Rated 4.1 out of 5 by 108
Rated 4.0 out of 5.0 by T58589 Comfortable place after a long day
My trip was for business and pleasure, and overall, it was good. The only recommendation I have for the hotel staff is to have another person helping during the breakfast, as the food was always running out, and the staff could not seem to keep up with clearing tables. Overall, it was a clean room, great sleep, and good value.
August 25, 2015
Rated 2.0 out of 5.0 by Aivee Great customer service but bad in-room cleanliness
Customer service was friendly and good but overall cleanliness in room will need to be improve tremendously.
August 23, 2015
Rated 4.0 out of 5.0 by Kalimdor Great Location
The wind blowing straight to me is quite uncomforable, and also bed too small for 2 persons
August 22, 2015
Rated 5.0 out of 5.0 by TOMOTOHO 落胆しています。
August 21, 2015
Rated 5.0 out of 5.0 by sanjay6 Comforatable corner Room
Excellent stay but breakfast choices were limited
August 17, 2015
Rated 3.0 out of 5.0 by Malibu Has improved and Can be better
From my last visit and feedback a month ago, I have seen some improvements especially in the cleanliness of the room and replacing the face and hand towels. Slight improvement can be made by being consistent as there were days, it was not replaced.
A big improvement can be made in the front desk. I had problem with my big heavy luggages. Rather than offered a help, I was given the policy of the hotel that guests need to carry their own luggage when I asked for a help to bring them from the roadside to the hotel as the car could not go into the hotel. Similarly when I asked for a slipper and toothbrush to be delivered into the room.
In addition, it will be good to replenish the stock on time. After staying for 5 nights, the simple strawberry jam was still out of stock.
I still have some trust that the hotel management will look into this and bring up the customer oriented service like other Holiday Inn Express I have experienced in other countries.
August 16, 2015
Rated 5.0 out of 5.0 by davidng1910 Wonderful stay at Holiday Inn Express Jakarta Thamrin
Green oriented, compact room design, wonderful sleep experience, good internet service, friendly service crew are those i experienced when staying in the hotel recently, and i thought it will be good for me to share with others
August 16, 2015
Rated 1.0 out of 5.0 by クプクプ 空調、シャワー、テレビ、冷蔵庫は合格点
smart hotel の隣と説明しないとならない。
August 12, 2015