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Rated 4.7 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by Noise My wife and I were on the first floor and it was very noisy at night from the floors above. We prefer staying on any level than the first level. 22 December 2014
Rated 5.0 out of 5.0 by Overall experience The reason for our recent four day stay was the marriage of our daughter. After a long day of travel we were warmly greeted by William offering his assistance in making us comfortable and he continued to do so during our entire visit. Carol, hostess for our delicious breakfast, was friendly offering us choices and we pbserved her treating everyone in the dining area the same. Also to be mentioned is the house keeping staff especially Maria assigned to our room. Our experience was warm and wonderful. We look forward to many more visits to Lake Wales and will stay at this lovely hotel. 09 December 2014
Rated 5.0 out of 5.0 by Great accommodations for the price The hotel is totally renevoted, includes hot breakfast buffet, rooms are spacious and they are pet friendly if needed. There aren't many pet friendly and good hotels in the Lake Wales/Winter Haven area. 05 December 2014
Rated 5.0 out of 5.0 by Very nice and helpful staff We would definitely stay at this hotel again. Very clean, and the staff did a great job helping us with several requests during our time there. 02 December 2014
Rated 5.0 out of 5.0 by Great hotel we've stayed at this hotel 4 times and it's a great place. 02 December 2014
Rated 5.0 out of 5.0 by Great Comfortable stay and fantastic staff Stayed a couple of nights in this hotel (9-10 Oct 2014) and I cannot say enough good things about the staff. They were very friendly, accommodating, polite and helpful. It's a long story (nothing to do with the hotel but my travel plans) but what you need to know is how flexible and helpful the manager and staff were. The room was extremely comfortable and after driving for 3 days straight from Canada, I needed a good rest in a comfortable quiet room. I got everything and more!! I highly recommend this hotel. I had reservations to stay for 2 weeks later in the month but due to uncontrollable circumstances I could not return to the hotel. I would definitely stay at this hotel in the future!! Thanks to all the staff. 21 November 2014
Rated 5.0 out of 5.0 by Wonderful place to stay! The hotel was clean and the staff were friendly. We had a good nights sleep with no interruptions from outside noises. The breakfast choices were adequate and tasty and the breakfast area was clean. The staff there were friendly too. We really enjoyed our stay and would recommend it for anyone needing a hotel in this area. 19 November 2014
Rated 5.0 out of 5.0 by Great Value -- Fantastic Customer Care This hotel was a pleasant surprise. The grounds are pretty, the hotel is well maintained. The room was a great size, with all the amenities needed by a business traveler. The bathroom has a nice sized vanity counter along with several rows of glass shelving at eye level. I could keep lotions, makeup and other toiletries there and still keep a clean counter (I KNOW other ladies think about this, too :-)) The best quality of the Holiday Inn Express was the level of customer service. Without fail every member of the staff was customer oriented during every interaction. I would stay here again. 16 November 2014
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