 out of 5.0 by Front Desk Personnel We had a unique experience while staying at your hotel. Our cruise was delayed because of fog and we had to stay in the hotel lobby most of the day with other guests that were scheduled on the same Carnival cruise. Your employee, Amanda, exceeded our expectations for service and efficiency. She was alone most of the afternoon but remained in control and accommodated everyone.....with a smile. This was an unusual situation but it is good to know that she remained calm and in control at all times. 16 December 2014
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