Rated 4.2 out of 5 by 175
Rated 5.0 out of 5.0 by South63 5 out of 5 stars
I rated my experience at this hotel with 5 out of 5 stars. Everything was above average, from the staff, to the room, to the location, to the overall facility. I would recommend this hotel to anyone traveling in this area.
July 4, 2015
Rated 5.0 out of 5.0 by lin xia Comfortable bed and nice breakfast
Feeling so good each time when i stayed in this hotel.
June 29, 2015
Rated 4.0 out of 5.0 by Johnt1 Clean and comfortable
Presentation was good from staff, felt friendly
Room/suite large and very clean and appointed well. The furnishing were outdated (carpet,drapes etc)
Bathroom vent fan did not work
Tube to difficult to get in and out
Tube needs additional handicap bars
Overall very good stay
June 24, 2015
Rated 2.0 out of 5.0 by GvlGrandpa Less than expected from a HI Express
Bad weather and heavy traffic made us stop earlier than we had expected and we stopped at this hotel without looking at the reviews. Our experience was not what we have come to expect from HI Express - and we travel quite a bit (four other HIEs just in the six days before this one). The price was a bit much for this location in comparison to others and as someone else said, the internet is slow - even by DSL standards. The first room they gave us, the bathroom door creaked VERY loudly and wouldn't even close (they sent someone to fix it after we changed rooms and we could hear the squeak with the room door closed as we walked down the hall); the second room, again a loud creak but at least it would close. Phone wouldn't work - front desk said because there were two lines - I wouldn't have said anything if I hadn't checked both lines (not even a dial tone, but the attitude of the desk clerk about this and pool towels made us (forgive the pun) throw in the towel). There was far too much air freshener - made you wonder what they were trying to cover. The worst though was the traffic noise - the hotel is VERY close to I-85 and even with the a/c fan on high, the truck noise during the night was horrible. The icing on the cake was my wife's toe being stabbed as she walked between the beds - there was an open safety pin that had been vacuumed into the carpet. The bathroom was definitely a plain jane with few toiletries and old fixtures - no soap dish or shelf in the tub to put anything, towels were a bit ragged. We did not receive a copy of the bill (which is usually slid under the door during the night at other locations). Not the worst experience at a hotel, but definitely not up to what we have found in the majority of HI Express. Would not recommend this hotel.
June 12, 2015
Rated 5.0 out of 5.0 by PA Mom and Dad Convient
Was a great place to stay while visiting our son. It was clean and easy access to him. Staff were friendly, room was clean.
June 9, 2015
Rated 4.0 out of 5.0 by driver99 Visiting friends
We arrived at the hotel early in the AM (late) and was greeted by a friendly front desk attendant. The room was clean and comfortable. The food was standard, decent, and was plentiful. The elevator was a little slow, but could not decide exactly why, perhaps someone was holding the door open on another floor.
The biggest disappoint was the internet, it was unusable. We connected without issue, but the thruput was unbelievably slow. I did a tracert and found that it took 3 seconds JUST to leave the hotel. I don't know if the equipment was old or broken, but when I did a speed test the results were terrible. The MAX speed (checked many times during the stay) was 300kbps which along with how long it took for the packets to leave the hotel, made it useless. When it took 9 seconds to load the google search page which has almost nothing on it, I decided it was not worth fighting it.
I mentioned it to the front desk she jokingly said that it was very slow and her pages were taking a long time also. - I told them about how long the packet took to just leave the hotel.
The checkout was quick and accurate
June 9, 2015
Rated 5.0 out of 5.0 by carnigie 6 hours
stopped 2:30am, left 8:00am
slept great. great breakfast for me - turkey sausage and egg cheese omelet.
Slow check in but really nice, caring people.
June 8, 2015
Rated 4.0 out of 5.0 by Kingsmountain Great front desk personnel
We come to this hotel in our visits to kings montain. Front desk people are always so nice and, they are a plus! Rooms are nice and breakfast environment very welcoming.
June 4, 2015