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Rated 4.0 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by General service The staff was pleasant and kind from check-in until check-out. 01 September 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. More about my stay I spoke with staff members about some of the issues I had no coffee in the room and spoiled milk in the dining area refrigarator. They said it would be taken care of. 01 September 2014
Rated 5.0 out of 5.0 by Business as Usual Great stay! This property always takes care of me. And they now tell me its going under a renovation later this year-can't wait!! 30 August 2014
Rated 2.0 out of 5.0 by Arrive late for speedy check in I've used this hotel a lot over the years for business travel but lately I'm finding it difficult to check-in upon arrival. Twice now I've arrived around 4:15 to 4:30 and no room was clean for check-in. I always request a bottom floor room on my reservation and they never honor that request. Once decent hotel seeming to be trending downward. The Hotel is in a good location of Lafayette. 30 August 2014
Rated 5.0 out of 5.0 by Excellent stay in Lafayette During my stay for a Business trip in Lafayette, the Hotel staff , thoroughly impressed and Exceeded my Expectations, the room was impressive as well., the Comp Breakfast we Great, Enjoyed my stay. 27 August 2014
Rated 3.0 out of 5.0 by Very poor customer service In Lafayette for the all state games and Booked this location because it is close to the park and loyalty to Holiday Inn since I am a platinum elite member. Well when checking in I was NOT greeted as a IHG member and barely got a hello. I asked if the hotel was sold out for the weekend and was told no. I then asked for a complimentary upgrade and was laughed at and told "we don't do that here". On Saturday after the games we come back to the hotel and there is a sign saying the pool is closed for maintenance. After several parents asking why is the pool closed, the front desk personnel admits to putting the signs up because they didn't want to deal with the kids playing in the pool. Room was clean except for hair beside toilet. Nice hotel with many places the eat within walking distance. I cannot recommend this location. 23 August 2014
Rated 2.0 out of 5.0 by Needs help Nice property with comfortable setting. Have stayed here before. Terrible breakfast, room hot when arrived and nasty tub, especially if you want to take a bath. 22 August 2014
Rated 1.0 out of 5.0 by Poor Service I checked in on Saturday night and the front desk ckecked me into another person room therefore my card was authorized 3 different things and now i have 3 NSF in my account and my refunds will not be release until the 22 of August im just so upset, but the morning was horrible as well kids running through the 3 rd floor like a football game was taking place but she did correct that; ThanksAnd also i ask for a late checkout but the 11-7 didnt put the request on file and therefore i was awaken again by housekeeping asking at checkout 20 August 2014
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