Rated 4.5 out of 5 by 161
Rated 2.0 out of 5.0 by Mrs Redd The First Bad Experience ever had at the Hotel .
Came out Sunday night due to a Death of Family member was treated awful by the Customer service Rep Britney. Was Rude would not allow me to get room with cash . Did not have time to go to bank because of the emergency . So did not have enough money on card for the $15.00 deposit hold . There was not manager on site for me to speak at that time call Reservation a they spoke to Brittney she was screaming at her as well I would like to Thank Katelyn so......... Much for all nof her help she book room with my rewards points Thank God this was about 2:00am Monday morning . They Mrs. Caroline came in which I visit about once every month sometime twice She was awesome .She got me ac call back from Manger Eric which handled my issued . Thank You all for trying to make thing right . I realize everyone is not Customer service Material . I have been in the business for over 15 year and will never dream to treat anyone in that manner . God Bless You All... And for you Brittney I'm yet praying for you . I know God is Able .Be blessed my love
July 24, 2015
Rated 4.0 out of 5.0 by GaBama0812 Very comfortable and relaxing
The room was more than we expected! Very clean and comfortable. The front desk associates was very helpful in suggesting touring sites and restaurants to visit.
July 23, 2015
Rated 5.0 out of 5.0 by Gyant61 Laid Back in LaPlace
My experience was short and sweet, we were passing through on our way to Georgia just to rest. The staff there are friendly and accommodating. The view of the Louisiana landscape of trees covered with moss, the bayou, and occasional visit from the local wildlife reminded me of the true essence of Louisiana, what has been affectionately known as Sportsman Paradise.
There's no Place like Home!
July 23, 2015
Rated 5.0 out of 5.0 by Drhino Great stay
This was a very good hotel. Only problem we had was wireles connectivity. Was given two adjoining rooms due to larger room having problem. Separate room for the kids, AWESOME!
July 22, 2015
Rated 5.0 out of 5.0 by Kaci-can Excellent room
We thoroughly enjoyed our night at this property. We slept well and enjoyed the nice shower in the morning. We generally look for HIE properties when we can.
July 22, 2015
Rated 5.0 out of 5.0 by TinaTaylor2 Clean, cheerful property.
The design / décor is new and different. The pool was sparkling. The laundry room was convenient but the equipment is surprisingly dated. The staff is exceptional.
July 21, 2015
Rated 5.0 out of 5.0 by Tired Family with Kids long day of travel
Very NICE staff
Very nice beds
Would recommend this hotel.
I traveled with 3 children and the room accommodated us very well.
July 21, 2015
Rated 5.0 out of 5.0 by AngieAR Best hotel experience--EVER
Customer service is what won me over at this hotel. Yes, the amenities are fantastic--nice bed, fluffy pillows, excellent decor, whole body shower, gorgeous view of the swamp, great breakfast with a variety of delicious choices and a manager's reception at night with heavy hors d'oeuvres and wine, a clean salt water pool... But, it was the people that set this fantastic hotel apart from all others I've stayed in. Anything that I needed was met with great enthusiasm by the front desk staff. They absolutely went above and beyond with accommodating me and making me feel like I was extremely important to them and making sure my stay with them was incredible. I'd especially like to thank Brittiany, who I had to bother the most with my requests at night and she happily responded to my every need. Kelsey was also wonderful, as she worked hard to make sure that I was placed in a room that was quiet and comfortable (I'm like the princess in The Princess and the Pea). She made sure that I was completely happy with my placement and my accommodations. Nicky, Ashley, and Caroline were happy to answer any questions I had and made excellent dining recommendations. All of them knew the area well and were able to give good advice when asked, and they were all so friendly! I have traveled a LOT, all over North America, and this is bar-none the best week I've ever had in a hotel. Thank you so much!!
July 19, 2015