Rated 4.5 out of 5 by 94
Rated 5.0 out of 5.0 by Trichick Good breakfast and great service
Overall a very clean, well kept hotel. Visited overnight prior to a triathlon. Very accommodating to late check-out. Personable front desk employees. Would easily stay here again.
24 July 2014
Rated 5.0 out of 5.0 by TimeTravelertoLZ Had a good stay-cation at the Holiday Inn LZ
Overall a great stay. We stay at Holidays Inn frequently and this one was great. The staff is very nice and helpful. We enjoyed our time there. I would recommend this hotel, it gives you great value. Breakfast could have had more variety and occasionally they ran out of some stable items. The staff was great and very helpful and the managers night twice a week was great.
22 July 2014
Rated 5.0 out of 5.0 by Kramkedur The Experience
As soon as I entered the reception area, I was greeted by a very friendly receptionist. She immediately recognized my status and thanked me. In her efforts to upgrade my room, she also contacted the GM and Day manager there for assistance. All the staff greeted me at that point. I had arrived at the hotel hours before the scheduled check in time, yet there were able to find me a room and also upgrade the room for me.
22 July 2014
Rated 5.0 out of 5.0 convenient to everything
we stayed at the hotel for 5 nights. withing walking distance there were 4 or 5 restaurants. The staff was very friendly. We had a suite and it was great with sink, refrigerator and microwave. The room layout was also very nice.
17 July 2014
Rated 3.0 out of 5.0 by Mickey51 Returning guest, disappointing stay second night
I am a priority club member and returning quest to the Lake Zurich Holiday Inn Exp with reservations for 2 nights. I have never stayed at any hotel that did not straighten up your room on the second night. After being gone all day, from 7 a.m. till 7 p.m. to return to a room in the same shape as I left 12 hours before was very disappointing. Granted the hotel was booked full but adequate housekeeping staff should have been in place by management. After being outdoors all day in the heat & humidity, we were all looking forward to a shower before going to dinner. Surprise, a note was placed under our door, "Sorry staff could not get to your room. Go to the front desk if you need towels,etc." After 12 hours, they couldn't get to our room? After 45 minutes, did receive towels, no washcloths. Front desk did subtract a minor amount from our billing. I feel I paid top dollar for incompetency. Will I stay here again? Yes, I'll give it another try. Great location, staff friendly, (especially young lady in breakfast room), room and amenities are good, quiet & restful. Also, reservation clerk went out of her way to get me reservations for 2 nights, very commendable.
16 July 2014
Rated 5.0 out of 5.0 by Roberta Ann Great Experience
Stayed there to attend my nieces wedding. We had a free shuttle ride to and from the wedding/reception which was wonderful since we were not from the area and didn't want to have to drive at night in an area we were not familiar with. Very nice room, and good breakfast. Would stay there again.
15 July 2014
Rated 4.0 out of 5.0 by Hallguy Family get-together, we all paid different prices
The facility and room were great. Good breakfast. We booked our room by phone because my sister-in-law had reserved a block of rooms for out-of-town guests for her 20th anniversary party. There was supposed to be a discount. The rest of the family booked their rooms online. We paid at least $25 more than anyone else. The manager would not adjust the price. The lesson is book online!!
10 July 2014
Rated 5.0 out of 5.0 by jkrisko Very nice place
Was exactly what we needed for a family reunion weekend.
10 July 2014
Rated 1.0 out of 5.0 by lee200 Noisy Party Hotel
Noisy guests kept us awake. The management did practically nothing to solve the problem. We left at 2:30am.
25 June 2014
Rated 5.0 out of 5.0 by GMK369 Great Stay
The entry to the hotel needs work. Parking lot and entry roads need work of resurfacing
20 June 2014
Rated 4.0 out of 5.0 by rusty52 rooms are clean and comfortable
We had used bottles of shampoo and conditioner in our bathroom for us to use. The breakfast person wasn't there at breakfast time cause they were driving hotel van so no service 2 of the 4 days. The security lock on the door was broke and there was no way to know what the tv channels were or the programs to watch for they never provided it so it was very hard to relax when you spend most of your time channel surfing..
13 June 2014
Rated 5.0 out of 5.0 by krupesh great service with amazing front desk
I stayed at this place for a week because I was new to the place and also had o find accommodation. I did not have a car for the first six days. Their shuttle service proved to be a blessing in disguise for me.
The front desk staff were so helpful. Everyone of them included the manager are so sweet by nature. The new girl who serves breakfast is also very kind and she did provide hot milk to me a couple of times.
I would recommend this property to all guests who come to Lake Zurich, for leisure and business at Kemper Lakes. I have stayed in three Holiday Inns, this one was the best by far !!!
07 June 2014
Rated 5.0 out of 5.0 by Eddiespaghetti Clean and comfortable
Enjoyed our stay but to be honest we were disappointed in the quality of the food. We don't expect restaurant food when staying at a hotel but the egg 'things' were tasteless and the cool pancake machine spit out little round pieces of cardboard. The boiled eggs were great and the cereal was nice. Just stay away from the warmed up stuff.
