Rated 4.3 out of 5 by 76
Rated 5.0 out of 5.0 by HotelGuest2000000 Service
Great service, room was great. Location and service was great as well.
16 October 2014
Rated 1.0 out of 5.0 Very Horrible Smell
I would not recommend this hotel due to the fact that the hotel had a old smoke and moldy smell. It was so bad that I had to eat my food in the car because I was unable to bare the smell any further. The towels had the same smell and very hard. It took days to get the smell out of my clothes, pillows, blanket when I got home. It was so bad for me that. I checked out the night before; and just drove home all night instead of staying until check out. I am now staying at the Garth Road location in Baytown and the front desk ladies remember my name. They greet me each time I walk in from work. They ask me if need anything; even recommend places to eat. Being that I travel to this area a lot; I will definitely try Garth Road location first and if they are booked. I will try the Marriot next door...if all else fails....reschedule my trip.. That's who seriously unhappy I was with my stay. Oh one more thing. Upon check out they had an inexperienced young lady working the front desk and she actually asked me if I REALLY needed a receipt. Reason being, because she was unfamiliar with the system. She had to call; I am assuming her boss to help her check me out. It literally took over 30 minutes to get checked out. As another tip...double check the expiration dates on the snacks at the snack bar. I purchased 2 items and they were expired!!!!
16 October 2014
Rated 5.0 out of 5.0 by Mike2223 accomodating staff
The travel agent that my company deals with made a mistake with my reservations. Two of my co-workers had reservations for two nights, but I only had for the one night. The front desk was able to make it possible for me to have a room the next night. She also followed it up with a phone call indicating that she was able to secure a room for me. It was very good service.
11 October 2014
Rated 4.0 out of 5.0 good service and comfortable room
this holiday inn was very clean and friendly service. The breakfest was very good with lots to choose from. The room was clean and compfortable with tv cable with lots of chennal to choose from.
11 October 2014
Rated 2.0 out of 5.0 by Grace1204 Uncomfortable Bed
Room was nice but the bed was EXTREMELY uncomfortable (hard as a rock). I already suffer from back issues and this bed aggravated my condition and caused pain that otherwise wouldn't normally occur if sleeping on a comfortable (non-firm) bed. If you like a super firm, then this is the perfect hotel for you...just wasn't the perfect fit for me :(
The hot food served at breakfast was not satisfying. The other foods were good but hot foods were not tasty and needed some work.
08 October 2014
Rated 5.0 out of 5.0 by gordon8816 greta place for overnight business stays
Stayed here 2 successive weeks during business trips from North Carolina. An excellent choice, good value. clean comfortable and relaxing. Very friendly staff. Room clean, bed comfortable and TV channel variety extensive (if you have time to view). In-room facilities, microwave and refrigerator useful additions to normal IHG hotels. Would recommend - easy traffic access to Rtes. 146, and 225 to I-10 etc and close to beach (15 minutes) south for access to large variety of good eating places, only 1 hour from Houston International airport. Breakfast more than adequate with good selection..
07 October 2014
Rated 5.0 out of 5.0 by Ttss Great Place
Staff was very friendly, the rooms were clean. Just an all around good experiance.
06 October 2014
Rated 5.0 out of 5.0 by ddawg212 laporte
it was a pleasant stay and the hotel staff were great
the room was comfortable
23 September 2014