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Rated 4.0 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable Checking in was quick and the staff were all very pleasant and helpful. We had booked online but were offered a choice of floor and whether we wanted to be at the front or back. Guess the front would have the better view but the back was soooo quiet! Good choice for breakfast. Was great to be able to leave the car and walk everywhere. Love Hull - it deserves to become a city of culture. Great concert from Hull Philharmonic and visit to Ferens Art Gallery. 27 February 2014
Rated 1.0 out of 5.0 by Very poor experience There was a loud repetitive knocking noise in my room all night and as the hotel was full, there was no other room to move into. The night receptionist was unable to help and did not even mention the possibility of any compensation. Furthermore, the telephone in my room did not work and the shower gel holder was full of mould. An altogether extremely disappointing stay. Definitely NOT up to the normal level of HI Express that I have come to expect. 20 February 2014
Rated 2.0 out of 5.0 Single Beds - Not so good! I travelled up from London for a 2 nights stay and when i arrived i was put in a room with 2 single beds. which i wasn’t even advised at the reception when i checked in, only to find out when i got to my room. i called reception, they said that all the rooms in the hotel were booked that night and they couldn’t do anything for me. So fair enough, i thought, it’s not a big deal until i went to sleep on one of the single beds. VERY uncomfortable and every time i turned the bed would move, it seemed like 2 foldable single beds in my room. i complained to reception and they didn’t and couldn’t do anything about it. i should have been offered some points at least on my membership as an apology. but i got nothing! It was clean room and warm. but wouldn’t want to be sleeping on a single bed again! Lucky i didn’t bring my wife with me this time i went on business! 20 February 2014
Rated 4.0 out of 5.0 by Pleasant stay; helpful staff Room was clean and comfortable. Staff behind the front desk were always very pleasant and helpful, especially with details of the car park and in extending our stay. 16 February 2014
Rated 5.0 out of 5.0 by It's great This hotel is central, excellent value , clean ,comfortable and you even get an excellent do it yourself breakfast. I d recommend it. Stayed at least 3 times now and it's been great value each time. Position is perfect for shopping, marina, theatre and university visits. 14 February 2014
Rated 4.0 out of 5.0 by PLEASANT STAY PLUS : WE WERE GREETED BY A FRIENDLY YOUNG LADY ON THE DESK WHO EXPLAINED THE PARKING PROCEDURES TO US AND TIMES OF BREAKFAST ETC. WE HAVE STAYED A FEW TIMES BEFORE AND ON THIS OCCASION WE NOTICED THE TABLES WERE CLEARED QUICKLY AND THE RESTAURANT STAFF WERE MORE VISIBLE. THE HOTEL WAS VERY BUSY AS STUDENTS WERE GRADUATING AND MORE SEATING WAS AVAILABLE IF REQUIRED. MINUS: THE PLATES FOR THE HOT FOOD ARE ALWAYS COLD AT THIS HOTEL. I HAVE RAISED THIS MATTER SEVERAL TIMES BEFORE BUT THE ISSUE HAS NEVER BEEN RESOLVED OR INDEED AN EXPLANATION GIVEN AS TO WHY THIS IS!!. WHY PRESENT HOT FOOD AND LEAVE COLD PLATES?? OUR GRANDSON. AGED 7, WAS STAYING WITH US AND YET THERE WAS ONLY 2 CUPS IN THE ROOM. I HAVE RAISED THIS BEFORE AND THE MANAGERESS APOLOGISED. IF YOU KNOW 3 PEOPLE ARE IN THE ROOM WHY PROVIDE CUPS ETC FOR 2?? 05 February 2014
Rated 5.0 out of 5.0 by Good Hotel Lets be honest, Hull isn't the most exciting place to stay, but the hotel staff and overall hotel experience made a pleasant overnight business stop. Would happily stay again. 04 February 2014
Rated 4.0 out of 5.0 by Bypass the street lobby! I've stayed at this hotel on 3 occasions and will stay again, there is an excellent curry house near by! The rooms are always clean and tidy, staff friendly too. The only gripe is the strong smell of urine from the ground floor street entrance, it can be smelt as high up as the 4th floor stairwell, quite nasty. That aside, no issues. 27 January 2014
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