06 June 2014
Rated 5.0 out of 5.0 by Sponsor MOM Friendly and Helpful staff
Our stay at this hotel was wonderful as the staff was helpful and friendly. I would definitely recommend this hotel to anyone who is staying in the area.
05 June 2014
Rated 5.0 out of 5.0 by HappyHouston70 Business Trip
Nice firm bed, wish the pillows were as firm. If the pillows were newer, my neck would have been supported and the stay would have been almost perfect.
04 June 2014
Rated 5.0 out of 5.0 by Favorite Guest Norm Outstanding Service!
As my ratings indicate, this is a great place to stay, but what is truly outstanding is the staff. They are not only competent in their responsibilities, but they are genuinely concerned that the guests needs are met. Stay here!!!
02 June 2014
Rated 5.0 out of 5.0 by GiGi815 Very relaxed atmosphere!
We attended a wedding and choose to stay overnight. The atmosphere here was very relaxed. You feel welcome as soon as you enter the front lobby. Our room was spacious. Would definitely stay here or another Holiday Inn Express and Suites in the future.
30 May 2014
Rated 5.0 out of 5.0 by Wisconsin Travelers Great Stay
I've never had such a comfortable bed. I wish I could have taken it home with me.
The staff was very accommodating and assisted with any questions or concerns.
The breakfast was very good with plenty of choices.
Would definitely recommend to others and will stay again when anywhere in the area.
20 May 2014
Rated 1.0 out of 5.0 by Brip ly Management do not respond to messages
I checked out on 5/16/2014 at about 10.00 am, when I reached my next destination I realized I had left my CPAP device in room 315 I called the Lake Zurich hotel at about 9.00pm asking if it had been handed in to the office, I was told it had not, and I should call the next day when Housekeeping would be available to check.
I called on 5/17/2014 and was told it had not been found, I asked to speak to the manager, and was told the manager would not be available until 5/19/2014 and that a note would be left for the manager to call me, No call , I called ,left a message, as of 2.00 pm today 5/20/2014 no call.
A very unhappy customer.
20 May 2014
Rated 4.0 out of 5.0 by Paca58 Great location!
Fox Lake to Deerpath to Barrington by FREE shuttle to catch train to Downtown! All in great comfort.
19 May 2014
Rated 4.0 out of 5.0 by Stef 2 Great staff and comfortable bed
I recently stayed two days during Easter weekend. We had excellent service from the staff. We felt relaxed while we were there and the beds were comfortable. I recommend staying here.
15 May 2014
Rated 5.0 out of 5.0 by GloryB Overall nice stay
Very relaxing stay, Beds were extremely comfortable, shower was soft and therapeutic, convenient phones in room and bathroom with nice size light to indicate incoming calls. Room was clean.
Third floor was nice and quiet. Breakfast was sufficient, I would definitely stay here again. and would recommend it to my friends.
07 May 2014
Rated 4.0 out of 5.0 by Legszunt Nicely appointed and quiet
Stayed at the Hotel on Easter weekend whilst visiting family nearby. After driving for 11 plus hours on our arrival date, it was nice to have such quiet surroundings. We stayed two nights and had a great sleep both nights. The breakfast was a nice touch and "hit the spot".
05 May 2014
Rated 5.0 out of 5.0 by Lpeter21 Great Hotel
I stay here every time I am in town. They treat me great!
29 April 2014
Rated 2.0 out of 5.0 by Doug28 PDK
Very loud first floor room (106). Breakfast - no coffee messy tables, early (9:30 AM shut down).
27 April 2014
Rated 4.0 out of 5.0 by JimsMom Welcoming staff
Front desk very welcoming and helpful both at check in and check out. As a local resident needing to be out of the house for sealing of new hardwood floors for one night for each of two occasions, I was happy to use a local hotel.
14 April 2014
Rated 3.0 out of 5.0 by Scott0102 Upper level was better
We have stayed at this hotel twice in the past three weeks. The first time, we were on an upper level and the stay was great. This time, we were on the first floor and things were very noisy. It sounded like people were moving furniture above us and you could hear water running through pipes in the walls when the showers and toilets above were used. The room on the first floor wasn't nearly as nice of a stay as higher up. We would definintely stay at this hotel again - just not on the first floor.
02 April 2014
Rated 3.0 out of 5.0 by nancylg Scrambled eggs every day
Poor Breakfast. Rooms very noisy. Kids running all over the halls
28 March 2014
Rated 5.0 out of 5.0 by Tia M Great place to spend a few nights
We were moving out of the area and had all packed/no furniture for a couple of days until we could leave. It was clean , comfortable and convenient for us. Our kids had to finish up a couple of days of school and this allowed us the conveniences to get a warm breakfast and close to drive them. It was quiet and a great nights sleep. We really enjoyed the pool to burn off a bit of energy, Close to restaurants and shopping if needing anything. Would suggest to anyone staying in the area or just passing through.
21 March 2014
Rated 5.0 out of 5.0 by Stephen 53 Friendly staff
My stay was for business. If I find my way to need to stay in the Lake Zurich area again for business or pleasure I would stay here again. The staff was very friendly and made my stay pleasant. Shopping and food was close by, several within walking distance. The hotel was far enough off the highway to be quiet, but easy to access.
13 March 2014